MGT203(2-3)_NGUYENGOCNHI_E1900279

GENERAL STATUS EFFECTS OF BURNOUT SYMPTOMS, JOB PRESSURE AND WORKING MOTIVATION ON JOB PERFORMANCE IN THE FINANCIAL INDUSTRY ABSTRACT With the rapid development of the world in recent years, people wa[.]

GENERAL STATUS: EFFECTS OF BURNOUT SYMPTOMS, JOB PRESSURE AND WORKING MOTIVATION ON JOB PERFORMANCE IN THE FINANCIAL INDUSTRY.

ABSTRACT:

With the rapid development of the world in recent years, people want to survive, they have toface pressure every day, get used to burnout syndrome, and use it as motivation to promoteperformance own work According to the Occupational Safety and Health Organization, 1 in 4employees suffers from stress and 60% of those who quit their jobs are related to this problem.That shows that stress is no longer just an isolated phenomenon but has become an increasinglycommon disease in modern life Especially, the higher the level of industrialization, the morepeople tend to be more competitive at work and race against time to find and strengthen theirposition in the business and in society And as a result, the pressure on each individual willincrease, making stress more and more common

To analyze factors such as burnout syndrome, work pressure, and work motivation affectingemployee performance, the study conducted a survey of 272 people working in the finance-banking industry customers, including employees who are interning at financial companies orworking at banks Relevant data were collected using a 16-question questionnaire Smart-PLS isthe data analysis software used in this study The results show that most people feel that theworkload is too large, they will not have enough time to solve it all, lose the balance betweenwork and personal life and gradually lose interest in work Work They also claim that the higherthe pressure, the lower the performance In addition, motivation is also an important factor inpromoting work performance On the contrary, there are still employees who believe that thegreater the pressure, the better their performance will be At the same time, they do not lose thebalance between life and family because of a large workload People are still managing their timewell, and they prioritize the important things at work

In order to survive in a world that is developing every second, people must always immersethemselves in the wheel of work and it happens to all workers The objective of this study is toclarify the variables affecting the job performance of financial industry employees such as:burnout syndrome, work pressure, work motivation and work performance The relationshipbetween these factors will have a big impact on job performance No matter what industry, workperformance is always a top priority and there are many factors that affect it More than a third ofour lives, we have to experience burnout and face the pressure of work Gradually it becomes ahabit in life In fact, the number of people suffering from burnout and stress at work is increasingday by day due to and has a direct impact on work performance (Khattak et al., 2013) Lifealways has two sides, besides moments of exhaustion and stress, work motivation is always anequally important factor that affects work performance According to the latest Amaritans stresssurvey, more than a third of those surveyed 36% consider stress at work as one of their biggestproblems; 23% of people working in an office environment are always stressed, while for othersthis figure is only 16% Not only that, up to 45% of people with stress in the UK feel depressed,stuck For employees, regardless of position, pressure and stress at work is always a problem thatthey have to face every day Excessive and unmanageable demands and pressures can result frompoor job design, poor management, and substandard working conditions These can cause

workers to lose adequate support from others or not have enough autonomy in work and pressure(Khalid et al., 2012) Currently, the situation of overtime, working in a "toxic" environment isvery common In addition, they are faced with a very formidable method of using modernpersonnel, which is replacement In positions where dynamism, enthusiasm, and youth arerequired, all employees must make efforts to prove themselves, avoiding being compared withnew employees in terms of regime, salary and working capacity, creativity and innovation.create Besides, unhealthy competition from colleagues, precarious life pressure also createsregular stress for employees They also have nothing to motivate them in their work Moreover,many people, because they can't release their frustration, lead to evils such as using alcohol,drugs, etc Thereby causing problems such as lower work efficiency, high employee turnoverrate If there is no timely solution to this problem, the workplace will cause innocent deaths.Every agency and business needs at least one accountant to manage finances and monitoreconomic and operational situations The finance-accounting department is an importantdepartment in ensuring the economic stability and sustainability of a region or a country(Nurdiansyah et al., 2021) Accounting is as considered one of the most stable professions next

to teachers and doctors Besides the good sides, every job has its own downside Sinceaccounting deals with numbers, it is imperative that accountants be careful and precise Becausejust one wrong number, all summarizing and evaluating the operation process of the business, thecompany will become wrong Accountants have to work according to allowable standards and bydefault will cause a feeling of fatigue and boredom Errors in financial statements or minor errors

in invoices can have serious consequences for a business and affect many people, evenemployees themselves Especially in the tax season, the employees have to work stressfullyregardless of the hours Therefore, people who do this profession are always in a state of stressand have to withstand high pressure at work to be able to pursue this accounting profession Thatcauses conflicts in their spiritual and work lives In addition, burnout and pressure stem from jobdissatisfaction due to unclear or unfair performance evaluation systems, bullying, harassmentand violence, or role conflicts in the workplace same job Besides, personal diseases such asinsomnia, memory impairment, anxiety, etc are also a cause of this problem Through the studyabove, the question raised is:

 Why is efficiency at work so important today?

