Summative assessment semeste the report analyses two articles from the reading list to give an insight into human resources management subject

In modern society, critics argue that strategic human resource management is an excellent idea in theory yet challenging to practice at the organisational level HR Zone.. Therefore, this

HUMAN RESOURCES MANAGEMENT

BUSM3310 (HRM) Summative Assessment Semester 1, 2021

Name: Tran Chi Hieu

Student no s3821188

Introduction 3

HRM strategy is related to as the most effective way to manage people combined with business purposes to develop business outcomes (HR Zone) According to Purcell (1999), SHRM is focused on making differentiation of a business compared

to other rivals This approach highlights the importance of the HR department to an organisation

In modern society, critics argue that strategic human resource management is an excellent idea in theory yet challenging to practice at the organisational level (HR Zone) Therefore, this report is about to discuss the relationship in working as a team

as well as ethical management in organisations Then, the report analyses two articles from the reading list to give an insight into Human Resources Management subject

Part A

Question one:

By definition, teamwork is the process of working with a group of people from two or more to achieve a common goal It is a crucial part of any organisation as co-workers need to work together often, trying their best to get the most effective results In today's society, there are a major of people who believe that working together is essential Research shows that nearly 3 in 4 employers rate teamwork and

collaboration as “crucial” factor for a great employee They understand that the results of an idea are often brought together by many people, not oneself A

mountainous ninety-seven per cent of corporate executives, employees, and

educators believe that a lack of connection within a team could directly impact the outcome of a project (O.C.Tanner) Furthermore, with the ravages of COVID-19, working remotely for employees, especially cross-functional people, teamwork is vital for establishing business response and continuity (Deloitte n.d)

Teamwork plays an essential role in the functioning of an organisation From human resource management theory, working in teams would enhance creativity, quality, speed, productivity, and employee satisfaction (Nankervis, Baird & Coffey 2019) These theories are experienced by Starbucks Coffee, which well-known for not only the quality of products but also the customer service and cozy atmosphere

Starbucks provides a comfortable place for customers to socialise with a fair price

that attracts customers of all ages to come here Besides, employee satisfaction is also very concerned here, to which only a few other organisations pay attention It could be seen that the turnover rate of workers and managers in a year was 65 per cent and 25 per cent respectively In contrast, the rate of employees and managers from their competitors are 150 to 400 per cent and 50 per cent respectively

Therefore, Starbucks would be one of the optimal enterprise models for strategies of employee impulse, consumer satisfaction and collaboration of teamwork

Starbucks developed a well-done system to maintain a good connection between managers and employees to keep good relationships This firm set a title for every stakeholder as a “ partner “, which narrows the gap of bureaucracy Moreover, the number of employees in each shift only from three to six workers, which let

stakeholders get to know each other quickly and deeply Employees’ complaints and suggestions are treated equally, making them feel they contribute to this firm directly and fairly As a result, all of this gives employee respects and a sense of

participation

Howard Stark, the chief executive officer of Starbucks, believes that Starbucks’ value

is not about coffee but employees He mentioned the spirit of this firm are workers in here as well as offer an incentive salary and many welfare benefits to make

personnel throw themselves into their job (Academia 2013)

Based on my own experience, team collaboration would make a better outcome than working individually In detail, other team members could bring different aspects of

an event or a project that one could not find Hence, teamwork brings a

multi-dimensional perspective of an event Moreover, team members could support each other weaknesses and improving strengths to give effective results, which working individually could not does

In conclusion, working as a team could make a direct impact on business outputs To ensure the best results, fair and effective policies are the top priorities for developing one’s business effectively

Question two:

In a business, customer are often viewed as “ everything “ However, there is an event about the incident of a passenger being dragged off a United Airlines flight that shocked global public opinion, which described as "involuntary de-boarding" to get crew members on the plane, should have been resolved by bargaining, but it quickly devolved into a duress act (Zdanowicz & Grinberg 2018) After the video was leaked

to social media, it affected instantly dropped the United Airlines stock market by 1

billion U.S Dollars (Kottasova 2017).

