Giáo trình nghiệp vụ nhà hàng phần 2 nxb tổng hợp tp hcm

o English Breakfast hay Full English Breakfast An sang theo kieu Anh: Thanh phan chinh thuong la thit xong khoi, trung hoac khoai tay chien, nam, banh mi/banh mi nuong va xuc xich, thu

Truac het, thirc don phai dira vao nhu cau cua khach hang, sau

do no dugc thiet ke de dat dugc muc tieu kinh doanh cua nha hang,

CO the noi rang, thirc don dugc xem nhu la cong cu ban dau tien cua nha hang

MUC T I E U

Sau khi nghien cuu xong chuong nay, ban c6 the:

- Liet ke va mo ta dugc bay biia an khac nhau trong ngay

- Giai thich dugc nguon goc cua thuc don

- Xay dung dugc mot thuc don truyen thong kieu Phap

- Phat bieu dugc cac mon an va mon an kem theo

NOI DUNG

- Bua an

- Thiet ke thuc don theo bOa an

(Lmi y rang cac hinh dnh minh hoa su dung trong moi phdn cua chuong nay duoc thu thap tic nguon internet ma va chi mang tinh tham khdo)

6.1 G i o i thieu bu-a an

Ban can phai hieu ro cac loai va dac diem ciia nhung bua an, nhat la trong kinh doanh an uong, cung cap bua an dung doi tugng khach hang, dung thai diem "nhu cau ca the can an" nhu the nao la rat quan trgng

6.1.1 Mot so khai niem co" ban ve bua an:

155

- Meal (Bua an

thong thuang):

La mot truon

bi triroc

- Snack (Bira an

nhe hay bua an

qua loa):

Snack thuong

c6

quy mo nho, gi

a tr

i din

h duon

g cao N 6i chung , bu

a a

n vo

i

lucmg thuc an nho tai mo

Ban can phan biet giO

c uon

g nhie

u ho

n snack

- Picnic:

La biia an ngoai tro

c kh

u vu

- Banquet (Tiec):

La bua an Ian, thuon

khach

v

ai

nhieu mon

an

Cac bua an c6 the to chuc tai nha , nh

a hang , qua

6.1.2 Pha

n loa

i

bu-a bu-an :

Co nhieu

each phan loai bO

a an , pha

Theo cac nuoc phuang

- Bu

a a

n thon

g thuofng

- Ca

c bu

a a

n kliac

Bfra an thong

thirtrng: Go

m a

n sang , a

n trua , a

r tien

g A nh

i kh

u vu

c klia

c nhau , pha

nay de cap den ba kieu an sang: Continental, English va American breakfast

o Continental Breakfast (An sang theo kieu luc dia): Dira

vao truyen thong an sang thuoc viing Dia Trung Hai, don gian, Continental breakfast bao gom banh mi, cafe va nuoc trai cay Mot bua an sang theo kieu luc dia tieu bieu bao gom cafe va sua (thuong la Cappuccino hay cafe latte'^), hoac chocolate nong voi nhieu loai banh ngot nhu croissant (banh sung bo) hoac banh mi tron (brioche) an voi muc, kem hay chocolate, va thuong phuc vu voi nuac trai cay Ngoai ra Continental breakfast ciing bao gom ca thit nguoi cat lat, xuc xich Y hay thit giam bong va yogurt hay ngii coc O mot so nuac chau Au nhu Ha Lan va mot

so vung thuoc Scandinavi con c6 them trai cay, cheese vao thuc don banh mi, thinh thoang con them trung luoc

va xuc xich Y

o English Breakfast hay Full English Breakfast (An sang

theo kieu Anh): Thanh phan chinh thuong la thit xong

khoi, trung hoac khoai tay chien, nam, banh mi/banh mi nuong va xuc xich, thuong phuc vu vai tra, mot so khu

mot so loai banh khac

o American Breakfast (An sang kieu My): Bat nguon tu

English breakfast va c6 net dac trung la bira an sang voi cac mon ngot va cac mon c6 huomg vi nhe, hau het la cac mon nong, bao gom banh mi nuong cua Phap, pancake (banh kep) trung danh, chien omelets, trung luoc, thit xong khoi, xiic xich, khoai tay chien, banh quy, nuac trai cay

• Lunch hay Lucheon (An trua): Bua an vao khoang giua

trua, tu 11.00am tai 2.00pm

• Dinner (An toi): La bua an chinh trong ngay, luc truac

dinner thuong xay ra vao buoi chieu, cang ve sau, d cac nuoc phat trien nhu My, do sir thay doi tinh chat cong viec, thai gian an cang tre O My, dinner thuong vao khoang 7.00pm d^n 8.00pm Mot bua an toi thuong c6 sir ket hop giira nhieu

Xem chLPang 9

157

GI AO T RI NH N GH IE

P VU

c chir

a nau, ca

i dau) va

i ra

u cii, va/hoa

i hoa

c khoa

i tay

Bfra an khac: Go

m bii

a a

n san

g sam, bii

n giii

a chieu, bu

den 6.00am

hay tuy vao quy djnh

cua

khach san

• Elevense

s (Bica

an 11 gia sang):

Bao gom thuc uong (thuong

la tra) v

g nhie

u

mon man nhu brunch Elevense

e c

a ban, elevense

thay the bua an sang va bua

y l

e

hoac sau mot s

• Afternoo

n Te

a (Bim

an giua chieu/Bita tra

,

banh ngot, ban

, ca, ban

h ngo

t v

a sandwich Hig

h te

a

trong gia dinh thi da

n gia

n hon, ba

o gom: Sandwich, ban

h

quy, ban

h ngot, tra

6 th

e l

a

su kliac biet giii

a ca

c vung, gia

i ca

p x

a hoi, gia

Mot xa hoi da van hoa se mang lai nhieu nguy ca xung dot ve phong tuc tap quan va truyen thong dan toe, vi vay, that kho dua ra ket luan each cu xur nao la dung hay sai, va truong hop nao la khoi nguon ciia cae quy uac

