INDIVIDUAL ASSIGNMENT orientation training for new nursing recruited at thai nguyen central general hospital

NATIONAL ECONOMICS UNIVERSITY FACULTY OF HUMAN RESOURCE ECONOMICS AND MANAGEMENT --- ---INDIVIDUAL ASSIGNMENT Orientation training for new nursing recruited at Thai Nguyen Central Ge

NATIONAL ECONOMICS UNIVERSITY FACULTY OF HUMAN RESOURCE ECONOMICS AND MANAGEMENT

-

 -INDIVIDUAL ASSIGNMENT

Orientation training for new nursing recruited

at Thai Nguyen Central General Hospital

Name : Nguyễn Phương Anh Student ID : 11190318

Class : E-MQI 61 Lecturer : Nguyễn Vân Thùy Anh Subject : Human Resource Management

Ha Noi, June 2021

TABLE OF CONTENT

PART 1 GENERAL INTRODUCTION 2

I Hospital development history 2

II Functions and tasks 2

III Nursing position recruitment situation 3

PART 2.TRAINING PROGRAM FOR NEW NURSES AT THE HOSPITAL 4

I Training need assessment 4

II Instructional design 5

1 Method 5

2 Program schedule 5

3 Budget 9

III Program implementation 10

1 People involved in training and development 10

2 Barriers to learning 10

IV Training evaluation 10

1 Training evaluation method 10

2 Training evaluation form 10

REFERENCES 13

PART 1.

GENERAL INTRODUCTION

I Hospital development history

Thai Nguyen Central General Hospital (or Thai Nguyen Central Hospital)

is a Grade I hospital under the Ministry of Health, the last line hospital of the Ministry of Health in the Northern Midlands and Mountains region, established in

1951, has the task of providing medical examination and treatment for the people

of mountainous ethnic groups in the northeastern region of Vietnam The hospital

is located in the center of Thai Nguyen province at 479 - Luong Ngoc Quyen Street - City Thai Nguyen is responsible for directly serving more than 1.2 million people in the province and about 10 million people in the Northern Midlands and Mountains region

II Functions and tasks

Thai Nguyen Central Hospital is a complete General Hospital, responsible for the regional hospital, with the following functions:

patients in the northeastern mountainous provinces and cities at the highest level

Medicine and Pharmacy and of a number of universities, colleges, medical and pharmacy schools; participate in the training of medical staff at the graduate, undergraduate and high school levels; participate in the retraining of medical staff in the Northern mountainous region in terms of hospital expertise and management; re-training and re-training to improve qualifications for staff in the Hospital; receive foreign interns to study and research at the Hospital

research in service of medical examination and treatment, disease prevention,

rehabilitation, training, contributing to socio-economic development in the region; assume the prime responsibility for and participate in scientific research at all levels; organizing scientific conferences at the Hospital level, in the area at the Hospital; organize scientific research cooperation programs at home and abroad

as assigned

the hospital, economic management in health according to functions and tasks

III Nursing position recruitment situation

A nursing is a person whose function is to closely coordinate with other professions in the health system in order to improve health, prevent disease, and provide rehabilitation care for sick and disabled people of all ages at facilities According to the recruitment notice of Thai Nguyen Central General Hospital, in 2020, the hospital has 120 recruitment criteria, including a total of 85 criteria for the nursing position With the responsibility of being a regional hospital, the number of patients in this hospital is very large and there is a great need for high-quality nurses Thai Nguyen Central General Hospital has been and

is in the process of expansion, so in the coming time, the hospital's recruitment demand will increase and especially for nursing positions

PART 2.