The ethical issues listed above demonstrate the limitations of ethical management in today's industry Ethics, by definition, are rules and beliefs that distinguish morally wrong from morally proper conduct (Nankervis, Baird & Coffey 2019) Wrongdoings are occurring globally and in more dynamic forms due to recent changes in corporate operating practices, highlighting the need for innovative tools to manage moral issues (Snellman 2015)

The organisational culture, which comprises shared values, priorities, and

behaviours, is critical in defining employee ethics and achieving optimal business efficiency (Arulrajah 2015) As a result, HR administrators should be in charge of building and maintaining an ethical environment that promotes the development of internal ethics While people are the "ultimate moral agency" for themselves, studies show that workers often depend on top management's help and guidance to develop rational and ethical habits in corporate relationships (Ghosh 2008) With this in mind, Wesfarmers' code of ethics clearly states and explains their ethical standards of workers (Appendix 1) Furthermore, as the corporation strives for the highest level of conduct and ethics in supply chain operations, employees were instructed ethical procurement and industrial slavery to ensure their willingness to spot immoral

behaviour (Wesfarmers n.d) Firms that employ child labour, on the other hand, promote inefficient corporate activities and are hence more likely to encourage illegal conduct in the workplace Employees at Wesfarmers have a constructive attitude about their business culture and working climate (Appendix 2) Hence, it

demonstrates Wesfarmers' progress in defining and upholding ethical standards in their internal working community

In conclusion, ethics controversies have erupted worldwide, and they are becoming more complicated due to today's diverse and multicultural working environment Indeed, the HR department plays a critical role in developing and enhancing ethical standards in the workplace by establishing and maintaining common perspectives on sustainability among internal stakeholders Nonetheless, considering these

problems’ human and situational characteristics, it remains difficult for businesses to eradicate unethical activities

Part B

(1) Podgorodnichenko, N., Edgar, F., &

Key

McAndrew, I (2020) The role of HRM in

developing sustainable organisations:

Contemporary challenges and

contradictions Human Resource

viewed 23th May 2021, <

https://www-

sciencedirect-com.ezproxy.lib.rmit.edu.au/science/arti

(2) As Corporate social responsibility

(CSR) and sustainability report are

forms of report that every firm needs in

the present, HRM needs to integrate this

type of reports strengthening their

position in a sustainable role

(3) In this case, the authors use the

based literature reviews to avoid

constrained by specificity in terms of

variables or examining relationships

between variables Furthermore, the

SLR helps this more exactly identify

patterns and ensure research rigour

(4) The authors are focus on the

relationship between CSS/CSR and

HRM with the SLR

(5)

(6) However, some limitations about the

SLR, including limited topics for

research, provide a qualitative analysis

of the CSR/S-HRM integration literature

and only published in the English

language

(7) In conclusion, HRM contributes a

crucial role in sustainability development

by proving its position in CSR/CSS:

strategic support, employee advocacy,

and social support

(8) From my perspective, after reading

the article, it is clear that SLR has

presented an overview of the

contemporary theory applied between

CSR and HRM, hence, affirming the role

(1) Citation (2) Introduction (3) Aims & Research methods (4) Scope

(5) Usefulness (to your research/ to a

particular topic)

(6) Limitations (7) Conclusions (8) Reflection

of HRM in the sustainable development

of a company

(1) Jesús Barrena-Martínez, Macarena

López-Fernández & Pedro Miguel

Romero-Fernández 2019, “Towards a

configuration of socially responsible

human resource management policies

and practices: findings from an

academic consensus”, The International

Journal of Human Resource

Management, 30:17, 2544-2580, DOI:

10.1080/09585192.2017.1332669,

viewed 23th May 2021 <

https://www-

tandfonline-com.ezproxy.lib.rmit.edu.au/doi/full/10.1

080/09585192.2017.1332669?