Sau day la mot so phong tuc tap quan va truyen thong diSn hinh:

- Trong mot vai nen van hoa, thuc an dugc dung trong cac dia hay chen doc lap, trong khi c6 mot so nguofi chia se thuc an tir mot cai chung, mac du mot so nguoi c6 xu huong an theo tung cai dia doc lap, nhung cung c6 ngoai le V i du nhu nhung mon

an dugc che bien thanh tirng mieng nho diing de an bang tay, nhu banh quy hay mot so thuc an nhe dugc dong goi trong hop thiec hoac cac hop dung khac

- Van hoa khac nhau phong each am thuc cung khac nhau cho cung mot mon an Ci My, xuc xich thuong dugc an bSng dao va

ma hoac dugc don vao trong banh mi nggt, trong khi do a mot

so nuoc d chau A u , nguoi ta an xuc xich bang tay

- Doi vai mot so nen van hoa, mgi nguoi ngoi het roi moi bit dau an, hoac chu tiee khai eugc khach moi bat dau an, nhung mot so lai khong

- Doi vai mot so tin nguang, moi nguai cau nguyen hoac doc mot doan kinh truac cung nhu sau khi an, mot so tin nguang lai khong lam nhu vay, trong truong hgp nay, ban phai giu yen lang trong mot khoang thai gian ngan de nh&ng nguoi nay lam

le truac khi an

6.1.4 Quy trinh mot bira an nhieu mon:

O cac nuoc phuong Tay, mot biia an nhieu mon dugc ket hgp theo mot tieu chuan nhat dinh, chung tuang tac hai hoa vol nhau, tuy nhien, su bien doi phu thugc vao tung dia phuong va van hoa am thuc, su ket hgp giira cac mon an sau day dugc xem la pho bien: Bira an ciing c6 the bat dau vai mot mon nho an chai (goi la

amuse bouche hay amuse-gueule) truoc khi mon do nguoi khai vi (hors d'oeuvre) hay cac mon nguoi (cold food) hay mon dau tien

mang ra phue vu kem vai loai rugu vang thich hgp Amuse bouche

bouche chi c6 a cac nha hang cao cap

1) Bua an bat dau bang mon an dau tien (entree) - mot khau

phan an nho khong bao gom thit do, entree pho bien thuong

159

GIAO TRINH

p cua

, sou

p

thit ham C

l Y, the

o phon

g tu

c ta

p quan, ngud

i My, mo

n kha

i

vi (appertizer)

thuong thay cho entree, v

r mo

n ha

i san, mo

n c

a

hay cac mo

va quy mo ciia cac mo

a phuong

ciing c6 the l

la giiia mon chinh

va

mon

trang mieng, ca

sau

bua

an pho bien (Vi va

me, kh

o qu

a Ion, chi

Thuc don la mot phuon

g tie

n gia

o tiep, n

g vie

c ra

t qua

n trong

Cheese hoac Qua hach

Sff do 6.1 Quy trinh mot bita an nhieu mon theo kieu Au

6.2.1 Khai niem thyc dan:

Trong mot nha hang, mot thuc don la mot ta giay, hay mot quyen sach mong hoac mot vat hien thi cong k h a i dien dat danh muc cac mon an va/hoac thuc uong cho thuc khach lira chon

Thuc chat, thuc don la bang danh muc ghi lai theo trinh tu nhat dinh tat ca nhung mon an va/hoac thuc uong du dinh se phuc vu trong bua tiec, lien hoan, chieu dai, bua an c6 hay bua an thuong ngay ^

Moi dan toe deu c6 thuc don rieng, trinh t u sap xep va cac mon

an trong thuc don phan anh phan nao phong tuc tap quan ve an uong

va su doi dao phong phii ve lugng thuc pham, trinh do van minh va van hoa cua dan toe do

6.2.2 Nguon goc thuc don:

Tu menu c6 nguon goc tieng Phap, no bat nguon tir chii minutus (tieng Latin), tieng A n h nghia la something made small (vat nho),

161

GI AO T Ri NH N GH IE

P VU N

c mo

n an, thu

it la carte, tien

a the

o bang)

Cung vai s

-Menu hien dai xua

a han

g

tao dieu kien cho thuc khach

chon lira t

dugc nhin thay truac, sa

a an, men

chgn lira mo

Thuc don

CO ha

i chu

c nan

g chinh, chuye

hoac ngirdi c6 trdch

- D6i tuang khach

hang ma nha hang

muon phuc vu: Khac

h

hang muon

biet mo

n an, thu

c uon

g nh

u th

e nao, k

y thua

t ch

e

bien ra sao, gi

Neu phan chia theo ca sa hay iTnh vu

c hoa

t dong, thu

c da

n dug

c

chia ra lam cac loa

i sau:

' Thuc

dan theo khau phan kieu quandgi.'

m thu

c da

n c

6 dinh, thu

Can cu theo gia, thu

mon han che

(Table d'hote Menu)

mon khong

han

che (d

la carte Menu)

Thu-c da

n tro

n goi , cho

n mo

n ha

n che

- Thuc dan ket hop hai loai tren (a la carte and Table d'hote

combination Menu)

- Thirc dan tron goi - Khong chon mon (Set Menu)

I Table d'hote: La loai thirc dan tron goi cho mot bua an, c6 gia c6

dinh vai moi mon c6 hai hoac nhieu han hai sir lua chon Thong thuong loai thuc don nay bien doi theo su san c6 cua nguyen vat

