NN AN INVESTIGATION INTO THE REAL SITUATION AND SOME SOLUTIONS TO IMPROVING THE QUALITY OF RECEPTION SERVICE AT DE L’AMOUR HOTEL

MINISTRY OF EDUCATION AND TRAININGDUY TAN UNIVERSITY FACULTY OF ENGLISH DUY TAN UNIVERSITY NGUYEN THI NGOC XUYEN AN INVESTIGATION INTO THE REAL SITUATION AND SOME SOLUTIONS TO IMPROVING

MINISTRY OF EDUCATION AND TRAINING

DUY TAN UNIVERSITY

FACULTY OF ENGLISH

DUY TAN UNIVERSITY

NGUYEN THI NGOC XUYEN

AN INVESTIGATION INTO THE REAL SITUATION AND SOME SOLUTIONS TO IMPROVING THE

QUALITY OF RECEPTION SERVICE AT DE L’AMOUR HOTEL

GRADUATION PAPER IN ENGLISH LINGUISTICS

DUY TAN UNIVERSITY

L’AMOUR HOTEL

Major : English for Tourism

SUPERVISOR : DOAN THI DIEU LAN, M.A STUDENT : NGUYEN THI NGOC XUYEN

STUDENT CODE : 2320719661

DA NANG – 2021

This graduation paper could not have been finished without theinvaluable help, advice, and encouragement of my beloved teachers,friends, and family

First and foremost, I would like to express my gratitude to allteachers of the Faculty of English at Duy Tan University who educated

me with their enthusiasm during the last four years They also createdgood conditions for me to have opportunities to contact practical jobsand got valuable experience Without them, I cannot know who I am andwhere I am now Four years is not a short period but not too long for me

to study and experience The things that I have gained will be thebaggage for me to get a confident step in life Such valuable knowledge

is as important as a steady basement for my future job I was very lucky

to be taught and guided by those teachers who have dedicated teachingwith all their passionate hearts They not only taught and mentored butalso created the best conditions for us during our four-year study.Particularly, I want to take this opportunity to thank my supervisor, Mrs.Doan Thi Dieu Lan, for devotedly guiding me to complete the graduationpaper

In addition, I sincerely thank the Board of Directors of De L’amourHotel, especially I would like to thank Mr Nguyen Duy Loc – the Head

of Reception Department, and all colleagues in the hotel for allowingand creating favorable conditions for me to complete this graduationpaper

Last but not least, my due thanks also go to my parents for theirencouragement and moral support during the hard times in conductingthe study

Finally, I wish all of you good health and success.

Yours sincerely,

Student

Nguyen Thi Ngoc Xuyen

This graduation paper focused on the real situation of De L’amourHotel It is an analysis of the strengths and weaknesses of the ReceptionDepartment at the hotel In my paper, I give some tables of the number

of guests as well as the business of De L’amour Hotel to make moreclear By discussing these problems, I will provide some suggestions toimprove the quality of the Reception Department in De L’amour Hotel

