TIẾNG ANH CƠ BẢN (Dành cho học viên cao học) ĐH NGÂN HÀNG TP. HỒ CHÍ MINH

Task 2: Choose the correct word to fill in the blank in each sentence.. Task 3: Choose the correct word to fill in the blank in each sentence.. Task 5: Choose the correct word to fill in

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BANKING UNIVERSITY OF HO CHI MINH CITY

FACULTY OF FOREIGN LANGUAGES

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TIẾNG ANH

(Dành cho học viên cao học)

COMPILED AND ADAPTED BY NGUYEN QUANG NHAT NGO THI HANH QUYEN PHAN LE VINH THONG NGUYEN HOAN VU

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TABLE OF CONTENTS

I TIPS TO DO THE “VOCABULARY” SECTION 5

II VOCABULARY PRACTICE 6

III REFERENCE WORDS BASED ON LEVEL A2 + B2 WORD LIST (CEFR) 35

CHAPTER 2: GRAMMAR 50 SECTION 1: REVISION OF MAJOR TENSES 51 I Present time 51

II Future time 53

III Past time 55

IV Present perfect and Present perfect continuous 58

V Mixed tenses 60

VI Adverbs of time for the major tenses 61

SECTION 2: VERB FORMS 64 I Infinitive 64

1 To –infinitive 64

2 Verb + infinitive (without to) 64

II Gerunds (V-ing) 65

III Gerund or infinitive 66

IV Practice 67

SECTION 3: AUXILIARIES AND MODALS 70 I Must vs Have to 70

II Mustn’t vs don’t have to 70

III Should – Ought to – Had better 70

IV Could 70

V Can 70

VI Must vs can’t 70

VII May vs might 71

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VIII Shall 71

IX Will 71

X Be able to vs can 71

XI Practice 71

SECTION 4: ARTICLES 75 I Articles “a/an” 75

II Article “the” 75

III Practice 77

SECTION 5: ACTIVE AND PASSIVE VOICE 79 I What is Voice? 79

II Types of Voice 79

III Rules of Conversion from Active to Passive Voice 79

IV Passive Voice for all tenses 80

V Tips on using Voices in special cases 83

VI Practice 84

SECTION 6: WORD FORMATION 87 I Verb 87

II Noun 87

III Adjective 88

IV Adverb 88

V Practice 89

SECTION 7: PREPOSITIONS 92 I Preposition of Time 92

II Verb + preposition 93

III Practice 94

SECTION 8: TAG QUESTIONS 97 I Definition 97

II Sentence Patterns 97

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III Rules for Tag Questions 98

IV Practice 99

SECTION 9: ADVERBIAL CLAUSES 102 I Conjunctions 102

1 Coordinating Conjunctions……… 102

2 Correlative Conjunctions……… 102

3 Subordinating Conjunctions……… 103

II Conditional sentences 106

III Relative clauses 109

IV Adverbial clause of comparison 112

V So/Such/Enough/Too 118

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CHAPTER 1: VOCABULARY

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I. TIPS TO DO THE “VOCABULARY” SECTION

a Tip 1: Identify the word form of the missing word

Identify which word form (adjective, adverb, noun or verb) of the missing word is Then determine the word forms of the options/ alternatives

Some common rules:

• After a preposition is a noun

• Before a noun is an adjective

• Before an adjective is an adverb

• Between to be and Ving / Ved is the adverb

E.g.: Ms Kim asked that the marketing _ e-mailed the final draft to her before 5 p.m (team, respect, responsible, careful)

The missing word is a noun→ “team” is the answer in this sentence

One way to identify the word form of a word is by looking at its suffix (see more in Chapter 10)

E.g.:

 A noun is normalled ended with “-ment, -tion, -ity, -sion”

 An adjective is normalled ended with “-ful, -less, -ous, -tive, -sive”

 A word ending with “-ing hoặc –ed” can be either an adjective or a verb

b Tip 2: Learn some common terminology, collocations, idioms, and phrasal verbs of different topics

Learners should learn some common terminology, collocations, idioms, and phrasal verbs in certain topics such as business, education, environment, etc

E.g.:

 fill out = điền vào (đơn), apply for = nộp đơn, free of charge = miễn phí

 take responsibility for something = be responsible for something = chịu trách nhiệm cho việc gì đó

c Tip 3: Equip yourselves with a good amount of vocabulary

You can learn the necessary vocabulary list for levels A2 and B1 according to the European reference framework (CEFR) via online sources Some essential words are also provided in section 5 of this document

d Tip 4: Manage your time effectively

Do not spend more than 30 seconds on a question because you need more time to do other parts If you cannot make a decision after 1 minute, put it aside and do it later

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II. VOCABULARY PRACTICE

Task 1: Choose the correct word to fill in the blank in each sentence.