Smoked Salmon Comets mtli Cream Cheese and Chive AcnntnDieil !>; lob trad ami Inca dill tMUr Filo Pastiy Prawn Pockets filled with Chinese Vegetables and iimd

Willi 1 Snta Clilli Siun SauWed Trio of Sausage with Hoi Chutney

Roast of the Day Chaigiilled Rib Eye Steak lopped wth

Miufvoofii Oniom wi Toitulo

Sauteed Uunlx Liver with Black Pudding

Hi^ipcd in Baroa and a ridi Balsamic Vinqpr Jus

Dame of Salmon ivith a Five Bean medley and Hoi-Sin Sauce Sauteed BroccoMiced Onion and Asparagus in a

l ^ o S«icc lossed wilh Pome Pasu and Pamxasan

Mtbtalmemcina xUhnidtaloiKif y> Kartaeeomftgied utiaaidrmlois

Deaertt

Dessert of the Day Homemade Pecan Nut Pie with Fresh Cream Steamed Ginger Sponge with Vanilla Custaid Homemade Chocolate and Whisky Mousse Farmhouse Cheese and Savoury Biscuits

GI AO T RI NH N GH IE

Beverage Service Skills -

VTCB: Hoi dong cap

chiing clti

du lich

Viet nam — Chivffng

Chicked in Lemongrass

* *

* *

Ice Cream

Or

Fresh Fruit

d'hote

1 A la carte:

La thirc don c6 gia rieng cho moi mon , thu

c khac

h c

6

the chon lira tuy

carte

va

khong giofi ha

n s

o lugng , nghT

minh

An

dung nghTa

theo kieu

Thuc don theo kieu

- Cau true dan

gian: Ba

o gom :

• Ca

c mo

n tran

g mieng

it

hop

vai

thuc don kieu table d'hote

thirc te nhu tron

g hin

h 6.2

Hlnh 6.2 Thuc dffn ket hffp table d'hote va a la carte

Cdu truephuc hap: Bao g o m :

• Cac m o n khai v i nong

• Cac m o n khai v i nguoi

• Cac m o n soup

• Cac m o n ca, so v a 6c

Jf

165

GI AO T RJ NH N GH IE

P VU

a ca

m v

a thi

t rung

• Ca

c mo

n tran

g mieng

Cdu true triiyen thong:

Bao gom:

• Com, ca

• Ha

i san: Go

m ca, tha

n mem, 6

c v

a s

o Phuc

t thi

i rung

• Tran

g mien

g v

a cheese

an uong cung

cap

gia tron goi ch

loai thu

c da

n nay

1 Se

t Men

u (Thuc

don tron goi): Mo

Vi du : Mo

-Cltuong 4, Trang 6):

Cold Starter: Melo

Hay mot Se

166

SET MENU 92USD/PAX FOR 2 PAXS UP H

Khai V| Song Ngu>

tiny fish

Sup B^o Ngir abaione soup - an exquisite mixture with egg drop and crab meat

Ngh§u Hip Ru'9'u Ch&t

clams steamed in wine

crab spring-rolls

T6m HCim Quay Bo* / Rang Toi fried lobster with garlic or butter

Cii Bdng Mii Den H i p GCrng

steamed black grouper with ginger

Lau Song Hai San fi^esh seafood^^d in hot pot

Tr^ng Mifng : Tr^i CSy &Tra dessert: fmlts & tea

Hinh 6.3 Thu'c dan tron got trong thirc te

Hay mot Set Menu mau a mot nha hang Viet nam nhir sau

(Trich tie Food and Beverage Service Skills - VTCB: Hoi dong cap chmig chi du licit Viet nam - Chirang 4, Trang 6):

Spring Rolls Crab Soup Sake steamed Seabass Grilled Pork served with Potatoes

Tea (Hot or Cold)

10 USD++/Person

Baifg 6.3 Thurc don tron goi

167

• "

IA

O TR JN

H NG HI EP V

Lap thuc dan khong

nhiJng can cu

t s

o

khac su dung thuc dan luan chuyen

theo dinh

g khac

h han

g kha

c nhau, thon

g thuang, thu

c khac

h

khong den thuang

xuyen neu cac c

mot tha

i gia

n dai Ca

c ca

c qua

n

an tu phuc vu trong cac trun

g ta

m thuan

g mai

Chu ky cua mot thu

i ch

i ph

i lu

u trii, nha

Vi du:

Thuc don xoay vong cua ca sa cung cap dich vu

am

thyc

cho nhan vien trong mot khac

Thuc dan hang ngay c6 the la table d'hote, a

la carte hay

set

menu, a cac c

hay set menu

n a

cac c

a

sa thuang

mai, a la carte menu thuong

dugc sir dung, v

W E E K M E A L MONDAY TUESDAY WEDNEiUAY THURSDAY FRIDAY S A T U R M Y S U N m Y

GROUND

B E E F

PEPreRONt (PIZZA)

PERCH, SHRIMP

nSH PORTIONS

COOKED BONELESS HAM

PATnES

PATITES

BREAKFAST STEAKS

BEEF HASH

SAUSAGE PAHIES

FISH POKnONS, SALAMI

LIVER GROUND BEEF

Bang 6.4 Thuc don xoay vbng trong /hire te

6.2.6 Mot so luu y khi lap thuc do^n cho cac bua an:

Tuy theo so l u g n g biJa an va iTnh v u c k i n h doanh am thirc ciia c a

sa ma thuc dan dugc chia ra theo bua an hoac c a sa c h i c6 chung mot thuc dan cho tSt ca cac b u a an M o t so c a sa c6 thofi gian nghi giua cac bOa an c h u k h o n g phiic v u lien tuc suot ngay, thong thuang, thuc d o n an trua v a an t o i chung v a i nhau, cac nha hang cao cap thuang c6 danh muc r u g u hoac thuc uong rieng v a i thuc an