 What factors will affect performance at work?

 Will these factors have a negative or positive effect on job performance?

 Do you think work efficiency is necessary for today's society?

 For you, is work efficiency really necessary when going to work?

II LITERATURE VIEW:

My research article uses Malow's theory of needs to identify active people's goals and developtechniques to meet those needs through material and mental incentives To be effective, the task

of creating dynamic motivation must be carried out on a regular and ongoing basis, and it must

be done with physical and mental incentives, according to each stage of the work's development,qualifications and abilities of employees (Minh, 2015)

a BUROUT SYNDROME:

The first definition of "burnout syndrome" was proposed by Maslach and Jackson It is attributed

to mental burnout, low job performance, and it often occurs in individuals doing human jobs

(Maslach et al., 1981) It is defined as a long-term adverse psychological condition that typicallydevelops in the workplace (Monsalve-Reyes et al., 2018) When this situation lasts for a longtime, it means that employees' emotions are gradually exhausted, their spirit will be pressured byhaving to go to work every day and lose the ability to contribute at work When workers fall intothis situation, it will make them lose control and limit their creativity in work (Mas et al., 2018).

If this situation is prolonged, employees will gradually lose their original ability and will towork At the same time, they are also unable to complete the mission/goal set by the company.Besides, this syndrome also affects other aspects of life, such as personal relationships inparticular and ideal living in general In short, burnout has a serious impact on job performance

b WORK PRESSURE:

Work pressure is a term used to describe a state of mental exhaustion even though sometimes thebody is still in a stable and healthy condition Stress at work not only affects individuals but alsohas a direct impact on the growth of the business Challenging stress is caused by factors such asexcessive workload, time pressure, etc Requirements that are seen as obstacles that must beovercome to learn and achieve affect motivation and performance (Kotteeswari et al., 2014).Currently, everyone is constantly updating as well as cultivating more knowledge to create acompetitive advantage for themselves, so work pressure is inevitable The relationship betweenleaders and employees is still more or less controversial (Li et al., 2017) Work is not completed

on time or does not meet the standards set by the company, and also creates a feeling of pressure(Bijwaard et al., 2016) In addition, there are other factors that put an individual under pressuresuch as hostile colleagues, "toxic" work environment (Song et al., 2015) Work pressure has agreat influence on work performance It affects both physically and mentally Mildly can beaffected physically Excessive stress for a long time can lead to sudden death and prematuredeath

On the other hand, employees will achieve high job performance when the company maintains

"pressure" at a balanced level (Kakkos et al., 2011)

c WORK MOTIVATION:

Work motivation is a difficult concept to grasp and define precisely Work motivation represents

an individual's willingness and effort to achieve their goals (Springer et al., 2011) In otherwords, when there is clear motivation and specific goals, employees will make efforts tocomplete that task well For employees to achieve maximum performance, motivations otherthan pay are needed (Baker-McClearn et al., 2010) The superiors create opportunities foremployees to develop their careers (take part in big projects, get more positions andresponsibilities) or create the best conditions to boost their productivity This is also called aform of motivation In addition, the factor that makes employees more motivated to work iswhen they are able to do the work they love or in their expertise (Aliah, R 2011) Employeesmust have a clear understanding of the goals they are seeking, or their goals will not be effective

in inspiring career advancement (Wright et al., 2004) According to the theory of needs,employees will know how to develop self-motivation to achieve optimal performance in order tofulfill their desires and goals on the career path

d JOB PERFORMANCE:

People often rate an individual's job performance as a measure of their competence but rarelyclarify the idea of it (Sonnentag et al., 2002) Performance is a multidimensional concept It isoften considered as the act of assessing the capacity of a group or individual in the process inwhich they work for a certain period of time (Borman et al., 1993) Through the process oflearning and cultivating experience, an individual's performance will have temporary changes, it

RESEARCH FRAMEWORK:

FIGURE 1: RESEARCH FRAMEWORK

Three factors are mentioned in this study that help personnel in the financial business performmore efficiently Burnout and stress are two significant concerns in the financial sector, as theyhave negative effects on people's mental and physical health, as well as having a direct impact onworkers' mental, physical, and professional performance Employee motivation is a criticalaspect of their ability to perform well at work According to demand control theory, this model isused because it clarifies the emphasis of the issues in question

The topic of this research paper is "Factors affecting the working performance of employees inthe financial - banking industry" Through the survey, the primary goal of the research is toidentify the determinants that have a significant influence on the performance of workers in this

field It makes sense because this is a job where the workers are under huge workload pressureand related to work performance [CITATION Ahm13 \l 1033 ] The key steps to setting up aquestionnaire during a survey include creating a questionnaire, then testing a few subjects, andediting the question appropriately, followed by form selection, survey and then conductsampling A total of 272 completed questionnaires were received According to [CITATIONDan04 \l 1033 ], research is a method of explaining phenomena through analytical systems withdefined data quantification At the same time, quantitative research is suitable for studies thatdetermine the factors affecting a certain outcome Therefore, that research uses this method toperform the specified decimal data, accumulate data, interpret and write research results.Besides, when surveying with large size, the method gives very reliable results.

1 RESEARCH TOOL:

The important steps when forming research objectives are choosing a research topic, definingresearch questions, and describing the research design for implementation Research designincludes how to collect data, what information to collect to answer the research question, theresearch methods used to collect data, and the pros and cons of this research design

The current study employs a descriptive research design Moreover, the purpose of the analysis is

to determine the variables that are likely to effect the performance of the financial staff As aresult, the questionnaire survey is used as a research tool and can be classified into two parts.The first is an explanation of the demographic profiles of the survey participants, as well as theirperspectives on variables impacting work performance, which are mentioned in thequestionnaire After ensuring the validity and reliability of the questionnaire, a survey of 16questions was conducted Finally, recollect the questionnaires and determine whether or not thereliability is correct and appropriate to proceed with further data analysis

2 DATA SET:

This section describes how data was collected for the study and the sampling method used.Specifies how it uses statistical software to analyze the data Collecting data takes up asignificant portion of an experiment's resources Each data item requires time and effort tocollect, code, and perform quality processing procedures All in all, more data means moreemployee engagement surveys [ CITATION Cro20 \l 1033 ] Whatever the data's behavioral

perspective or source, theory is a comprehensive method for distinguishing and linking all forms

of data that theory measures and interacts with Data are selected aspects of behavioralobservations, tested by a quantitative method [ CITATION Coo64 \l 1033 ]

a Data analysis:

Data analysis is the process of evaluating and synthesizing data obtained using statistical andlogical tools in research Researchers are allowed to gather useful information from unstructureddata When we can understand the impact and meaning of data, we gain a deeper understanding

of the world and its phenomena and the ability to make better decisions in the future There are avariety of techniques for analyzing different data In addition, data analysis as defined byMarshall and Rossman is a complex and time-consuming process, but it is very attractive Itmakes it meaningful to collect large amounts of data, in order and structure [ CITATION Cat06 \

l 1033 ]

Data analysis software is very diverse such as SPSS, Smart-PLS, Amos, etc But Smart-PLS isthe first choice because for beginners, SmartPLS impresses by its compactness and intuitivenesscompared to that of SmartPLS Software of the same type while still ensuring efficiency inmodeling estimation SmartPLS is the leading software in applying PLS approach to SEM modelestimation (PLS-SEM) This sample size is ideal for using SMART PLS for analysis, asSmartPLS is particularly suitable when samples are small or medium in size, with littletheoretical redundancy for the application and optimal predictive performance Therefore, thisstudy uses Smart-PLS and Microsoft excel for analysis Once the survey data has been collectedfrom Google forms, it is connected to Excel and then analyzed using Smart-PLS The studydesigned outstanding questions about the demographics of the survey participants and used theregression-correlation method to analyze the interrelationships between the independentvariables and the dependent variable [ CITATION Hun07 \l 1033 ] At the same time, regressionanalysis was conducted to filter out the most relevant results for the study.The data items are evaluated using a 5-point Likert scale [ CITATION Bac99 \l 1033 ]

b Types of Data Collected:

Data collection plays a very important role in the research process because it fully presents theinformation, facts and survey data The study was conducted to determine the work performance

of financial industry employees and used the surveyed data to clarify the independent variablesthat have an impact on the work performance [ CITATION Tes04 \l 1033 ] The data was built

on 16 questionnaire items and was completed by the participation of 272 individuals in the field.