1 Many people money into business because they want to make a huge profit

2 He sold his shares and earned a of 100 000 000 VND

3 The dollar, yuan and yen are called _

4 It seemed that the bank was extra services to the customers

5 Jim has just gone to the nearest ATM and some money to buy a new TV

6 My mother is retired and she gets a(n) from the government every month

7 Two key principles of the economy are supply and

8 The Vietcombank us 1,100 VND for online banking transactions last year

9 The of the US dollars has fallen recently due to the trade war

10 Linda loves doing such as helping poor people and homeless children

1 Many companies hire consultants to give _ on special projects

2 Yesterday Peter got a for driving when the light was red

3 Everyone in the team needs to responsibility for this mistake

4 You need to your PIN each time you use the ATM card

5 Our bank a refund of all the money customers deposit Do not worry!

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6 Did you know that the Coca-Cola Company was more than 100 years ago?

7 We are pleased to offer a free 15 day of our product

8 Mr Pike's passport _ last month, so he will have to get a new one

9 His answer was so confusing that the teacher could hardly make any _ of it at all

10 When the company had to close because of economic difficulties, he became _

1 After retiring, my aunt spent half of her _ on an expensive holiday

2 This resort is absolutely wonderful and I’d _ it to anyone

3 Smoking is _ in many companies and public places in our country

4 We had to walk since we couldn’t _ to take a taxi, and there is no bus stop near here

5 He did everything he could to make her _ such as shouting, whistling, or waving his arms-but they were not effective

6 My _ is collecting coins from all over the world

7 A lot of people left school at 16 and they now _ leaving so early

8 Mary was _ with friends at school because she always made them laugh and helped them when they needed

9 The new boss _ his employees to work overtime to finish their project without paying any extra money

10 Her parents were _ that she could be hired to work for such a big company

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1 We can’t help laughing because there are some excellent _ in this magazine

2 Finally, it was decided that our companies would _ with a foreign company

3 After telling Lan that she would be dismissed, her colleague _ silent for a moment

4 The manager is pleased with the _ in his employee’s performance

5 His flat was _ into while he was away and his computer, television and video were stolen

6 When she was a child, she wished to be an accountant but she changed her _ later on

7 The _ of the new secretary is so quiet that we can hardly hear what she says

8 Up to 2018, the total _ of Vietnam is more than 90 million people

9 The CFO would like to celebrate his wedding _ at a 5-star hotel next Sunday

10 On the Tet holiday, he often goes back to his _ for family reunion

1 There’s been a great deal of lately against building a nuclear station in this area

2 Employees hope that their salary will with the cost of living

3 The President was invited to make a about startups in the hall of the university yesterday

4 Finally, that new salesman has succeed in me to buy the new Mercedes

A resulting B persuading C whispering D playing

5 Our school a system of monthly tests instead of the annual exam

6 Mr Lam usually organizes many trips for teachers during the summer holidays He is a travel

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7 The women’s liberation has given the woman more opportunities to get an education

8 There is so much smoke in the air that it is to live in many of the world's cities

9 My brother is old enough to his own living He is moving out next month

10 He _ his alarm at 6:00 because he wanted to get up early on the next day

1 Remember to _ off your lights when you go out of the room

2 Drinking some milk and listening to classical music may make us feel _

3 Coffee and alcohol _ some chemicals which are bad for our health

4 Sorry, he is taking a _ in the bathroom now, so he cannot answer your phone

5 He woke up at night and he heard a noise He was so _ that he could not move

6 The night before her birthday, Amanda was very _ and she could not sleep

7 The _ of the telegraph gave birth to telecommunication industry

8 This morning I overslept and _ my bus to school

9 Doing _ is a popular hobby and healthy exercise nowadays in many western countries

10 Be careful! The boss is not in a good _ today

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1 Ania has got the highest mark in this round and become the world _ gymnast