TABLES AND FIGURES

Table 3.1 Facilities of Room 20

Table 3.2 Room rates 24

Table 3.3 Reception Department’s facilities 28

Table 4.1 The number of Guests at De L’amour Hotel ( 2017-2019) 32

Chart 4.1 The number of Guests at De L’amour Hotel 33

Table 4.2 Guest’s Structure Of De L’amour Hotel (2017-2019) 34

Chart 4.2 Guest’s Structure of De L’amour Hotel 34

Table 4.3 Businesss Result of De L’amour Hotel (2017-2019) 35

Chart 4.3 Businesss Result of De L’amour Hotel (2018-2020) 36

Table 4.4 Evaluation to Facilities 37

Chart 4.4 Evaluation to Facilities 38

Table 4.5 Evaluation to Attitude 39

Chart 4.5 Evaluation to Attitude 40

Table 4.6 Evaluation of Receptionist’s Uniform 41

Chart 4.6 Evaluation of Receptionist’s Uniform 41

Table 4.7 Evaluation of Receptionists’ Foreign languages 42

Chart 4.7 Evaluation of Receptionists’ Foreign languages 43

Table 4.8 Evaluation of Receptionist's problem-solving skills 44

Chart 4.8 Evaluation of Receptionist's problem-solving skills 44

TABLE OF CONTENTS

ACKNOWLEDGEMENTS i

STATEMENT OF AUTHORSHIP iii

ABSTRACT iv

TABLES AND FIGURES v

LIST OF ABBREVIATIONS vi

CHAPTER 1: INTRODUCTION 1

1 RATIONALE 1

2 AIMS AND OBJECTIVES 2

3 SCOPE OF THE STUDY 2

4 METHOD OF THE STUDY 3

5 ORGANIZATION OF THE STUDY 3

CHAPTER 2: THEORETICAL BACKGROUND 4

2.1 BASIC CONCEPTIONS 4

2.1.1 Tourism 4

2.1.2 Tourist 4

2.1.2.1 Tourist definition 4

2.1.2.2 Classification 5

2.1.3 Hotel Business 5

2.1.3.1 Hotel Definition 5

2.1.3.2 Classification 5

2.1.3.3 Feature of Hotel Business 7

2.1.4 The Qualityin the Hotel 8

2.1.4.1 The definition of quality 8

2.1.4.2 The quality in the hotel 8

2.2 GENERAL INTRODUCTION ABOUT THE RECEPTION DEPARTMENT 10

2.2.1 Introduction about the Reception Department 10

2.2.2 The Tasks of Receptionists in the Hotel 10

2.2.3 The Role of the Front Office Staff 11

2.2.4 The Organizational Structure of the Reception Department 11

2.2.5 The Processes of Serving Accommodation Services in the Hotel 12

2.2.6 Requirements for the Front Office staff 14

2.2.6.1 Educational qualifications and understanding 14

2.2.6.2 Foreign Languages and Informatics Office 14

2.2.6.3 Attitude 15

2.2.6.4 Appearance 15

CHAPTER 3: CASE DESCRIPTION 16

3.1 DE L’AMOUR HOTEL OVERVIEW 16

3.1.1 General Introduction 16

3.1.2 Operation System of De L’amour Hotel 18

3.1.2.1 Functions and Tasks of Each Department at De L’amour Hotel 18 3.1.2.2 Resources of De L’amour Hotel 19

3.2 THE REAL SITUATION AND THE QUALITY OF RECEPTION DEPARTMENT AT DE L’AMOUR HOTEL 26

3.2.1 Introduction about the Reception Department 26

3.2.2.1 The Organization of the Reception Department at De L’amour Hotel 26

3.2.2.2 Working Hours 27

3.2.2.3 Working Style 27

3.2.2.4 Reception Department’s Facilities 28

3.2.3 The quality of The Reception Department at De L’amour Hotel 28

3.2.3.1 The Quality of Receptionists at De L’amour Hotel 28

3.2.3.2 The Serving Process of Receptionists at De L’amour Hotel 29

CHAPTER 4: ANALYSIS AND EVALUATION 32

4.1 BUSINESS RESULT OF DE L’AMOUR HOTEL IN RECENT YEARS 32

4.1.1 The Number of Guests at De L’amour Hotel 32

4.1.2 The Structures of Guests to De L’amour Hotel 34

4.1.3 The Result and Evaluation of Business at De L’amour Hotel in Recent year 35

4.2 GUESTS’ EVALUATION TO THE QUALITY OF THE RECEPTION DEPARTMENT AT DE L’AMOUR HOTEL 37

4.2.1 Evaluation to Facilities 37

4.2.2 Evaluation to Receptionist 39

4.2.2.1 Evaluation to Attitude 39

4.2.2.2 Evaluation of Receptionist’ Uniform 40

4.2.2.3 Receptionists’ Foreign languages 42

4.2.2.4 Receptionist's problem-solving skills 44

4.3 GENERAL EVALUATION TO THE QUALITY OF THE RECEPTION DEPARTMENT AT DE L’AMOUR HOTEL 45

4.3.1 Strength 45

4.3.2 Weakness 46

CHAPTER 5: DIFFICULTIES AND SOLUTIONS 47

5.1 Difficulties 47

5.2 The Solution 47

5.2.1 Facilities 47

5.2.2 Receptionist 48

5.2.3 Another solution 49

CHAPTER 6: CONCLUSION AND SUGGESTIONS 50

6.1 Conclusion 50

6.2 Suggestions 506.2.1 Suggestions for the Internship Site 506.2.2 Suggestions for Foreign Languages Department 51

REFERENCE

QUESTIONARE

SUPERVISOR’S COMMENTS

CHAPTER 1: INTRODUCTION

1 RATIONALE

Currently, the economy is growing, the quality of people's lives isincreasingly improved, so the demand for tourism is also developingrapidly Travel has become a basic human need It not only affects socialand cultural life but also plays an important role in the economy of manycountries Tourism in Vietnam is developing and becoming one of theleading economic sectors bringing income stable import for Vietnamesepeople