In practice, data can be collected from available sources (data sources in this case are calledsecondary data) or from surveys and empirical studies designed to collect data new (in this casecalled primary data)

The type of data gathered by the researcher from primary sources, such as surveys, interview,s orexperiment, and the most appropriate procedures to be applied to the research problem-specificrescue is referred to as primary data [ CITATION Hox05 \l 1033 ]

Secondary data is information collected by others and used for purposes other than our research.Also, it is conceivable that data is collected for other purposes and then used by the researcherfor his or her research

Secondary data can be either unprocessed (also referred to as raw data) or processed As a result,the researcher does not directly collect data but has been collected and published, possiblyinternal company data [ CITATION Wil14 \l 1033 ]

This study also used primary data Primary data was collected by a quantitative surveyquestionnaire conducted by financial industry staff

c Questionare development:

It is necessary to rely on overview documents from many different sources to select and developsurvey questionnaires appropriate to the research objectives Theoretical frameworks are filteredfrom literature reviews, so they are presented in a way that is easier to understand and drawconclusions about how to measure them to answer research questions The questionnaire wasbuilt based on 4 factors (3 independent factors and 1 dependent factor) The questionnaire wasconducted for 272 employees operating in the financial industry The survey was conducted toclarify the performance at work and how the relationship between stress, burnout syndrome andjob motivation at work interact with each other in this area [ CITATION Bel12 \l 1033 ] Afteradjusting the questionnaire to suit, conduct the online survey

d Conceptual Framework and Research Methodology:

As the model below shows, there are three independent variables such as burnout syndrome,work pressure, work motivation and a dependent variable, work performance

This research's statistical analysis was carried out using the PLS path model, also known as SEMbased on partial least squares SEM with Partial Least Squares (PLS-SEM) PLS-SEM isprimarily utilized exploratory research to develop theories When testing the model, it focuses onexplaining the variance in the dependent variables PLS-SEM represents constructs with proxyvariables, which are a weighted aggregation of indicator variables for a specific structure PLS-SEM employs normal least squares (OLS) least squares regression to minimize error terms (such

as residual variance) of endogenous frameworks [ CITATION Won13 \l 1033 ], [ CITATIONPur21 \l 1033 ]

PLS-SEM properties are summarized as follows:

 The greater the sample size, the more accurate the PLS-SEM estimate

 PLS-SEM is a non-parametric method, so the data does not have to fit any particulardistribution

 Make use of quantitative metrics data (Scale and Distance) The use of categoricalIdentifier Scale data to measure latent innate variables still has limitations

About the model:

 There can be one or more items in each construct in the measurement model

 Model complexity is capable of handling complex models with numerous relationships

 Relationship between a construct and its indicator that can be reflective or formative innature.

The core purpose of this scientific paper is to give a closer look at the performance of financialemployees Before we look at the results of applying SMART-PLS to find out the results, it isimportant to remember that the goal of this study was to create a scale to measure employeeperformance and Multi-item measures are used in this work This study gives a more intuitiveview of the factors that directly affect work performance

a Variables and measures and their reliability for this study:

Table 1: Percentage of Demographic Factors

Participant’s Profile

(N=272)

Percentages (%)

Through the statistical table, it shows that there are 3 age groups respectively (18-25) including

81 people, accounting for 29.8%, followed by the age group (19-35) with 123 people, accountingfor 45.5%, the last age group (36-45) has 68 people, accounting for 25% Of the total number ofrespondents, 52.2% were female, including 142 people and 47.8% were male, including 130people Through the survey, it shows that in terms of education level, there are 50 people withcollege degree (18.4%), university degree including 134 people (accounting for 49.3%) and theremaining 88 people have college degree, have worked or have other qualifications (accountingfor 32.4%) Besides, per capita income is also shown in the table as there are 50 people (18.4%)with income below 5 million VND, 67 people (24.6%) with salary range from 5-10 million VND, 83 people (30.5%) have a salary of 10-15 million dong, the rest 72 people (26.5%) have anincome of more than 15 million dong

Table 2: Inner VIF Values

Evaluate the degree of multivariate regression between latent variables It is the most criticalitem because multicollinearity between independent latent variables is a significant matter

BURNOU T

JOB PERFORMANCE

WORK MOTIVATION

WORK PRESSURE_

According to [ CITATION Hai19 \l 1033 ], if the VIF coefficient is larger than or equal to 5, the

model has a very high probability of having multicollinearity According to the data in Table 2,the VIF coefficients are all less than 3, so the model does not have multicollinearity