T h u c doTi an sang {Breakfast Menu):

K h a u hieu cho mot thuc d o n an sang dien hinh la " d a n g i a n " ,

"nhanh'" va '"khong d i t " , neu thuc d a n an sang qua dat c6 the l a m khach hang b i " s 6 c " v a so sanh gia v a i cac bua an khac T h u a n g t h i

phuc v u an sang cho thuc khach trucjc k h i den n a i l a m viec nen \\o

GT AO T RI NH N GH IE

P VU

i da

c die

m nay , mo

t so thirc do

n ch

o an

sang n thiet n ca g mo m nhOn o go chi ba , va n che rdt ha

i ii:U

O a

m

Pancakes SDecialtv Sandwiche

53,75 o with tomat $3.05 Pancakes

54

.50 55.50 n with baiu $5.60 n with baco

n raisin )

te

170

Ngay nay, SIT giao thoa van hoa am thirc va nhu cau phong phu

cua con nguoi, bira an sang dugc nang len mot tam cao m a i : do la

an sang tu chon bao gom rat nhieu mon cho thuc khach chon lua Thirc don cho bira an sang kha tieu chuan, hau het cac nha hang cung cap cac loai trai cay, tra, cafe, nuoc trai cay, trung, ngii coc,

pancake, banh que {waffle) va cac loai thit nhu thit xong khoi, xuc xich, mot so vung con them vai dac san nhu bot yen mach (grits)

Vi du: M o t thirc don bua sang mau dang a la carte cua mot nha

hang nhu trong hinh 6.4

Thirc doTi an tru'a {Lunch Menu):

Tuong t u nhu bila an sang, da so thuc khach dung bua trua ciang voi vang v i thai gian nghi trira cho den cong viec buoi chieu cilng kha eo hep v i vay thirc don cho biia trua ciing phai de lam va phuc

vu nhanh Sandwich, soup va salad la cac mon quan trong trong cac thuc dan an trua cua cac nha hang

Thirc dan an trua thuang nhe ban bua an toi, da so thuc khach khong mu6n an no ne v i d l gay buon ngu trong suot buoi chieu k h i lam viec cong viec thiet ke cijng it t i m i nhu thuc don an toi, cac mon khai v i ciang don gian hon va so lugng ciing it hon so v a i thuc dan bija toi, thuc don biia trua thuong bao gom ca mon trang mieng Thuc don bija trua phai phong phu, nhieu thuc khach an trua tai nha hang vai Ian trong tuan v i ly do gan cho lam hoac tren duong den noi lam viec Ngoai thuc don chinh cac dac san hoac mon dac biet phat sinh trong ngay thuang dugc in them mot thuc don phu hoac mot to giay doc lap kep vao chung v a i thirc don chinh, hoac nha hang lap ra thuc don xoay vong

Vi du: M o t thirc don bira trua mau dang a la carte ciia nha hang

Bistro Chat Noir a New York (hinh 6.5)

T h u c dffn an toi {Dinner Menu):

Doi v a i nhieu nguoi, biia toi la bua an chinh, cac mon trong thuc don bua toi thuang c6 quy mo Ion hon va dugc trau chuot hon biJa sang va bfta trua Thuc khach thuang thuc biia toi trong phong each thu thai hon biia sang va biia trua v i kliong c6 ap luc ye thai gian

V i vay, thuc khach thuang tim den mot noi thich hgp de trai nghiem nghe thuat am thuc

Thuang thi thirc khach sSn sang tra nhieu tien hon cho bira toi so vai bija trua hg ciing yeu cau thuc don phong phu hon, phuc v u

Cling t6t hon, moi truong va thiet ke nha hang cung dugc hg dac biet

171

GIAO TRJNH NGHIEP

VU NHA

HANG

chii y Rug

u vang , cocktai

n l

a bu

a trua

hang

Bistro Chat No

ir a New

York (hinh 6.6)

Thirc dffn dac biet:

Co nhieu

• Thu

c da

n tran

g mieng

jd l*

Khong can qua cau ky hay b

a giu

a thu

c don , ma

c6 the thuong

thuc cac mon

an

trong yen tTnh Thu

i thi^

t k

e

kem theo hinh cac nhan vat boa

t hinh , khun

g long , khin

h

i.irfq k

hi cau

va

i ton

g ma

u sang , thie

c

• Do

o cha

i tim duong

d i.

c tu

a

trang tri hoa

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C H I L D R E N ' S M E N U

HADDOCK FISH BITES & CHIPS with Peas / Beans / or Curry Sauce

£3.50 TWO SMALL SAUSAGES & CHIPS with Peas/Beans/or Curry Sauce £3.50

All served with bread & butter a soft driiik and Ice aeain

ALL OUR DISHES ARE FRESHLY COOKED TO ORDER

WE ACCEPT ALL MAJOR CREDfT & DEBfT CARD

© T h y c doTi danh cho nguffi Iffn tuoi:

Thuang dugc thiet ke rieng biet, mot so nguai Ion tuoi rat de " d i ung v a i gia cao" v i ho c6 thu nhap thap hoac c6 dinh, khau phan ciing nen it han, gia ciing nen thap han binh thuang

175

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H NG HI EP

thirc

don

Nhan vien phuc vu phai c

DIET MENU

All Steame

d &

Sen/ed without Salt , Sugar ,

Com Starch & Oi

l Lo

w Fat

Steamed Mixed Vegetables

n w

Mixed Vegetirfjies

Cheesecake 2.25

Banana Split (Ic

e Cream ) 4.0

0 (L)1.5

0

Fortune Cookies 0.50

Fried Noodle 0-5°

Soft^^rink (Bottle) 1.5

0 (Call ) 0.7

5

Ice Tea (S)1.00

(g i.