Da Nang is not only famous for being located between three WorldCultural Heritage Sites, namely Hue Ancient Capital, Hoi An AncientTown, and My Son Sanctuary The city has a modern and ancient setting.This place always deserves to be the most livable city in Vietnam It hasmany beautiful beaches that have the potential to attract a large number

of tourists

Admittedly, tourists tend to travel after exhausting working hoursand Vietnam is one of their favorite destinations To meet that demand,the rank of hotels and resorts is created To survive and make a profit,many hotels and resorts have been upgraded, new facilities built, andconvenient locations recreated to increase the competitiveness of theirhotels Therefore, in the competitive environment, hotels have to applystrategies to satisfy customers and make a difference from other hotels,such as the service quality or the customer service performance

The factor that plays an important role in creating the brand namefor each hotel is the quality of service, especially the ReceptionDepartment To have a high quality of reception, hotels must have a

professional Reception Department Professionalism will create anexcellent, friendly, and active environment of caring for guests.

Through the internship time at De L’amour Hotel, I dealt with realwork, especially in the Reception Department Along with theknowledge learned from the instructors, I have researched and selected

the topic for my graduation paper: “An Investigation into the Real Situation and Some Solutions to Improving the Quality of Reception Department at De L’amour Hotel.”

2 AIMS AND OBJECTIVES

- Aims

The target is to improve my knowledge about functions, servicequality, and the importance of the Reception Department in hospitality.Moreover, some recommendations and solutions will be given to help DeL’amour Hotel implement and enhance their customer service at theReception Department

- Objectives

This study is intended to:

Investigate in details the service quality of the ReceptionDepartment in De L’amour hotel

Figure out strong points and weak points in the ReceptionDepartment

Suggest some effective solutions to improving the service quality in

De L’amour Hotel

3 SCOPE OF THE STUDY

- Scope of the content: Exploiting the conditions to develop thequality of the Reception Department

- Scope of the time: Statistics and the related documents are usedfrom 2018 to 2020.

4 METHOD OF THE STUDY

In the course of doing this study, I used the information collectedfrom at Reception Department of the hotel Besides, I use the methods ofinvestigation, analysis data, and evaluation to draw necessaryconclusions related to the topic

5 ORGANIZATION OF THE STUDY

The study consists of three main parts:

Chapter1: Introduction

This part includes the Rationale, Aims and Objectives, Scope of thestudy, Method of the study, and The organization of the study in thiscase

Chapter 2: Theoretical background

Focusing on some basic concepts related to hotel and hotel business

Chapter 3: Case description

Introducing general information about De L’amour Hotel and theservice quality at the hotel

Chapter 4: Analysis and Evaluation

Analyzing some strengths and weaknesses of the ReceptionDepartment

Chapter 5: Difficulties and Solutions

Chapter 6: Conclusion and Suggestions

CHAPTER 2: THEORETICAL BACKGROUND

2.1 BASIC CONCEPTIONS

2.1.1 Tourism

According to the United Nations World Tourism Organization

(UNWTO), “Tourism is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes These people are called visitors (which may be either tourists or excursionists; residents or non-residents) and tourism has to do with their activities, some of which imply tourism expenditure (United Nations World Tourism Organization, 2008).”[1]

Using this definition, “we can see that tourism is not just the movement of people for a number of purposes (whether business or pleasure), but the overall agglomeration of activities, services, and involved sectors that make up the unique tourist experience [1]”

“Tourism can be domestic (within the traveler's own country) or international, and international tourism has both incoming and outgoing implications on a country's balance of payments”.[2]

2.1.2 Tourist

2.1.2.1 Tourist definition

“Tourist is anyone who travels to places other than the one in which is his habitual residence, outside of their everyday environment, for a period of at least one night but not more than one year and whose usual purpose is different from the exercise of any remunerated activity

in the place to which he goes.” [3]