2 Many fashion models have a very strict _so that their body could stay slim

3 Do you know whether this kind of snake is _ or not?

4 Nowadays, many supermarkets want you to pay money in _if you buy a large number of things

A engagement B department C invitation D advance

5 In business, it is normal when people _ cards at the beginning of the conversation

6 Michael is the _in our restaurant and he is responsible for all cooking here

7 Jane is an efficient and enthusiastic employee I think she will be _“The best employee of the year”

8 It is said that higher learning is a good _ for the future

A investment B creation C satisfaction D construction

9 The professor has just _ her latest findings about facial expressions in her new book

10 After forty years in business, I think it is time for me to give up the work and start to _ life

1 Next week, Phuong is having a vacation in France It’s his first trip , so he’s so excited

2 With the help of the ladder, the neighbors were able to _ the children from the fire

3 We need to work much harder to _ with other companies

4 The first was awarded to the best singer in the competition

5 Several skin diseases can be prevented by good hygiene

6 On his first journey to France, Joe was impressed by the _ Eiffel Tower

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7 At the late afternoon, the couple arrived at the Thanh Nien Road to enjoy the _ on West Lake

8 My children would really like to visit the theme _ such as Suoi Tien or Dam Sen but I don’t have time to take them there

9 Although Vietnam is a _ country, the north has a colder climate than other parts of the country

10 Peter cannot sleep well recently because he has a repeated _ of failing in the next English exam

1 After two years playing as an amateur, he decided to become a _ pianist

2 A classroom _ might help the students come up with a lot of ideas when talking with their friends

A selling B discussion C entertainment D silence

3 Since today is our opening day, we would like to offer our first 30 customers 40% _ of all the goods

in our shop

4 Parents always ask their children to be _; however, we know that in real life telling the truth is not always a good thing at all

5 I really don’t like the way being interrupted by TV _ when watching my favorite films

A organizations B channels C commercials D forecasts

6 As a speaker, do you still remember the feelings you had when you first appeared in front of the _?

7 After the Titanic accident, nearly 78% people died, and only 215 people _

8 I’m sorry, sir You can’t go in The doctor is _ an important operation Please wait outside

9 Health _ is one of the benefits for working in a company or organization It can help us to pay medical expenses when we are ill

10 Your writing has been _ from the website because it was a copy from another person

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1 Yesterday morning, two people were _ in a traffic accident and were immediately taken to the hospital nearby

2 Jim is late again! I know he will say that he was _ in a traffic jam for bei ng so late

3 I’m _ to the smell of flowers When there are some flowers in the room, I cough a lot

4 Today is such a _ day to me I have to do a lot of work, and receive complaints from the managers

A delicious B stressful C comfortable D wonderful

5 The Louvre is one of the most famous museums in the world where thousands of _ works are kept

in nearly perfect conditions

6 All the _ in our company are working hard on their creation and always try their best to put the profits of the customers on the highest place

7 If you’ve got a student card, you can get into the exhibition free of _

8 The project will _ of ten programmes, each focusing on the food and drink of a different country

9 Paul, our new Financial Manager, is very good at _ with financial aspects

Task 11: Choose the correct word A, B, C, or D to fill in the word given in each sentence

1 I don’t know why my new colleague needs to on a diet because she looks skinny

2 Do you know that the PT Corp is going to over our company?

3 You can a good impression on the interviewers if you wear a suit

4 In the old time, it was very easy for a person to illnesses in the hospital because those hospitals were very dirty

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5 A famous comedian will be jokes to the audience in a few minutes