^s

Hinh 6.8.

Thuc dim cho ngirai

l&n tuoi trong thuc

trong thuc dan voi ca

c mo

n an ne

truac'^ (nhimg khong nhat thiet phai nhu vay), mot so khach muon thuong thuc mot thuc uong truac bua an

Quy mo danh muc thuc uong tuy vao boat dong cua ca sa, thiet

ke phai de doc, bao gom ca nhan hieu va gia Ngay nay, thirc don thuc uong bao gom tat ca cac loai thuc uong khong con, it con va c6 con, muc dich tao sir thuan tien phuc vu khach

Vi du: M o t danh muc thuc uong dugc thiet ke nhu trong hinh

6.9

© Thu-c doTi trang mieng:

Vao cuoi bua an, thuc idiach khong the nao nha cac mon trang mieng ma ho da xem truac do trong thuc dan chinh, mot so nha

hang CO thirc don trang mieng rieng va nguai phuc v u c6 nhiem v u

nhac nha ho vao cuoi bua an

Mot so thuan Igi cua thirc don trang mieng rieng:

• Nhieu mon trang mieng han

• Nhieu khong gian de dien dat

• Co the danh mot phan thuc don cho cac mon trang mieng dac bift

• Neu gia thay doi, ban khong can phai in lai thuc don m a i Quy mo cac mon trang mieng tuy thuoc vao boat dong cua ca sa, mot so nha hang gia dinh chi cung cap banh ngot, kem va trai cay, cac nha hang phuc v u thuc an nhanh cGng chi cung cap cac mon trang mieng don gian nhu kem, banh nuong va banh quy, trong khi

do cac nha hang sang trong lai cung cap ca rucm trang mieng, ruou manh va rugu mui trong thuc don trang mieng

Vi du: M o t thuc don cac mon trang mieng dugc liet ke don gian

nhu trong bang 6.5

© Phuc vu tai phong:

Thong thuong, hau bet cac thuc don phuc v u tai phong 24/24 rat han che, no cung cap cac mon an, thuc uong giong nhu thuc don a nha hang hoac han c h i ban, hoac c6 them vai mon dac biet phuc v u tai phong

Trong thyc tfe, thtpcyng thi trang thyc dan mon an du'Q'c trinh cho khach truac

177

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with Earl Grey sorbet

strawberry and cream roulade £4.95

with strawberry coulis

banoffee pie £4.95

with chocolate sauce

dark chocolate torte £4.95

with homemade minted vanilla ice cream

homemade ice creams £4.95

served in a brandy snap basket

choose from: - blackcurrant

- strawberry

- mango

- passion fruit

Norfolk cheese selection £5.95

4 local cheeses, handmade by.Mrs Temple near

Wells-next-the-Sea, and at F.erndale Farm near Cromer,

Served with a selection of biscuits

For residents on a "Dinner Bed & Brealifast" tariff

your rate includes any of the above

Dessert Wine

Concha y Toro Late Harvest Sauvignon Blanc (7) (375ml.) £12.95

Coffee / Tea

Fresh Ground Coffee £1.95

Pot of Tea for one £2.75

Speciality Teas (Earl Grey / Peppermint / Fruit Teas) £2.95

Cappuccino £2.25 Latte £2.50 Espresso £1.60 Liqueur Coffee £5.95

Liqueurs etc

Malt Whisky / Remy Martin/Courvoisier V.S.O.P (35ml.) £3.25

Hennessey X.O Cognac (35ml.) £7.95

Other Spirits and Liqueurs (35ml.) £2.95

Port: Small (50ml.) £2.50

Bang 6.5 Mot thuc dan trdng mieng trong thuc ti

179

Ao

T RJ NH N GH IE

P VU

khach vao mot tha

vu tai phong trong

thuc te

(180

Breakfast served in your Stateroom from 7:00 am to 10:00 am

ContinPntaj

Cereal:

Granola, Special K, or Raisin Bran

Served vi/ith Milk, Skim Milk, Fruit Plate

Assorted yogurts:

Plain, Raspberry, Strawberry, Blueberry, Peach

Lovi/-fat plain, Lowz-fat strawberry Low-fat peach

Three egg omelet:

Plain, Ham, Cheese

Egg Beaters omelet:

Plain, Ham, Cheese

Served with hash browns

Assorted breads, Danish and breakfast pastries

Country Breakfast

Scrambled Eggs or Scrambled Egg Beaters

Served with hash browns,

country-style beans and a baked tomato

Bacon or Sausage

Assorted breads, Danish and breakfast pastries

Juices and Beverages

Orange, Grapefruit, Apple, Tomato

freshly Brewed Coffee, Decaffeinated Coffee

Tea, Herb Tea, Milk, Skim Milk, Hot Chocolate

_Qindi0iejits

Biackberty Jam, Strawterry Jam, Apple Cinnamon Jelly

Concord Grape Jeliv Orange Marmalade

Hofliiv Butler, ^/Istgarine

Gratuity not inducted

Hinh 6.11 Mgt thvc dm phuc vu taiphdng trong thu-c te

GIAQ TRINH

NGHIEP VU NHA HAN

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nhu thirc don phuc vu tai phong, ca

