GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN

GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR.. Education and Training Limited Liability Company Mr.. FURTHER SUGGESTIONS FOR INTERNSHIP SITE ANDUNIVERSI

DUY TAN UNIVERSITY FACULTY OF ENGLISH

INTERNSHIP REPORT

DA NANG – March 2021

Supervisor : Lương Kim Thư, M.A

Student : Hoàng Thị Khánh Huyền

Course : 2017 - 2021

Company Mr.Bien, Danang, Vietnam

SUPERVISOR: LUONG KIM THU, M.A

TABLE OF CONTENT

ACKNOWLEDGEMENT 1

PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN 2

1 Education and Training Limited Liability Company Mr Bien 2

1.1 Introduction 2

1.2 Human Resource and Organization 3

1.3 Training Department: 4

PART II DESCRIPTION ABOUT STUDENT’S INTERNSHIP 5

2.1 Job description: 5

2.2 Working detail 5

PART III: PERSONAL EXPERIENCE FROM INTERNSHIP 16

3.1 The analysis of the advantages and disadvantages 16

3.2 Experience gained after the internship 17

PART IV FURTHER SUGGESTIONS FOR INTERNSHIP SITE ANDUNIVERSITY 18

4.1 Suggestions for Education and Training Limited Liability Company Mr.Bien, Danang, Vietnam 18

4.2 Suggestions for Faculty of English 19

SUPERVISOR’S COMMENTS 20

First of all, I would like to express my sincere thanks to the teachers of theEnglish Department - Duy Tan University While studying at the school, I wastaught enthusiastically by the teachers, imparting very useful knowledge for me tohave very important knowledge for my major in the future In fact, there is nosuccess that is not tied to the more or less support or help, whether directly orindirectly from everyone I would like to sincerely thank the school administratorsand the teachers who devoted themselves to teaching me to help me complete thecourse well

In particular, I would like to extend my deepest thanks to Ms Luong KimThu, who enthusiastically guided and created favorable conditions to help meduring the practice and implementation of this report

Besides, I would like to thank Mr Bien Hoang Thach - who has directlyguided me at the Education and Training Company They also create goodconditions for me to be a real employee

During the past 6 weeks of practice, with the practical initial steps andlimited knowledge and skills, I cannot avoid my shortcomings, I hope to receivevaluable comments from Teachers and teachers so that my knowledge in this fieldwill be more complete and at the same time supplementing and enhancing myawareness

Finally, we would like to wish all the teacher and all staff members of theEducation and Training Company good health and success at work

Yours sincerely!

Hoang Thi Khanh Huyen

PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN

1 Education and Training Limited Liability Company Mr Bien

2019 with 2 campuses located in the city center

From a small English teaching center over 3 years after that it has becomeEducation and Training Limited Company Mr Bien

Mr Bien Education and Training The company is professionally in charge of

Mr Bien Hoang Thach

Although the center has just been established, it has brought about positiveeffects for the students here Education and Training Limited Liability Company

Mr Bien is a training institution with a system of facilities, techniques, and modernequipment, in order to create the best environment for teaching, learning, and living,ensuring the application of achievements and new facilities for training Englishstandard training for people in Da Nang and the students

After many years of teaching specializing in Communication skills, with morethan 3,000 students, the company has created a brand for Communication and exampreparation that many students are studying Mr Bien Education and Training

Company specializes in Foreign Language Training, Conversational Skills,

Tutoring, Tutoring, Life Skills Training

1.2 Human Resource and Organization

Director

Vietnamese

Teachers

Foreign Teachers

Team Marketing

Teacher Collaborators Teaching

Assistants

1.3 Training Department:

Training Department is one of the most important parts in MR Bien Company It

is located on the first floor of the center The main task of this dpt is to supportstudents as well as teachers and staff in the process of learning, teaching andworking Besides direct support, there are other work offices such as translating,typing, editing, printing documents and so on All those jobs require basic skills andnecessary knowledge Training dpt time is divided into three shifts: The first shiftfrom 8.30 am to 11 am, the second shift from 3 pm to 5.30 pm and the final shiftfrom 5 pm to 8.30 pm