TRAINING PROGRAM FOR NEW NURSES AT THE HOSPITAL

I Training need assessment

Because training is a means to ensure that new hires have the right knowledge and skills to be able to do their new jobs efficiently and competently Especially for newly recruited nurses, they need to be trained in general and specific knowledge related to the working environment Training may be able to solve part of the problems of new employees So we need to analyze the problem and find out if training can solve it or not If training is needed, hospital also need

to define the goal of the training and how it will help the employees become more effective

To define training goals, answering the following questions:

o Why conduct the training: New nursing graduates are often eager to leave the world of classrooms and studying behind and jump headfirst into their careers New recruits needs a training program which bridges the gap between school and practice through mentorship from more established nurses, providing them with a strong support network they can turn to with questions or concerns

In addition, the standards of the JCI international accreditation organization (Joint Commission International) - require hospitals to implement this program

o Who is involved in the training: Newly recruited nurses will be able to participate in this program They are the ones who need to know more about the hospital and the work

o How can the performance deficiency be fixed: Nurse training programs is designed to help recent graduates obtain the knowledge and hands-on experience they need to successfully practice independently After the training course, new nurses will understand and get used to the job so that they can work more effectively

o When will training take place: the best timing to deliver training is the first 2 weeks since the new nurse arrives at the hospital to take the job

Training objectives is an orientation program for new nursing with the goal of providing:

The general orientation: (every employee must go through): to understand the general information of the hospital (mission, ambition, hospital services, salary and bonus, quality management program, etc.); general rules (dress, working hours, ) and skills

Specifically, new recruits will:

- Received intensive training in professional skills suitable for the position

- Deeper understanding of the working environment

- Practice other soft skills such as observing patient behavior, active

listening, conflict resolution, self defense

- Form a positive relationship with other employees

- Demonstrate awareness and sensitivity to culture in multicultural setting

- Demonstrate professional behaviors and effective communication

II Instructional design

1 Method

To maximize the effectiveness of the training programme, a number of methods will be used to impart knowledge Specifically:

- Lecture

- Discussion

- Teamwork

2 Program schedule

Time Topic Place Person in

charge 7:45 AM – 8:15 AM Introduction Hall Nursing 8:15 AM – 8:30 AM Welcome video

Departmen 8:30 AM – 9:10 AM Form completion/Oath

9:10 AM – 10:00 AM Introduction to

Nursing Affairs 10:00 AM – 10:30 AM Break

10:30 AM – 11:30 AM Introduction to

Nursing Affairs (continue) LUNCH 1:30 PM – 3:00 PM Introduction to

Nursing Documentation 3:00 PM – 3:30 PM Break

3:30 PM – 5:00 PM Culture Diversity

7:45 AM – 10:00 AM Appearance for

nursing 10:00 AM – 10:30 AM Break

10:30 AM – 11:30 AM Appearance for

nursing (continue) LUNCH

1:30 PM – 3:00 PM Patient Right

3:00 PM – 3:30 PM Break

3:30 PM – 5:00 PM Ethics

7:45 AM – 10:00 AM Infection control

10:00 AM – 10:30 AM Break

10:30 AM – 11:30 AM Safety

LUNCH 1:30 PM – 2:00 PM Performance

improvement 3:00 PM – 3:30 PM Break

3:30 PM – 4:00 PM Review

4:00 PM – 5:00 PM Q&A

Day 1:

o Introduction and welcome

t

Hall

Hall

Hall

Hall

Hall

- General introduction about the structure of the hospital

- Welcome new nursing

o Introduction to Nursing Affairs

- Introduce Executive Administration of Nursing Services and the

Nursing Administration team

- Discuss nursing mission, vision, philosophy

- Present Nursing department strategic plan

- Introduce nursing staff structure, wards and unit

- Introduce role of nursing at Thai Nguyen Central General Hospital

o Introduction to Nursing Documentation

- Promote standardization of documentation through review

documnentation specific standards

- Promote quality patient care and patient satisfaction through quality documentation

- Train the nurses on documentation standards

- Deseribe abbreviations approved for use in the medical record in all Thai Nguyen Central General Hospital facilities

- Identify the steps of the nusing process and apply it as a competency in delivering patient care

o Cultural Diversity

- Develop an awareness of societal and religious cultural norms and practices related to health care

- Practice culturally congruent patient and family centered care

- Comunicate and work effectively within the diversity of the workplace (e.g various ethnic origins, genders, and age groups)

Day 2:

o Appearance for nursing

- Provide guidance to present a professional image at hospital

- Ensure that abdomens, backs, chests, shoulders and upper thighs are fully covered through all range of movement while giving patient care