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TEL :263-8398

dcm kit hop phuc

vu tai cho va

Thuc don cho cac buo

g a dang

table d'hote

(cho

khach lira cho

n kh

i da

t tiec) hoa

hoac theo yeu cau ciia khach hang, cac thirc don thuang ti mi: Cac mon khai vi, soup hay salad, rugu vang, cac mon trang mieng doc dao, cac mon an chinh vai cac mon an kem theo Mot so khach hang yeu cau thirc dan dac biet vi ly do ton giao, sure khoe hay cac ly do khac

GRACIE'S HEARTY FOODS & SPIRITS

Box 643 Broadway, Rocky Point, New York 11778

(631) 821-2079

TON! MARIE AND KEITH'S WEDDING

Saturday September 27, 2003 at 4PM Shoreham Country Club Shoreham, New Vork

COCKTAIL HOUR

4:30 to 6 PM

PASSING HORS D'OUVRES Crabmeat Cakes Fried Calamari Baked Clams Clams Casinu Stuffed Mushrooms Shrimp and Scallops Wrapped with Bacon Chicken Satay Endive with Gorgonzola Bnjschetta Filet Mignon with Bdamaise Sauce

Fruit Platters Cheese Platters Baked Brie Croudite

PASTA STATION Penne Ala Vodka Kiletto Pomadoro Creamy Pesto Tortellini

Eggplant RoUatini Cannelloni

Chateau Briand wth Bourguignon Sauce Chicken Florentine

DESSERT Marble Cake with Pistachio Mousse with WTiipped Cream Icing

Topped with Shaved White Chocolate

Coffee Bar

Hinh 6.13 Mot t/iirc do7t tiec cit&i theo kieuAu

183

Gl AO T RJ NH N GH IE

P VU

g mo

n an

g Quoc Nhat

,

cac nuo

c Trun

g Dong, Ha

t Nam

, c

a c

nuoc vung Scandinavia

e tron

g thir

c dom, con

thong hoac thay doi d

hang khac nhau

u y rang cac mu

c chu

a

dinh gia va dugc liet k

e a dang dan gian:

Chicken Yakitori

Chicken pieces marinate

d an

d serve

d o

n a volcanic

rock

with

steamed rice and soy, miri

n an

d ginge

r sauce

Kinome Ytiki

Sake marinated

ginger an

d shredde

d salte

d cucumber

Kobe Beef

Thin slices o

e roc

k

ready to

be grille

d t

o you

r perfection

Teriyaki Selection

Mixed Skewers o

f beef, chicke

Chawan Mushi

Steamed Egg Custard

flavored with crab and shitake

mushrooms

served with prawn

Grilled Tofu Salad

184

Pieces of tofu, glazed with miso paste, and ready to be grilled on a hot rock accompanied by namasu (radish and cabbage salad with kimizu dressing) and sunomono (vinegared cucumber)

Tokyo Tataki

Thick slices of salmon, kingfish and bonito to be individually grilled

at the table served with hijiki nituke (seaweed and vegetable saute) and traditional dipping sauces

6.2.7 Thiet ke thuc dffn:

Loi hanh van cua mot thyc ddi:

Nhu mot dang quang cao, loi hanh van in trong thuc don phai chuyen tai dugc muc do tuyet hao cua cac mon an va thuc uong tai thirc khach, thuong xuyen nhan manh qua trinh chuan bj thuc an, luu y den cac thanh phan la va dep, them tieng Phap hoac cac dien dat ngoai ngu nham lam song dong va trong cac mon an, thuc uong vira hien dai vira doc dao Loi hanh van trong thuc don nham gay an tugng vai thuc khach rang cac mon nay dugc lam vai nhung ky nang dac biet nhu the, cho du vai trang thiet bi va cac nguyen vat lieu san c6 nhung khach khong the nao lam dugc cac mon tuang tu nhu vay tai nha

Loi hanh van va sap xep phai de hieu hop ly ro rang va sue tich, noi dung cua thuc dan phai phan anh dugc phong each cua nha hang, mau sac phai hai hoa voi thiet ke nha hang doi khi, mot thuc dan an tugng c6 the lam khach xem lau hon, va di nhien la se lira chgn nhieu mon han

Hoach djnh thyc den cho cac bua an:

Hoach djnh thuc dan yeu cau mot kien thuc toan dien ve boat dong kinh doanh am thuc Tuy nhien, cong viec hoach dinh hien nay dua vao cau true c6 san vai mot vai sua doi cho phu hgp vai tinh chat kinh doanh cua co so chu kliong bat dau tu mot dong hon don chua dugc sap xep (vi du nhu bua an, nguyen vat lieu, mon an, loai thuc dan )

Doi vai cac nha hoach dinh thuc dan, tim va chgn cac mon mai

de them vao thuc don la mot bai toan kho, ket qua c6 bao nhieu mon dugc dua vao thuc dan thi tuy thugc vao ca so kinh doanh va cac nha hoach dinh thuc dan

Can phai biet ro khach hang va ITnh vuc kinh doanh cua ca sa truac khi hoach dinh thuc dan:

185

Gi AO

T RI NH N GH IE

P VU

f s

o "

kinh doanh

am thirc: Loa

5 sao C

o 5 yeu

to

anh

huong true tiep den loai thir

Trang

thiet bi

- Nha

n sir j

- Nga

n sach

y

nghe thuat ch

e bie

n (cuisine) s

o va

i thirc dan

kieu gia dinh

hay

chuoi nh

a hang

Trang thiet bi : Ngua

g thie

t b

i tron

g b8p V

va mon khai

Nhan su: S

the them vao mon ma nhan vien bep khong

Tieu chuan

chat lu-ffng : Ta

Ngan sach: Ch

dinh truac

Nhan biet khac

h hang : L

i m

a h

g muo

n an uong, si

a hg

chung bang each phong van, doc cac nghien cuu, dieu tra, cac phieu danh gia, nghien cuu san luoTig va cac dij lieu ban