6 After entering the room, she was asked to a seat next to Jason

7 Yesterday, a thief was arrested while trying to into my neighbor’s house

8 His friends advised him to see a doctor about his headaches, but he to listen to them

9 The number of people who speak Chinese as their first language is mush higher than the number

of people who speak English

10 In Thailand you should ask for a permission before you photos of Buddha in the pagoda

1 How should I greet my colleagues in Spain? Should I hands with them or just say “hello”?

2 You must not any step in the process; otherwise, you would not be able to finish it properly

3 We don’t have any more of that book It is out of but we are getting a new delivery next Thursday

4 I think you should my instructions carefully or you will make a mistake

5 Part-time jobs give us the freedom to our own interest

6 Working in over 150 countries, UNICEF children with health care, nutrition, education, and more

7 Tom used to _ the difficulties of a poor childhood, so he understands very clearly how terrible it is

8 It seems that the thief took of the open window and got inside that way

9 In fact, sense tells us that we can't run such a business successfully within a few months

10 Scientists often advise that we should make exercise a part of our daily to keep us healthy

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1 We have been unable to make with them by telephone for the last two days

2 He appeared in front of her house with a of roses in his hands

3 the Internet can be informative and entertaining, but unfortunately it can also cause troubles

4 If you want to learn something, you had better pay in class

5 The boss wanted to meet me at his office after the lunch

6 The Statue of Liberty is a popular tourist in the U.S

A attraction B experience C location D vacation

7 The new secretary in the sales department is a fast typist but her letters are full of spelling

8 Unemployment is paid to people who are unable to find any work

9 The manager has flown to Switzerland on a business

10 My new job me perfectly well as I can listen to my favourite music as I work

1 Fiona is looking for a part-time summer job to get some cash

2 If you don’t complete your income tax , you may have to pay more than necessary

3 Many students are worrying because the tuition will increase this year

4 The brochure stated the hotel was situated beside the sea

5 I want to advantage of the sale at the shoe shop while it’s on

6 Parents usually a lot of pressure on children to get good grades

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7 I am afraid this car doesn't have enough to get up that hill We will have to walk up!

8 I hope you have finished your suitcases - the taxi has just arrived!

9 I think you must facts and not try to run away from the unpleasant truth

10 I am going to watch the tennis between Coco and Serena on television this afternoon

1 The class is _ how to prepare for the final test next week

2 Washing – up has become so much easier since we bought a _

A washing machine B dishwasher C cooker D cleaner

3 In England and Wales, the school year is divided into three _

4 Her parents were very _ because she was out so late that night

5 The shop assistant was told to _ for his rudeness to the customer

6 After the accident, the passengers were all right, but the car was badly _

7 He was _ because of stealing goods in this shop

A provided B protected C controlled D arrested

8 I think your mobile phone is out of _ You should recharge it

9 Lunar New Year is one of the _ holidays of Vietnam

10 Scientists believe that maintaining _ attitudes will drive you to success and happiness

1 Phu Quoc is the largest island of Vietnam, 45 kilometers from the _ of Ha Tien

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2 The northern _ of Vietnam is shared with China

3 Our parents often have a strong _ on our lifestyles and behaviors

4 Though a child can sing the song “Happy Birthday” easily, the person who it still remains unknown

5 Do you know what the 5-point yellow star on the Vietnam flag _?

6 Mr Parker gave my mom a _ for Pizza Pepperoni and she is going to make it tonight

7 I have to get a/an _ from my parents if I want to go out late

8 It was difficult to guess what her _ to the news would be

9 I think you are _ your time looking for a job in this town There’s not much to do here

10 I had a _, which I couldn't explain, that something terrible was going to happen

1 He managed to finish his thesis under the _ of his tutor

2 Good communicators always maintain eye contact, have a relaxed body _, and they seldom stop people talking

3 Her arguments were so _ that we all agreed to her proposal

4 I’m afraid you may the latest news about her failure somewhat unacceptable

5 People are _ to be careful when walking alone in dark streets

6 You should always make sure your luggage has a _ on it when you travel

7 Many people like the slow _ of life in the countryside

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8 There is bad weather at the airport, and all _ have been delayed

9 I was so late when I arrived at the airport that I _ the plane almost immediately

10 My first time in an aeroplane was a real _ for me It was great and I will never forget it!

1 The river is so _ here that you cannot use even a little boat

2 A hundred years have passed since the Titanic , but experts are still debating the causes of this disaster

3 It’s dangerous to go near that building site as it is _ by a fierce dog

4 Many people say _ is more important than quantity in most cases

5 My boss ordered me to _ all the security settings on all PCs of the company

6 Rita was not _ of doing this work so she was fired

7 Everybody was angry because his rude behaviour is not _ in our company

A convenient B comfortable C acceptable D agreeable

8 Financial help from his parents _ James to complete his studies

9 The manager did not offer her the job because of her untidy _ in the interview

10 I don’t think it’s _! She does exactly the same job as me but she earns more

1 I’m thinking of moving to the countryside when I _ from work at sixty

2 He was very happy because he got the highest _ in the final exam

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3 One _ of this job is that we have to go on business quite often

