SCHOOL OF Western Sydney University VietnamASSIGNMENT COVER SHEET STUDENT DETAILS Student name: Lê Hoàng Ân Student ID number: 21001026 UNIT AND TUTORIAL DETAILS Lecturer or Tutor name:
Trang 1SCHOOL OF Western Sydney University Vietnam
ASSIGNMENT COVER SHEET
STUDENT DETAILS
Student name: Lê Hoàng Ân Student ID number: 21001026
UNIT AND TUTORIAL DETAILS
Lecturer or Tutor name: Gabriel Ryan
ASSIGNMENT DETAILS
Title: Success Factors of Delivery Service
Length: Due date: 11/04/2021 Date submitted: 11/04/2021
Home campus (where you are enrolled):
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from the Lecturer / Tutor / Unit Coordinator for this unit.
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ARO 00380 08/15
Trang 2Nowadays, when e-commerce is being widely developed, it leads to many essential services emerging Especially delivery service since shopping online becomes a dispensable thing in everyone’s life Because of high demands and laziness, humans gradually depend on technology They turn into being lazy to go shopping outside Delivery service is a helpful tool because it supports the customers needs Delivery service helps buyers save a lot of time to go directly to the store or buying items from abroad
According to Indeed (2021), a delivery service is a business groundwork that provides supplies to the customers It includes the continual engagement between the two parties at the time when the provider is providing the service and the customer is paying for it In essence, a service company gives a consumer objects they could not develop on their own From another newspaper, IBM (2022) defines that “Delivery Services are billable services that are directly associated with a product in a sales order or a return order Stand-alone delivery service lines can also be created, and if required, associated with a product at a later time”
At this time, due to Covid-19, the stressful pandemic situation leads to humans going out Buying goods gradually becomes difficult so delivery services are strongly developed This service helps
to directly deliver goods to clients without going out The limitation of close connections between people makes the pandemic decrease constantly Delivery service plays an important role in the Covid-19 pandemic situation Mitchell (2021) shows that “The rising popularity of delivery services
is not exactly a new trend Even before COVID-19 started making headlines, Americans were falling in love with the convenience of delivery services” He also proves that before the Covid-19, especially from 2015 to 2020, the delivery services industry in the United States grew by an
average of 4.7 percent every year
Trang 3Since courier delivery service has become a necessity, the importance of delivery service cannot
be denied Nowadays, almost every single family uses a courier service, they buy everything from small items such as household appliances to high-end luxury stuff People depend on the delivery service because of its convenience According to Reyhle (2019), when it comes to obtaining the things they purchase online, customers today have a number of options The author also says that “Next day deliveries aren’t just a perk anymore, they’re actually expected” After Covid-19, a courier service has shown its importance during quarantine, thanks to it, people can buy
essentials and stock up when they have to comply with social distancing
Because delivery service becomes a convenience for humans, the success factors of that service cannot be ignored The courier services are growing into a network that prioritizes efficiency and speed Everyone currently relies on these services in some capacity, whether it is a corporate delivery or an online purchase There are five success factors of delivery service which are listed
by Esquire Express (2018) The first main factor is price When customers are online shopping, the first thing they focus on is actually prices, the money they have to pay for their goods When choosing a courier service, one should consider their budget The user always selects the
budget-friendly If the price is out of control, customers can think twice before choosing Next, the author says that availability is the second factor but is less important than the four factors left This factor shows that the consumers should reconsider their choice unless the service company delivers the package on time The next and also the most important factor of all is speed
Because “fast delivery matters are the most and the best factor of any courier service”, the
essential success is how long the courier company keeps its consumers waiting An effective way
to attract customers is communication According to Esquire Express (2018), the focus of a
competent delivery service firm should be on keeping excellent client relationships Having clear communication is good enough to retain the customers The last factor is honesty with the
customers, which must have in the courier business Customers do not want to spend a large amount of money to buy fake and poor-quality goods It will severely harm the company's
reputation Honesty is the best factor that makes the delivery service become more widely
Trang 4developed Because of many factors, the delivery service has grown into a very popular service for every single family
The delivery service is successful because it brings a lot of benefits to the consumers First,
convenience is the greatest benefit that customers want to have when they are shopping online Because clients do not want to hand-carry many things when shopping They just use a phone and wifi strong enough for shopping online Delivery service just delivers goods for an hour If the customers order some things such as food or appliances, their items can be delivered within an hour Zahair (2021) demonstrates that“Not only is same-day delivery service convenient for the consumer, but it benefits the online retailer too Almost immediate product access improves their position against stationary retailers, increasing competitiveness within the market”.The second is time-saving In the Industrial Internet of Things, it is very important to save time, customers just stay home and shop online without going to the store or when they are starving but they do not want to go out to get their meals, the delivery service will do it for the clients Third, the delivery service is flexible and easy to use According to Sutevski (2022), in case the shoppers are in a rush because of forgetting to buy a birth gift for their best friend; instead of spending many hours
in the shopping malls, others go online and complete tasks with just a few mouse clicks or screen taps Fourth, the service company will offer their customers a lot of offers such as discount codes for shipping, buy one get one free, etc Last one is reducing fuel costs During this time, when Russia and Ukraine are tense, the fuel costs are increasing rapidly, the customers do not want to spend a large amount of money on petrol Delivery service can limit that cost because the courier company will deliver the goods to customers without having to spend money on filling fuel
While people are in the Industrial Internet of Things, everything is significantly developed The delivery service becomes a dispensable service, the convenience, and helpfulness of courier service are what brings it closer to people During Covid-19, this service shows the world how important it is Without delivery service, people will find it difficult in terms of purchasing goods Because of high demand, the courier service brings to the customer many benefits to respond to them The success factors also support the service company in bringing success to the delivery
Trang 5industry Everyone enjoys this service and it has become an important part of life where
e-commerce is thriving
Esquire Express (2018, July 14) 5 Factors That Makes A Courier Service Best Esquire Express.
https://esquireexpress.com/5-factors-that-makes-a-courier-service-best/?fbclid=IwAR1ymnUJ8Sb CyjzoqX8v4MpWIXuYEiC3P7-JJYhuzJnEmPur6BsveYE4T6I
IBM (2022) Product services: delivery services, provided services and special services IBM
Sterling Order Management
https://www.ibm.com/docs/en/order-management?topic=cm-product-services-delivery-services-pr ovided-services-special-services
Indeed (n.d.) What Is Service Delivery in Business? Indeed Career Guide.
https://www.indeed.com/career-advice/career-development/service-delivery
Mitchell, M (2021, March 25) How COVID-19 Has Changed the Delivery Industry Delivery
Service Manhattan | NYC Delivery Service | Mitchell’sNY Logistics
https://logistics.mitchellsny.com/how-covid-19-has-changed-the-delivery-industry/
Reyhle, N L (2019, August 7) The Importance of Delivery Service in E-commerce Retail
Minded
https://retailminded.com/the-importance-of-delivery-service-in-e-commerce/#.YlMnUsjP1PY
Sutevski, D (2022, April 7) Why is Delivery Services Important for eCommerce Win.
Entrepreneurs Box
https://www.entrepreneurshipinabox.com/18310/why-delivery-services-backbone-success-ecomm erce/
Trang 6Zahair, A (2021, September 30) Increasing Convenience - Are Delivery Solutions Changing Convenience Models? Corporate Vision Magazine.
https://www.corporatevision-news.com/increasing-convenience-are-delivery-solutions-changing-c onvenience-models/