PART II DESCRIPTION ABOUT STUDENT’S INTERNSHIP

Besides, I also participated in the office staff job and asked what I still hadquestions That helped me improve my office skills as well as had more knowledgeabout the office staff I was also in charge of SEO website (Search EngineOptimization) to help improve a website's ranking on the search engine page, andattend club events and prepare for those events thoughtfully best, to give students aspace to play and learn in the most effective

2.2 Working detail

I spent 6 weeks on training in Company Mr Bien I had many chances tolearn a lot of Foreign Languages Dpt (Department) knowledge and skills, so I canprepare myself for the future career I would like to report my internship diary ofacquisition as follows:

Week 1 (From January 20 th to January 24 th , 2021)

DAY TASKS RESULTS

Wednesday, 20 th

January 2021

3PM - 5.30PM

- Greeting the staffs in the center

- Getting the internship schedule

- Studying office applicable rules, regulations

- Getting some information about the company as well as employees

- Identifying my job’s duties

- Getting information of account and password of computer, Website

- Greeting, calling and answering telephone Welcoming guests when they come to resort

- Cleaning and setting up classroom

- Knowing how to usesome equipment

- Knowing receptionist’s style of work

Sunday, 24 th

January 2021

8.30AM - 11AM

- Cleaning and setting up classroom

- Calling and answering the phone at the center

- Getting some informating about the company as well as students

- Having more office skills to work after theday

- Knowing some service and customers

On the first day of Education and Training Limited Liability Company Mr.Bien, I got acquainted with the company’s staff I felt happy with this work becauseeveryone was very friendly and enthusiastic They are always ready to help me withthings I don't know, teach me to be familiar with the machines and tools in thecenter.During my first week of internship, I learned more new knowledge andimproved communication skill which will help me a lot in the future I will keeptrying in the next weeks

Week2 (From January 25th to January 31 th , 2021)

 I went to the company 3 days per week (Mon., Wed., Sat.)

DAY TASKS RESULTS

- Checking student’s homework

-Preparing homework for students

- Having more opportunities to interact with student

- Practicing English grammar

Wednesday, 27 th

January 2021

3PM – 5.30PM

-Tutoring for students

- Teaching assistant for TOEIC class

- Calling the students absent for many consecutive sessions at the center

- Cleaning and setting up classroom

- Becoming more confident to talk to strangers

- Preparing the curriculum

- Helping foreign teachers preparethe lesson plans

- Discussing with foreign teachersabout increasing the effectiveness

of the center's teaching

- Speaking to foreigner more fluently

- Being more confident when talking to foreigners

- Having more knowledge about accounting

During the second week, I get used to the new assignment and get used to thework I learned last week I have had the opportunity to improve my communicationskills, informatics, translation, and assigned jobs more I started to be more agile butnot lack of caution in every task assigned I boldly stood in front of the crowdtalking about my own opinions This week I was tasked with checking students'homework, which requires high precision and acumen, along with which I haveimproved my mistakes in English communication

Week 3 (From February 1st to February 5 th , 2021)

DAY TASKS RESULTS

- Preparing homework for students

- Helping improve a website's ranking on the search engine page by SEO (Search Engine Optimization)

- Becoming more confident

to talk to strangers

- Improving my ability to persuade others

- Get knowledge of Search Engine Optimization (SEO)

- Organizing team building for students

- Cleaning and setting up classroom

- Improving my English grammar

- Increase the ability to organize activities through teambuilding

It seemed that the preparation would be very simple, but actually it is very difficult,

it takes meticulous attention to each stage to create a warm and happy New YearGala night The event was more successful and better than ever I feel very happythat my efforts have paid off

Week 4 (From February 22 rd to February 28 th , 2021)

DAY TASKS RESULTS

- Improving my ability topersuade others.

-Getting knowledge of Search Engine

- Practicing English grammar

- Having more chances tointeract with foreigners

In the fourth week, my tasks weren’t changed I got used to picking upstudents and stabilizing class to help teachers, writing contact books, tracking thelearning process of children, and supporting teachers in fixing students’ homework

There were many documents which need to prepare carefully and completely in thenext week During this week, I learned more skills as well as some ways to manageand organize classroom effectively When supporting teachers in managing andorganizing classroom activities, and sharing ideas with teachers to build betterclasses, I had more opportunity to talk directly with students and foreign teachers.

