Báo cáo tốt nghiệp khoa Tiếng Anh

Internship Report Table of Contents LIST OF IMAGES, CHARTS AND TABLES 2 INTRODUCTION 3 PART 1 AN OVERVIEW OF THE INTERN COMPANY 4 A general introduction to Pantado 4 1 1 Details about the company 5 1 1 1 The logo of PANTADO technology development joint stock company 5 1 1 2 Development of technology development joint stock companyPANTADO 6 1 1 3 Training programs at PANTADO 7 1 1 4 The organizational structure of the company 10 1 1 5 The companys current business situation 10 1 2 The internship.

Table of Contents

LIST OF IMAGES, CHARTS AND TABLES

stock company.

Chart 1.2 Organizational structure of PANTADO technology joint

stock company

Chart 1.3 Company’s sales in 4 recent year (2017 – 2020)

Table 2.2 The process of a teacher's teaching intership

Knowledge and language are essential in enabling people to participate in cultural,economic, and social activities in today's globalized world with multicultural societies.However, the entire world has never spoken a single language A common language hasbeen devised for the convenience of communication and transactions in the global market

—English is still considered the global language In today's society, teaching has alsobecome a necessary profession As a result, people's desire to learn English is growing bythe day

The language barrier in commercial transactions is eliminated when English is usedfor listening, speaking, reading, and writing With these numerous advantages, learningEnglish is critical and, as a result, indispensable for mentors As a result, the teachingprofession is always in demand in today's society

Recognizing the trends and needs of today's society, I chose to work as a teacher atPantado Technology Development Joint Stock Company I finished my internship This is

my report for my four-week internship with the company

PART 1 :AN OVERVIEW OF THE INTERN COMPANY

A general introduction to Pantado

Pantado, or Pantado Technology Development Joint Stock Company, was founded

in 2016 by Nguyen Van Cong After approximately one year of launch and operation, aseries of offline English centers for students will be opened

However, realizing the shift in educational trends in the Fourth IndustrialRevolution, Pantado's leadership decided to halt all offline teaching and learningactivities once the last course concluded to pursue a career in ONLINE EDUCATION

Pantado reached a significant milestone in 2017 when it launched its first onlineclass, which included two main subjects: English for working people and English forchildren

Pantado English Center is a well-known educational system in our country thatteaches English to children The 1-to-1 online learning model is something unique toPantado Students are fully supported while studying with highly qualified, enthusiasticteachers

Strong and qualified teaching staff have achieved outstanding results ininternational exams such as IELTS, TOEIC, and TOEFL In addition, native teacherswho teach communication and development are available Sound assists children inspeaking properly

Each course's learning path is designed and constructed in accordance withinternational standards Flexible study time to meet the needs of parents Furthermore,Pantado English Center incorporates new technologies into training to ensure thatteaching quality is consistently improved We are all striving to create a welcoming, high-quality, and efficient English learning environment

1.1 Details about the company

Business name: PANTADO Technology Development Joint Stock Company

Short name: PANTADO JSC

Legal type: Joint stock company with 3 or more members

Tax code: 0107540008

Head office: 16th floor, Intracom 2 Building, 33 Cau Dien, Phu Dien Ward, Bac Tu Liem District, Hanoi

Legal representative: Nguyen Van Cong

Operation date: August 16, 2016

Telephone number: 19009213

Email address: pantado.vn@gmail.com

Charter capital: 1,000,000,000 VND

1.1.1 The logo of PANTADO technology development joint stock company.

Image 1.1: The logo of PANTADO technology development joint stock company.

1.1.2 Development of technology development joint stock companyPANTADO

On August 16, 2016, PANTADO Technology Development Joint Stock Companywas established and operated under the business registration license number 0107540008issued by the Hanoi Department of Planning and Investment

Pantado has had many successes and positive feedback from students in its morethan four years of operation PanKids – English Program for Children Aged 5 to 15,Pantado had 1,000 students as of June 2019 This figure continues to rise at a rapid pacemonth after month Pantado believes that with customer trust, enthusiasm, and teamdedication, PanKids will reach the 25,000 student mark by 2021

English is the main language of over 2,000 teachers from ten different countries.More than 2,000 teachers meet international standards, and over 10,000 lessons aretaught every day

PANTADO carries out its mission of balancing educational quality by offering fivedistinct benefits:

+) The children are immersed in an English-speaking environment

+) Personalized learning path

+) There is complete interaction in the classroom

+) international standards program

+) All teachers are fluent in English

PANTADO's Accomplishments

+) Over 10,000 students are enrolled in PANTADO's online programs

+) Over 2000 multinational delivery teams are involved

+) After only one route, 95 percent of students communicate confidently

+) Over 1 million lessons were successfully delivered

Chart 1.1: Pantado assessment point

+) Edu2Review evaluation score: 9.2/10: Excellent

+) Teacher satisfaction: 9/10: Extremely satisfied

+) Contentment with the learning environment 8.9/10: Extremely satisfied

+) Satisfaction with tuition: 9/10: Extremely satisfied

1.1.3 Training programs at PANTADO.

Pantado created the Cambridge English curriculum framework for young Vietnamesestudents The Phonics and Topic, Starter, Mover, Flyer, Ket or Pet training program aims

to provide Vietnamese students with an international standard training program that willassist them in learning English in the most comprehensive way possible In addition,Pantado created a Ministry of Education program for students who want to learnknowledge in school, assisting them in achieving higher grades Finally, pantado is notonly intended for children, but also for adults, specifically working people, to assist them

in performing their duties

1.1.3.1 Level 1-2: Topic and phonics training program

Help children learn to recognize language, spelling, and pronunciation, as well as

to love English

Learning Objectives: Understanding the alphabet and being case sensitive;familiarizing themselves with common vocabulary; establishing the correspondingrelationship between sounds, images, and words; and establishing correspondencebetween letters and phonetics so that words can be read gradually

1.1.3.2 Level 3: Starter training program

Help children learn to read with proper pronunciation, write simple words andsentences, and use English for basic communication

Learning Objectives: Improve English listening, speaking, reading, and writingskills with familiar topics like family, school, friends, animals, and plants Listening to

understand the main content sentences, answering simple questions, adding informationwhen answering questions, describing, reading, and understanding a short passage, andanswering questions with simple words

1.1.3.3 Level 4: Mover training program

Develop children's comprehensive language learning ability in English Speaking-Reading-Writing skills on a variety of familiar topics

Listening-Learning Objectives: Focuses on English listening, speaking, reading, and writingskills on broader topics such as the natural world, science, traffic, and industry, amongothers Assist children in comprehending and comprehending the content and context ofsentences, answering more complex questions and adding information to the answers,telling stories, explaining, comparing, making basic presentations, and reading andcomprehending simple sentences, compound sentences, and long paragraphs (10-15sentences)

1.1.3.4 Level 5: Flyer training program

Children have access to advanced topics that will help them think independently,critically, and develop their language skills

Learning objectives: A comprehensive program system enables children to thinkindependently about advanced topics such as natural science, technology, and theenvironment Listen to understand the context of conversations, give short speeches,respond to more complex questions, express opinions, analyze facts, tell stories, givetopic presentations, master long passages, and write short passages

1.1.3.5 Level 6-7: Ket & Pet training program

Develop broad-mindedness through in-depth topics, assisting children inbecoming fluent in English

Learning objectives: Children use English for advanced topics and more diversefields such as communication, health, education, and Assist children in comprehending

the context of conversations, short speeches, etc In English, express opinions, analyzeinformation, develop critical thinking skills, and solve problems; read and comprehendthe writer's attitude and ideas when reading a passage, writing an email, writing a letter,writing a sentence story

1.1.3.6 PanLight training program

Employees benefit from access to pronunciation and specialized Englishcommunication methods

Learning objectives: the system is comprehensively built, understands how topronounce 44 basic sounds in English, and can use English in tasks such as negotiating,negotiating with customers, and writing emails to customers…

1.1.3.7 Training program of the Ministry of Education.

Approaching the Ministry of Education's standards, assisting students in passing the exam with high scores

Learning objectives: the curriculum framework is designed in accordance with theMinistry of Education's knowledge standards, assisting students in consolidatinggrammar, speaking, and writing skills on a variety of topics such as hobbies, daily habits,and so on

1.1.4 The organizational structure of the company

Director

HR department

Division

department

Training department

Customer service department

Marketing department

Chart 1.2: Organizational structure of PANTADO technology joint stock company 1.1.5 The company's current business situation.