- Introduct appearance policy which based on principles for professionalism, infection control and role identification (About Hair, Fingernails, Clothing, )

o Patient right

- Nursing need to understand patient right to prevent unforturnately

situation for patient Patient right including:

Receive considerate, courteous, appropriate and cost-effective care, regardless of age, gender, race, nationality, religion, social status, physical and mental abilities

Have emotional, social, spiritual and cultural needs respected

Have privacy respected

Have personal and medical information kept confidential

Protected from harm, theft and loss

Explained medical condition, treatment options and expected results

Explained the anticipated costs of care before investigations, hospitalization or treatment are performed

o Ethics

- Discuss the principles of ethics and professional practice and its rele vance to the nursing prafession

- State the Thai Nguyen Central General Hospital Nursing Code of

Professional Conduct and Nurses Code of Ethics

Day 3:

o Infection Control

- Identify the method of infection transmission and preventive measures

- Demonstrate the understanding of correct method of hand hygiene practices

- Demonstrate the understanding of work practices control to potect themselves from exposure to infectious hazardous materials

o Safety

- Protect nursing from workplace injuries and illnesses

- Reduce workplace stressors that can cause illness and injury in the nursing work environment

- Aspects of caregiving that directly affect nurse safety are discussed, including the impact of physical work demands such as potential violence

o Quality Improvement

- Provide nursing with a basic understanding of Quality at Thai Nguyen Central General Hospital

- Assist nursing to understand quality strategy plan

3 Budget

Budget is scheduled for training course of 40 people

No Item Descirption Quantity Unit cost Total

1 Training Training 40 50.000 2.000.000 materials documents

2 Tea break Includes tea, cake 3.600.000

for 40 people

3 Water For trainers 15 5.000 75.000

4 Certification 40 5.000 200.000

5 Trainer wage 5 1.000.000 5.000.000

5 Costs incurred (10%) 1.087.500

Total 11.962.500

(VND)

III Program implementation

1 People involved in training and development

- Training people for new nurses include employees of administrative departments (responsible for internal connections, documents, policies), nursing (responsible for teaching contents)

- Trained people are new nurses recruited at the hospital

2 Barriers to learning

- Due to the situation of Covid 19 epidemic and hospital environment, the training should pay attention to the social distancing and training need to be rapid, efficient and safe for new employees

- New nurses may be pressured by busy training schedules

- In emergency situations of hospitals, training for new recruits can be

postponed or canceled

IV Training evaluation

1 Training evaluation method

At the end of each training session, the hospital will conduct the

effectiveness of the training course through letting Trainers answer questions in the Training Evaluation Form This form will shows:

- Reaction: How did the participants react to the training program?

- Learning: To what extent did participants improve knowledge and skills?

- Behavior: Did behavior change as a result of the training?

- Results: What benefits to the organization led from the training?

2 Training evaluation form

TRAINING EVALUATION FORM

Date:

Title and location of training: _ Trainer: _

Instructions: Please indicate your level of agree with the statements listed below

Instructions: Please tick

Strongly Not your level of agreement Strongl

Agree Disagre with the statements listed y Agree e Disagre relevan

e t below

1 The objectives of the training were clearly defined

2 Participantion and interaction was encouraged

3 The topics covered were relevant

4 The content of the training was organised easy to follow

5 This training experience will be useful in my work

6 The course length was appropriate

7 The pace of the course was appropriate to the content and attendees

8 The exercises/role play were helpful and relevant

9 The venue was appropriate for the training

10 What did you like most about this training?

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11 What aspects of the training could be improved?

12 How do you hope to change your practice as a result of this training?

13 What additional trainings would you like to have in the future?

14 Please share other comments or expand on previous responses here:

Thank you for your feedback!

1 Gary Dessler, Human Resource Management, 12th edition, Prentice Hall 2011

2 General Nursing orientation hand book of King Fahad Medical City

3 Orientation program for new employees, Women's and Children's Hospital

4 Nursing orientation hand book of Viet Tiep hospital in Hai Phong city

5 Recruitment plan of Thai Nguyen Central General Hospital in 2020