2.1.2.2 Classification

- Domestic tourist is A person who travels to places of attractions orparticipate in tourism activity within a country of residence for at least

24 hours but not more than 265 days

- International tourist is any person who travels to a country otherthan that in which s/he has his/her usual residence but outside his/herusual environment for a period not exceeding 12 months and whose mainpurpose of the visit is other than the exercise of an activity remuneratedfrom with the country visited, and who stay at least one night in acollective or private accommodation in the country visited

2.1.3 Hotel Business

2.1.3.1 Hotel Definition

Hotel can be interpreted in different ways:

- According to Oxford Dictionary: “Hotel is a building where people stay, usually for a short time, paying for their rooms and meals” [4]

The word "hotel" can be understood in many different ways:

- Hotel is a type of business, registered under the law to make aprofit

- A hotel is an accommodation business, fully equipped, meeting therequirements of rest, dining, entertainment, entertainment, and manyother services during guests' stay at the hotel

- The hotel is a solid architectural work, with many bedrooms, manyfloors, equipped with specialized equipment and furniture for businessaccommodation services along with many other additional services

2.1.3.2 Classification

Hotels are classified based on the following factors:

 Classification of the hotels on the basis of Size:

- Small Hotels

- Medium Hotels

- Large Hotels

- Very large hotels

 Classification of the hotels based on star:

- Conference and Convention Centres

2.1.3.3 Feature of Hotel Business

- Features of Product

Service is the main product for the hotel business and exists in anintangible form The production and consumption take place at the sametime Therefore, it requires high-quality and fast products What is morespecial than the size of the hotel is assessed through the productsproduced by the number of customers coming to the hotel

Since the process of producing and selling products took place atthe same time so that the completed level of the product has to reach thehighest level, with no defects and no storage products The hotel'sreception capacity determines the revenue and business performance ofthe unit Another characteristic feature of the hotel's products issuperiority The customers are tourists, who are more likely to pay wellthan regular consumption In other words, hotels want to survive andthrive solely on providing high-quality products

- Features of Customers

Customers are diverse with many social statuses, nationalities, ages ,and genders Thus, the hotel’s manager has to know the psychologicalcharacteristics and the demand of each customer, ensuring the servicewill be better

Depending on the service to locate its customers, relaxation

services are mainly for office customers, homemakers, muscular people,etc Skin treatment services are aimed at young people Services aboutthe physique suitable for those who are not balanced, need to improvethe body.

Based on this feature, the problem posed to each hotel is not able tomeet the needs of all customers That means they have to choose forthemselves the most popular objects that can bring high profit for thehotel That is the process of identifying target customers

- Features of Sources in the Hotel Business

The division in the hotel is divided, arranged the work withdifferent functions and tasks, but the general purpose is satisfyingcustomer needs with hotel services Bring revenue to the hotel, retainloyal customers, and attract new customers to the hotel

2.1.4 The Qualityin the Hotel

2.1.4.1 The definition of quality

Quality is a concept that characterizes the ability to satisfy customerneeds

Therefore, poor quality products are products and services that donot meet the needs of customers Judging high or low quality must befrom the consumer's point of view For the same purpose of use, thehigher the product that satisfies the consumer demand, the higher thequality

Customer requirements for a product or service are usually: good,beautiful, durable, long-term use, convenient, reasonable price

2.1.4.2 The quality in the hotel

- Located:

A 3-star hotel to attract guests must first be located in a locationwith convenient traffic, near major roads, bus stations, railway stations,airports (if any) for convenience go If it is close to the center,entertainment - tourist attractions, the better, especially where there isfresh air, less dust.

- Architecture:

The hotel must have a new design, especially the interiorarchitecture Depending on the ideas of the investor and architect,choose a classic or modern style To make an impression, the hotelshould mix local cultural elements, giving visitors a feeling offamiliarity, and comfort Moreover, the architectural design must alsomatch the business needs The service area should be convenientlyarranged to meet customer needs There are separate entrances foremployees and guests, for people with disabilities

- Service quality standards:

Service quality is one of the standards a 3-star hotel must have, itdetermines the level of customer satisfaction Accordingly, the hotelneeds to:

Have a reasonable and scientific service process

Serve the right professional technique

Experienced staff

Always positive attitude in work

 The working style of the staff is agile, enthusiastic, attentive

2.2 GENERAL INTRODUCTION ABOUT THE RECEPTION DEPARTMENT

2.2.1 Introduction about the Reception Department

The front desk department, also called the front office department,

is considered as the "face" of each hotel, playing an extremely importantrole in the business activities of this type of service The front officedepartment has the most contact with customers when they come andstay at the hotel The front desk department is located in the lobby of thehotel The front office department has the responsibility of welcomingguests, answering their questions, doing check-in and check-outprocedures

2.2.2 The Tasks of Receptionists in the Hotel

Welcoming and greeting guests

Doing check-in and check-out for guests

Offering guests update rooms, to maximize room revenue

Controlling and allocating rooms for guests

Providing and introducing information about service inside andoutside the hotel to guests

Selling of rooms and other services of the hotel

Receiving reservations, information about check-in, check-outearly and lately

Answering and direct incoming calls

 Registration of temporary residence, temporary absence forguests

Receiving and resolving complaints from guests

Tracking, updating, and summarizing customer expenses

Verifying guest's payment method

Verifying and imprinting credit cards for authorization

Making room keys and direct guests to their rooms

Paying and seeing off guests

Participating in advertising and marketing activities of the hotel

Participating in the security and safety of the hotel

Managing conference room bookings and scheduling

Closing guest accounts and check guests out

2.2.3 The Role of the Front Office Staff

Reception department plays a key role in the hotel as any newbooking, reservation are made, information is provided and payment isreceived by the reception department In addition, the receptiondepartment takes responsibility to receive customer's information andfeedback and send it to other departments in the hotel

Reception department listens to customer’s complain and handlethem properly, and they are concerned with customer's needs andpreferences The reception department plays an important role inassisting the hotel management to implement the service and market

2.2.4 The Organizational Structure of the Reception Department

Front Office Manager:

- Training all front office personnel

- Controlling receptionists’ assignments and working processeseffectively

- Scheduling the front office staff

- Resolving guest problems quickly, efficiently, and courteously

 Receptionist:

- Receiving guest

- Checking in and checking out for guest

- Answering any basic questions or requests guests may havethroughout their stay

Reservation: dealing with requests of customers for reservingaccommodations

Bellman:

- Handing guest’s luggage on arrival and departure

- Delivering food and other items to a guest room

- Delivering newspapers in accommodations

- Paging the guest inside the hotel (locating the guest in the hotel)

- Arranging for a doctor in an emergency

- Parking guest’s automobiles

- Arranging for reservations at the places of entertainment outside thehotel.

2.2.5 The Processes of Serving Accommodation Services in the Hotel

a Get guest room registration

-When entering the work shift, the receptionist must receive the handover book, which clearly states: tasks to be performed for guests, money, deposit of the previous shift

- Check how many check-out rooms the hotel has, how many

check-in rooms, early check-in rooms, late check-out rooms

- Grasp the information of upcoming guests to check-in to welcomethem attentively

- Contact the room suite to make sure the rooms are clean and ready

- Asking to borrow identity cards (Vietnamese customers),

Passports (foreign guests), and carry out procedures to receive deposit and payment

- Filling out and signing the property are confirmed at the hotel

- Informing customers about breakfast time, hotel services, related travel services: tour booking, car rental, etc

- Arranging CMT / Passport of a client in the correct room order, take note of guest requests to avoid confusion

- Making information temporary residence notice and complete customer profile

c Serves guests during guest stay

- Providing guests with the necessary information: local events,

sightseeing destinations, address of the bank, etc

- Keeping keys for guests

- Handling incoming and outgoing calls from guests

- Receiving guest alarms on request

- Coordinating with relevant departments to resolve requests,

complaints of guests

d The process of paying off visiting

Receptionist check-out procedures for guests

The receptionist is checking-out for guests

- Checking out procedures for guests

- Transferring payment bills to customers

- Receiving key/card back into the room

- Saving the client's profile

- Asking guests for their opinions about their experiences during their stay at the hotel

- Booking a vehicle for them (if necessary)

- Goodbye and see you next time

2.2.6 Requirements for the Front Office staff

The front office staff members are required to:

2.2.6.1 Educational qualifications and understanding

- The minimum qualification is a high school diploma or equivalent

- Basic computer certification would be advantageous.