1.1.5.1 The size of the company

The company’s business result in the last 4 years is shown in the chart below:

Unit: billion dongs Chart 1.3: Company’s sales in 4 recent years (2017 – 2020)

PANTADO has gone through many changes in the last four years, in addition torestructuring Many changes in business can be seen through pre-tax revenue with anonline teaching model

The total revenue before taxes clearly demonstrates the business results In 2018,total revenue before taxes was 10.3 billion VND, representing a 19.7 percent increaseover 2017 Similarly, revenue increased by 33.3 percent in 2019 compared to 2018.Finally, revenue increased by 82 percent in 2020 In comparison to the previous year.

The reason for such a high revenue in 2020 is that, as a result of the severe impact

of the Covid-19 epidemic, students are forced to stay at home and study online, so thedemand for English learning among students is higher than it was prior to the Covidepidemic outbreak

1.2 The internship department's information

1.2.1 An overview of the training department

Mrs Thanh Hoan, Head of the training department, which has the mostemployees The company's teachers and staff have majored in languages and have manyyears of experience in this field, having graduated from leading Hanoi universities such

as the University of Languages & International, Foreign Trade University, University ofCommerce, and others To ensure efficiency, the staff is also proficient in the use ofcomputer software and supporting tools in addition to language knowledge

1.2.2 Procedure and information for accepting classes

Begin the educational campaign by: Marketing personnel will carry out marketingactivities in order to attract customers using marketing strategies The target customerswill be assigned to the customer service department When a target customer confirms theexistence of an opportunity, the staff conducts and updates the information on the list ofpotential customers, noting any comments made by the customer

Demo test teachers and teaching teachers will be divided into two groups ofteachers Following that, we will contact the teaching department to schedule a number oftrial lessons or demo sessions for the customers The demo test teachers who are assigned

to teach the demo are highly qualified and know how to pique the interest of customers so

that the class's closing rate is as high as possible After successfully closing the class, theteacher will be assigned to teach it Teachers will work directly with customers on lessonplans and schedules, as well as create separate groups in the zalo social networkingapplication to facilitate customer communication.

PART 2 : INTRODUCE THE INTERNSHIP PROCESS AT THE COMPANY 2.1 Internship tasks

2.1.1 General job description.

I was assigned to the training department when I first arrived at the company Iwork directly under the supervision and management of the department head Myprimary responsibilities during the internship are as follows:

- Tester: The task is to check the entrance of students to determine their level and advisethem on a course that is appropriate for their ability

- Teacher: The task is to receive a class to teach students after receiving a confirmationemail from the training department, then teach the knowledge and teaching methodsappropriate to their students

2.1.2 Detailed information about the internship process

2.1.2.1 Tester: Student admissions test:

The following table details the activities and content of testers:

Activities Contents

Before testing - The sales department gave me a test class Sale actively contacted the

tester in order to schedule an appointment The customer'sinformation will then be sent to the test teacher via zalo by the sale.Understand how to test by referring to the test method of the testerswith the highest student registration rate in the month Afterwatching, make a list of the points that you liked and found

impressive Refer to the section on testing.

During

testing - It is essential to foster friendliness in the classroom Obtain basicinformation about students, such as name and age, and create a positive

atmosphere in the classroom by making students laugh andcomplimenting students Then, using communication, confirm thestudent's level by asking easy-to-difficult questions

1.Where do you live?

2 How many people are there in your family?

3 How many rooms in your house?

4 What is your favorite toy? Why do you like it?

5 What is your opinion about ?

I then inquire about the student's preferences and select a curriculum that is appropriate for the student's level and interests

For students in elementary school:

- Begin with a game to create a fun environment

- Excitedly praise what students do well

- For those of students who haven't been exposed to English, I'll teachstudents the two most basic English sentences so students canremember them

For students in high school:

- I'll start with a game or a "what if?" question "For example, if youstudy English, what part of it do you feel most confident in?"

- Explain the components of the test that must be completed

- Explain and confirm whether students understand in the wrongplaces

- It is recommended that students who are mentally depressed be given

a little more time to do their homework

Post-test

counseling - Thank you for allowing your children to attend trial lessons at thecenter

- Comment on students' strengths and weaknesses, as well as pointsthat need to be improved

- What parents can do to help their children learn more effectively

- provide a learning path that is appropriate for the student's learningability

- a road map, as well as the outcomes obtained when your child learnsthis path