So do 6.2 Hoach dinh thwc darn

Giai thick them tu sa do:

- Cac quy tac tin ngu-ffng: Neu thieu sir hieu biet c6 the gay

hieu lam hoac tham chi xuc pham khach hang V i du nhu an kieng cho nguoi theo dao Hoi va Hindu

- An chay: Ban phai biet mon an, thuc uong nao phu hop cho

nhung thuc khach an chay

187

GI AO T Ri NH N GH IE

P VU

c do

n ch

o biJ

a sang, giir

a trua

, trua

tra chieu, a

n giu

a chie

u v

a toi, a

n toi, a

n khuya, a

- Gi

a ca : Gi

- S

o IiroTi

g mo

n an : Bie

c than

h pha

n c

a ban, mu

i vi, ma

u sic,

kk

cau va nuac xot cu

c don

Nha hang thuang

phuc vu nhieu doi tuon

Chon cac mon:

- A ^ ?

L™»«.Tha

m kha

o ta

i lieu : Ca

n kha

i v

i, salad, mo

n a

n chinh ca

i tay ga

o v

a mi), ra

u cii, tran

- Thuc don cu:

Tham khao

thuc don

phu hap va siJa chu

La nguon

tuyet va

i va

i ca

c y tuong

mai

ve thiet k

e thu

c don

- Sach day ndu

an cho thi truang

dia phuong:

Sach day

nau

an

cho nguai tie

mai ch

o ca

c

mon an tir eac

h s

o ca

o hon

- Tie internet: S

188

Sau khi lira chon cac khoan muc trong thuc dan thi tien hanh tham khao, nghien ciiii dieu tra trong co so kinh doanh ciia minh va ben ngoai, sau do chon loc ra dugc mot danh sach han che cac khoan muc ve mon an va thuc uong ma "khach c6 the hai long", ua thich hay ban chay nhat, tien hanh phan tich tiep cac muc sau de loai tiep ra cac mon an va thuc uong khong phii hop:

- Gia

- Khong tuong thich vai hoat dong cua ca so hay chu de

cua nha hang

- Khong CO hoac khong du trang thiet bi de thuc hien

Khong dii khong gian bep

- Nhan su hoac ky nang nhan vien khong dap ung dugc

- Nguyen vat lieu khong san c6

- Khong dat dugc tieu chuan cua co so

- Cac van de ve ve sinh tiem tang

Sau khi danh gia cuoi cung, cac khoan muc dugc lira chgn se dugc dua vao thuc don

Entrees (mon chinh): Thuong dugc thuc khach xem xet va lua

chpn dau tien Ban phai chon loai mon chinh nao cho thuc khach: thit bo, thit heo ca, salad

Khi hoach dinh ban se gap mot so van de ve to chuc thuc hien nhu: dat mua va nhan nguyeii vat lieu, luu giu va bao quan, chuan bi, che bien va to chuc phuc vu, cac trang thiet bi va ky nang can thiet, cac van de ve san lugng va dich vu Neu it mon chinh, ban se it gap rac roi hon neu cac mon chinh dugc che bien cung mot phuong phap, dich vu se bi tre vi phai tu4n tu thirc hien tung cai mot hau nhu trong mot so nha hang dac san hay chu de thuong thi co it mon chinh hon

Appetizers/Soup (Mon khai vi/soup): Cac mon khai v i bao

gom cheese, trai cay, hai san nhu cocktail tom banh khoai tay (nachos) canh ga (buffalo wings), banh mi bruschetta'^ va cac mon chien an vai nuofc xot hoac nhiing Muc dich ciia mon khai

vi la kich thich kliau vi truoc khi an mon chinh nen quy mo thuong nho, co vi cay hay chua O cac nha hang ban thuc an nhanh thuong thi khong co mon khai vi, trong cac nha hang sang trong thuong danh rieng mot trang cho mon khai vi vao bua toi

Banh mi nu-ang kieu Y, xat tren mat vai toi, dau olive, muoi, tieu nuang

189

GT AO T RJ NH N GH IE

P VU

y va

o boa

t

dong cua ca

each rieng eua nh

a hang

Starch itemsA^egetables (Ca

phu ciia ca

Salads (Ra

u tron) : Kh

i hoac

h din

h thu

c dan, ba

n pha

i quye

t

dinh mon salad la mon phu hay la mon chinh, ca

g kh

i d

o

mon salad

cai bap, sala

d khoa

i tay, sala

d tra

i cay, cottag

Desserts (Tran

g mieng) : Ca

minh Ngoa

i ra, mo

a mo

t s

o nh

a hang

Beverages

(Thii-c uong) : Ca

So lugng, chun

g loai, nha

, co

n d cac nh

a han

g do

c lap, ba

h an

h cu

a

nha hang, gi

a ca, khon

c do

n s

e

dugc xem xet the

m b

a khi

a canh: tuon

Tuvng quan

giira mua va ban (Business Balance)

: Bil

u

hien qua moi lie

r ph

o bie

n ciia cac khoa

190

van de ve tai chinh va tiep thi trong ca sa thuomg mai va phi thuomg mai

Tinh tham my (Aesthetic Balance): Lien quan den mau s4c,

ket cau, mui vj cua mon an, su dung hai hay ba mau sac khi

mieu ta mot mon an thi tot hon la chi su dung mot

Ket cau ciing nen bien doi nham tranh su nham chan, chang han nhu mot mon chinh cung thi mon phu phai mem, mon chinh mem thi mon phu phai gion hoac cung