- Working experience of clerical skills such as typing, copying, andfaxing would be given preference

- Great organizational and multitasking abilities

- Understand the regulations of the hotel

- Basic knowledge of accounting, payment, statistics, marketing, and office administration

- Know the local landmarks, tourist attractions, services for guests inside and outside the hotel

- Understand several rules on diplomacy, etiquette, customs, and guest psychology of some countries (the main market of the hotel)

- Basic knowledge of political, economic, social, security,

propaganda, advertising

2.2.6.2 Foreign Languages and Informatics Office

- Knowing 2 foreign languages, 1 foreign language fluently

(English), and one foreign language in C diploma or higher (can

communicate)

- Knowing other foreign languages such as Korean, China,v v

- Knowing use office computer

2.2.6.3 Attitude

- Positive attitude

- Dynamic, agile, resourceful, and flexible in handling situations

- Diligent, and meticulous Work according to the process, withhigh accuracy and efficiency.

- Open, hospitable, cordial, polite, respectful, and ready to helpguests In all cases, only the principle "Customer is never wrong"

- Enthusiastic in work

- Knowing how to convince customers

- Teamwork in work, always ready to support and help the staff inthe department

- Balanced appearance (no deformity, no infectious disease)

- Good-looking, charming form

CHAPTER 3: CASE DESCRIPTION 3.1 DE L’AMOUR HOTEL OVERVIEW

Nang city, visitors will feel right at home at De L'amour Hotel as itoffers quality accommodation and great services

De L'amour Hotel is one of the 3-star standards hotels propertysituated at 46 Vo Nguyen Giap street Located on the main road, DeL’amour hotel is a convenient location from which you can easily accesssome of the most fascinating attractions of Da Nang

With 60 rooms, De L'amour is a great combination between modernarchitecture and luxurious equipment, landscape overlooking the sea,city, or Son Tra mountain De La’mour Hotel is not only a place forpeople to relax but also a place to enjoy the high quality of services atreasonable prices Here, tourists can experience services such as buffetbreakfast swimming pool, spa

Hotel staff De L’amour is very friendly and enthusiastic From staffreceptionists, security guards to housekeepers are very friendly, alwayshave a smile on their lips Whenever tourists have problems or needhelp, hotel staff will immediately be present to assist as quickly andeffectively as possible

3.1.2 Operation System of De L’amour Hotel

3.1.2.1 Functions and Tasks of Each Department at De L’amour Hotel

- Director: is the highest position of the hotel, who is responsible

for managing almost every business and operates all departments in thehotel Ensuring that all departments operate effectively to bring the bestquality of service to customers, maximize revenue - profit for the hotel

- Deputy Director: the next lower position is Deputy Director The

task of this post is to carry out tasks as assigned by the Director

- Front Office Manager: training the concierge and team of

receptionists Ensuring the front desk provides a high-quality service forcustomers Dealing with complaints from guests when they come to the

desk

- Housekeeping Manager: is the person in charge of managing and

operating the housekeeping department's activities, handling guestrequests, and complaints The housekeeping department functions to takecare of guests' rest in the hotel and coordinate with reception to monitorand manage hotel room rentals

- Food & Beverage Manager: is in charge of managing and

supervising the restaurant department The function of the restaurantdepartment is to provide food and drink for customers, to calculate thecost of customers, to provide additional services such as organizingevents, buffet seminars at the request of guests

- Sales & Marketing Manager: Sales and marketing functions

include research and development services, social media sales, andmarketing The sales department advises customers and focuses oncontacting customers to sell products and bring high profits to the hotel

- Accounting Manager: the person responsible for supervising and

directing all accounting and financial matters of the hotel

- HR Manager: The human resources department is given the

responsibility to handle employee recruitment, arrange staff training,make promotion, disciplinary decisions, and check staff attendance

3.1.2.2 Resources of De L’amour Hotel

De L’amour Hotel has 10 floors including 60 rooms with seventypes of rooms: Executive Triple, Executive Double, Deluxe Family,Superior Twin, Deluxe Twin, Superior Double, Deluxe Double

The hotel is equipped with high-end facilities that could satisfycustomers The hotel offers an excellent variety of recreational roomfacilities such as:

Table 3.1 Facilities of Room

Flat Screen television with

cable

Types of hotel room

Executive triple room Executive triple room: is 30m2 in size and comes with a king-sizebed and one single bed This accommodation type is ideally suited for a family with a grown child or three friends traveling together