(2) The article reviews the relationship

between corporate social responsibility (

CSR ) report and human resources

management (HRM) in modern society

This article clarifies the issue of socially

responsible human resource

management (SR-HRM) in today's

society and received a majority of

consensus on this plan

(3) Researches shows the effective

outcomes while using the Delphi method

to evaluate Nonetheless, there are

some limitations, such as the difficulty of

estimating the level of experience amid

the participants or their lack of

experience in analysing different

constructs Then, researchers applied

four stages to give a clear academic

point of view

(4) The authors are analysing the

connection between CSR report and

HRM deeply In detail, two types of CSR

reports are trending: the Global

Reporting Initiative and ISO 26000 The

article analysed to give insight into the

relationship between HRM and CSR

report and broaden the knowledge

about the role of CSR in this World

Key (1) Citation (2) Introduction (3) Aims & Research methods (4) Scope

(5) Usefulness (to your research/ to a

particular topic)

(6) Limitations (7) Conclusions (8) Reflection

(5) Through the article, the author

pointed out a clear perspective about

the Social Response HRM ( SR-HRM )

system, providing insight into the

potential enhancements of CSR actions

in internal functions such as HRM

(6) However, some limitations are

related to the academic credibility of the

high-risk R&R (repeatability and

reproducibility) of measures It is almost

impossible to do the same survey twice

Without reproducible steps, we cannot

isolate and evaluate the measurement

error

(7) In conclusion, the author proved the

importance of CSR’s role in contributing

to the World in general under HR

practices and the workplace

(8) In my opinion, this report are

up-to-date about reality situation and reflect

the importance of CSR report into HRM

aspect

References

Arulrajah, A 2015, ‘Contribution of Human Resource Management in Creating and Sustaining Ethical Climate in the Organizations’, Sri Lankan Journal of Human

Resource Management, vol.5, no.1

Deloitte n.d, Covid-19: Practical workforce strategies that put your people first, Deloitte, viewed 23 May 2021, <

Dias, N., 2021, "HRM- A CASE study on - STARBUCKS CORPORATION (Motivation

&amp; Teamwork)", [online] Academia.edu, viewed 23 May 2021,

Ghosh, D 2005, ‘Corporate value, workplace decisions’, Journal of Managerial Issues, vol.20, no.1, pp.69-87, viewed 23 May 2021,

%3AvOgthePwtyPjVKxncVLyFU-

TX1jTmYPIB1mnoL2Waexn6obtZDEjSIRbgKJjQMbpOA-EmK6Zbv6K8rzeFN7ENyBPuWBf0de52v0lUy8i3ueL7uUh_1Y&seq=2#metadata_info_ tab_contents>

HRZone n.d., " What is Strategic HRM? ", viewed 23 May

2021,<https://www.hrzone.com/hr-glossary/what-is-strategic-hrm-0#:~:text=Strategic%20HRM%20refers%20to%20HR,the%20business%20from%20its

%20competitors>

Kottasova, I 2017, ‘United loses $250 million of its market value’, CNN Business,, viewed 23 May 2021, <

Nankervis, A, Marian, B & Jane Coffey 2019, CP1179 – Human Resource

Management, Cengage, ProQuest Ebook Central database

O.C Tanner - Appreciate Great Work n.d, "The teamwork definition and fostering collaboration at work", viewed 23 May

2021,<https://www.octanner.com/insights/articles/2018/9/13/the_teamwork_definit html#:~:text=Defining%20Teamwork&text=According%20to

%20BusinessDictionary.com%2C%20teamwork,their%20best%20in%20any

Snellman, C 2015, ‘Ethics management: how to achieve ethical organizations and management?’, Business, Management and Education, vol.13, no.2, pp.336 – 457

Wesfarmers n.d., ‘WesCEF – Operating ethically and responsibly’, Wesfarmers, viewed 23 May 2021, <

https://www.wesfarmers.com.au/sustainability/our- businesses/chemicals-energy-and-fertilisers/operating-efficiently-responsibly-and-safely>

Zdanowicz, C & Grinberg 2018, E, ‘Passenger dragged off overbooked United flight’, CNN Travel, 10 April, viewed 23 May 2021, <

https://edition.cnn.com/2017/04/10/travel/passenger-removed-united-flight-trnd/index.html>

Appendices

Appendix 1 Wesfarmers Code of Conducts

Source: Wesfarmers n.d.

Appendix 2 Employees responses on their working experience with Wesfarmers.

Source: Glassdoor n.d.