Ban phai phai biet ket hap cac huong vi giiia cac thanh phan nguyen vat lieu hoac cac mon an vai nhau nham tao ra

su hai hoa va can bang khi thuc khach thuang thuc mon an Mot bija an vai buofi, thit heo chua ngot, banh cherry"" thi

CO qua nhieu ngot va chua cho thuc khach

Can bang dinh du-ffng (Nutrition Balance): Trong lich su

am thuc, can bang dinh duong dugc chu trong nhieu trong cac ca sa phi thuang mai Ngay nay, thuc dan theo cac che

do dinh duong duac cac nha quan ly trong cac ca sa thuang mai quan tam nhieu han, phuc vu cac doi tugng an kieng hay

CO van de ve sue khoe

Thiet ke thurc dan:

Sau khi ban da lya chon tat ca cac khoan muc can thiet thi tien hanh thiet ke thuc dan, muc dich cua viec thiet ke thuc dan la tao sir

to mo thu vi va khuyen khich thuc khach goi mon cang nhieu cang tot

Mot thuc dan c6 thiet ke dep bao ham chu de tong quat cua nha

hang, CO sir pha tron mau sac ciia noi that, va c6 klia nang giao tiep

tot vai khach

Cong viec thiet ke thuc dan a cac chuoi nha hang hay nhugng quyen do ban lanh dao a try sa chinh quyet dinh, a cac nha hang doc lap do chinh quan ly nha hang do quyet dinh Ban c6 the tim su giup

da bang each tham van hoac thue cac nha thiet ke chuyen nghiep ben ngoai thuc hien vai yeu cau va giam sat tu ban

Khi thiet ke thuc don, ban phai luu y hai van de sau:

- Kieu va dien mao ciia thuc dan

- Noi dung

^° Hay con goi la Black Forest Cake: Mot loai banh kem an trang mieng cua nguoi Due

191

GT AO T RI NH N GH IE

P VU

n (Copy) :

Ban

CO

the ty lam hay thue nguai vie

tuy thuoc

vao tinh chat hoa

t don

g kin

h

doanh cua ca

- M6

ta bua

an cho tre em:

Nham muc dich giai tri

- Bua

an trua:

Ngan gon va

di than

g va

o va

n de

- Bua

an toi:

Co the chi tie

cac mo

n phon

g ph

u han, than

n ha

n d

e doc

Cong viec mo ta thuc don dugc chia lam

Tieu

de (Headings) :

Bao gom cac tie

u d

e chin

h nhu: Appetizer

c tie

u d

e ph

u nhu: Stea

Ban phai ca

Neu sir dun

g ngoa

i ngir (vi d

i vang), ba

hieu dugc va

giup

nha

hang ban dugc mon

an, than

h pha

n chinh, than

a my, qu

a nhie

u ca

i nhat, t

boi roi, m

o t

a pha

i nga

n ggn, chin

i d

u

nhu "steamed

asparagus" nghT

a l

a man

g hap, kli

192

Ban khong the ban qua so lugng du t r u (oversell), v i dieu nay se lam thuc khach that vong, va ban c6 the vuong vao mot so van de ve luat phap o mot so nuoc, mon an giira mo ta trong thirc donn va thirc

te khi phuc vu phai tuong quan vai nhau:

- Dang cap: M o t vai mon an dugc phan hang theo kich thuac

v a i tieu chuan chat lugng chinh thuc, trong thuc don noi la jumbo shrimp (tom hum), ban phai phuc v u Jumbo shrimp, ban khong the thay the cai Ian han hay cai khac di cho du sir khac biet c6 nho den the nao di chang nija

- Turn song: Trong thuc dan noi "tuai song" thi phai la tuai

song that su khong phai la loai t r u dong hay dong hop

- Ngudn gdc: Nguon goc phai chinh xac, v i du nhu cheese t u

Thuy sT khong the noi la cheese t u New Zealand

- Ky thiigt che bien: Cac thuc an phuc v u cho thuc khach an

kieng hay c6 cac van de ve sue khoe, thuc an dugc "nuang" thi kliong the noi dugc "'chien'"

Dien giai cac thong tin bo sung (Supplemental Merchandising Copy):

Cac thong tin bo sung bao gom dia chi, so dien thoai ngay va gia m a cua cac bua an, dat truac va cac dieu klioan thanh toan cac thong tin nay c6 the dien dat bang nhieu each: noi ve lich su nha hang, cam ket cua nha hang ve chat lugng dich v u , tham chi c6 the

su dung tha de ca nggi nha hang Rat nhieu ca sa c6 qua trinh lich

su, phuc v u , net dac sac rieng, v i t r i va ho da lam nen mot cau chuyen thu v i nham nang cao hinh anh cua minh so v a i cac doi thii canh tranh

Ban nen xem xet khong gian trong thirc dan truac khi mo ta cac thong tin bo sung neu tren

Trinh bay (Layout):

K h i cong viec mo ta hoan tat tiep theo la lap mot ban thao thuc dan, cong viec chinh la liet ke cac khoan muc trong thuc don theo mot trinh t u dung d4n Dat cac ten va mo ta theo trang, chon dinh dang thirc don, chon giao dien va chat lieu lam thuc dan, ket hop hinh minh hoa vao trong thuc dan

Trinh tu- mot bua an (Sequence):

Mot bua an bao gom phan bat dau, phan giua va phan ket thuc N^u cac mon khai v i va trang mieng dugc dat chung thuc dan chinh thi trinh t u se la: mon khai v i va soup - ke tiep la mon chinh - sau

193

O TRJN

H N GH IE

c mo

n ph

u nh

u salad , sandwich

c khach : da

i thie

t k

e s

h dang , v

a ca

194