STMGT101 Lecture 2 Working in teams

Working in teams TEAMS & TEAM WORK A team is a small group of people with complementary skills, who work together to accomplish shared goals while holding themselves mutually accountable

Working in teams TEAMS & TEAM WORK

A team is a small group of people with complementary skills, who work together to accomplish shared goals while holding themselves mutually accountable for performance results

Teamwork is the process of people working together to accomplish these goals

How do teams contribute to organizations?

• Individuals alone cannot achieve everything

• People need to learn how to work effectively in teams

• Managerial success is earned in substantial part through success at mobilizing, leading and supporting high-performing teams

• New organizational designs and cultures require it

• A commitment to empowerment and employee involvement

Challenges of teamwork

FORMAL GROUPS – INFORMAL GROUPS

FORMAL GROUPS

• Teams officially recognized & supported by the

organization for specific purposes

• They are part of the formal structure & are

created to fulfil essential operations

Marketing Research

Department Customer service team

Product assembly unit

INFORMAL GROUPS

• Independently formed to meet the social needs

of their members

• interest groups

• friendship groups

• support groups

Trends in the use of teams

Committees

• People outside their daily job assignments work together in a small team for a specific purpose

• Task agenda is narrow, focused, and ongoing

Projects teams or task forces

• People from various parts of an organization work together on common problems, but on a temporary basis

• Official tasks are very specific and time defined

• Disbands after task is completed

Cross-functional teams

• Members come from different functional units of an organization

• Team works on a specific problem or task with the needs of the whole organization in mind

• Teams are created to knock down “walls” separating departments

Employee involvement teams

• Groups of workers who meet on a regular basis outside of their formal assignments

• Have the goal of applying their expertise and attention to continuous improvement

• Quality circles represent a common form of employee involvement teams

Virtual teams

• A team of people who work together and solve problems largely through computer-based rather than face-to-face interactions

• Among the many developments, the sophistication of networking technologies and groupware programs is highly significant

• Advantages: save time & travel expenses; allow members to work collectively in a time-efficient way, easily expanded to include additional experts, and the discussions and information shared among team members can be stored online for continuous updating and access

• Relations among team members can become depersonalised as the lack of face-to-face interaction limits the role of emotions and non-verbal cues in the communication process

Characteristics of Effective Teams

The group prepares to disband and is no longer concerned with high levels

of performance

A fully functional group structure allows the group

to focus on performing the task at hand

Close relationships develop as group becomes cohesive & establishes its norms for acceptable behavior

Group conflict occurs as

individuals resist control

by the group & disagree

over leadership

Members join & begin the

process of defining group’s

purpose, structure,

leadership

• Have a clear understanding of their goals

• Have competent members with relevant technical and interpersonal skills

• Exhibit high mutual trust in the character and integrity of their members

• Are unified in their commitment to team goals

• Have good communication systems

• Possess effective negotiating skills

• Have appropriate leadership

• Have both internally and externally supportive environments

SUMMARY AND CONCLUSION

• Work is becoming more complex, which requires a group or team effort

• Teams are groups where members with complementary skills hold themselves mutually accountable for team performance

• Building effective groups and teams requires knowledge of task/technology, people, formal

organization arrangements and group culture