So I was more confident in communicating with the students and foreign teachers

Week 5 (From March 1 st to March 7 th , 2021)

DAY TASKS RESULTS

- Preparing lesson plan

- Checking and reading mailcarefully to prepare for the entrance exam in the center

(Dividing the student level and arranging the

appropriate course)

- Getting acquainted with many people in the center-Learning the process of making the entrance exam

- Teaching assistant for Group

4 class

- Grading student’s homework

- Knowing how to prepare a worksheet forstudent

- Remembering more student’s name

- Having English Name

Saturday, 6 th

March 2021

8.30AM – 11AM

- Editing listening files

- Searching useful information

- Learning well about photocopying and typing skills

- Finishing my assignments

- Having done my tasks successfully

This week, I felt more confident with my work than in previous weeks Theskills of translation, communication and persuasion were increasingly beingimproved Thanks to the members in the team who were ready to support and help

me I realized that knowing how to listen to and respect people is essential andimportant when we work in groups The useful knowledge I have learned here willhelp me improve in the future And I hope that we will have a good result

Week 6 (From March 8 th to March 14 th , 2021)

DAY TASKS RESULTS

- Teaching assistant for Group3class

- Printing and making books

- Knowing the layout

- Checking for grammatical errors in English documents on the computer

- Improving communication skill and persuasion skill

- Practicing English grammar

- Training a new intern

- Printing and making books

- Helping foreign teachers prepare the lesson

- Helping teachers check homework for students

- Practicing all the skills which I have been trained

Having more opportunities to interact with foreigners

This was the last week of my internship at Mr.Bien English center I wastaught and did many things during the week Especially, in this week, I have

opportunity to learn about getting the statistic data in the training department’scenter In addition, I was assigned to correct the writing test Those two tasks werereally interesting to me I was really excited about what I learned from theinternship It is absolutely useful for me Besides, I also did not forget to gatherinformation and documents related to my report And one of the final steps iscompleting the report and internship diary to send my instructor.

PART III: PERSONAL EXPERIENCE FROM INTERNSHIP

3.1 The analysis of the advantages and disadvantages

The internship period at Education and Training Limited Liability CompanyMr.Bien, is enough time for me to learn and absorb a lot of practical experience that

I have learned through theory at school Duy Tan University and here is anopportunity to practice those theories

Although the practice time is not long, it is enough for me to learn andaccumulate some experience, ready for my new step

Firstly, through the period of practice, I myself have the conditions to beacquainted and exposed to a new environment, not the school environment that Ihave had over the years, this is a new and completely new environment is strangenot only to me but also to many other students During this time, I have learned a lotfrom my serious working style, enthusiastic working attitude as well as the dynamicworking environment In addition, I also learned a lot of experience through thework I was assigned to and the situations that happened during working at CompanyMr.Bien

Secondly, in the actual process, I have conditions to be in practical contactwith my job and profession, have conditions to apply the knowledge I have learnedinto practice The knowledge from many years sitting in the school chair has beenput into practice to help me feel more confident when I graduated from school.Finally, after the internship at the center, I was able to confidently work andcommunicate better, improve my English speaking skills and gain more experience

in reception, typing, writing, printing documents,… The assigned tasks are aimed

at helping myself have the opportunity to experience the work of a professionalstaff, have the opportunity to learn and improve knowledge

Besides the advant ag es mentioned above, i also faced some difficulties My irst weakness was a little bit shy Sometimes I don't dare to ask because I'm afraid tointerrupt other's work Besides, sometimes, I do not understand what everybody offered or my translation skills are not good, so sometimes it is Wrong or not close

to the meaning of foreign teachers, so I need the help of the director and other staffsand I do not speak fluently It makes me feel nervous and unconfident on fist

working days

3.2 Experience gained after the internship

The six-week internship is really wonderful time I had opportunity to learnfrom writing advertisements, communicating with foreigners, students, and manyother tasks They brought new knowledge, useful things and precious experience tome

Firstly, the internship is the best way to improve my English skill throughcommunicating with foreigners I have learned a large number of new words abouttranslation I recognized that my English has improved so much through practice.Secondly, I got myself acquainted with the professional working style of thecenter , and it is very useful for future work

Thirdly, working as a tutors helps me more confident and patient I used to beangry easily; however, working in the service industry helps me to control myselfwell “Guest is God”

Finally, everything must always be exact, so I must be careful when doinganything