4 What a big family! How do they earn enough to _ fifteen children?

5 Many people still haven’t _ how dangerous pollution can be

6 One way of cutting down waste is to such things as glass and paper

7 I would like to give $100 to anyone who finds my _ dog

8 The goods were displayed so well that you couldn’t _ the temptation to buy some of them

9 Kelly went to a big shopping _ and spent half of her salary on clothes

10 Electricity, like other forms of _, has greatly increased in price recently

1 Johnny _ very badly at the birthday party of his manager and he was sorry about that

2 It’s a _ your new partner couldn’t come I was looking forward to meeting her

3 It was impossible to tell the truth so she had to _ a story

4 There was an awful _ in the restaurant by the time Henry arrived

A surrounding B atmosphere C environment D neighbourhood

5 She ignored her mother’s _ and ran across the road carelessly

6 The film _ three hours and it was the longest film I have ever seen

7 The new member asked us if we could _ to share the room with him

8 The shop is always _ of people at Christmas time

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9 Can you do me a _ and send this letter to our new supplier in Hanoi?

10 The picture is _, and the thief will be disappointed when he tries to sell it

1 Could you be more specific about what is _ in this particular job?

2 I know I have seen that man before, but I can’t _ where

3 We drove round the town centre for half an hour looking for a parking _

4 If you are impolite to a customer, you should make an _ immediately

5 When you come to the crossroad, you will see the _ showing the way to the city centre

6 She failed to buy the soap because she had forgotten to bring her _

7 She is traveling to work by train today because her car is being _

8 It took Michael a long time to find a pair of shoes that _ him

9 Dad and Mom are having a serious _ about where to spend for the next holiday

10 I think what we are studying cannot be used in real life Why don’t you teach us something more _?

1 Linda died of cancer because she _ her doctor’s advice against smoking

2 The teacher was very angry with Tom because he did not _ in class and listen to his teacher

3 In the next 20 years, many species will become _ if we continue to kill animals like this

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4 If you don't like the soup, why don't you to the waiter and he can bring you another one?

5 When we go on vacation, I want to some time fishing in that lake we visited last year

6 If you want to pass that exam, I _ you to start studying for it immediately

7 Hayley is a very girl She knows where she wants to be and how she is going to achieve it

8 Excuse me Could you _ me the way to the town hall?

9 I had to stand in a _ for hours to get the tickets for the performance

10 Sometimes you should do what you like It doesn’t _ whether he agrees or not

1 I don’t think you’ve _ Mrs Walker before I introduce you to her

2 The water here is very You cannot get to the other side on foot You should find other ways

3 I’m _ to get the tickets for the show today, as there are hardly any left

4 A completely new situation is likely to _ when the school leaving age is raised to 16

5 The main road through Littlebury was _ for three hours today after an accident involving two lorries

6 Is there any _ of your coming to London again in the spring next year?

7 Excuse me, is there a telephone anywhere near here, please?

8 He was sad because he got very results in his mircroeconomics exam

9 The water in this river has dried up due to the _ of rain for three years

10 There were two waiting in the doctor’s surgery room

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1 What were John and Mary _ about when you came into the room?

2 Mrs Brown is offering a of £50 to anyone who finds her diamond ring

3 She didn’t _ cooking now, as she hadn’t wanted to go out anyway

4 Be quiet! It’s rude to people when they are speaking

5 Hi! I would like to for the Intermediate IELTS class Is there any class available this month?

6 I sent him three emails this weeks but I haven’t received any I am really worried about his situation

7 If we hurry, we can still the 8.12 bus Run!

8 It is traditional in the West for the couple to exchange during the wedding ceremony

9 John might fail his exams because he has a terrible _ He thinks he just has to go to the lessons and

he will pass! He never studies

10 You can be as rich as a king but I still think your _ is the most important thing in the world

1 I’m living in the house now but it actually _ to my brother

2 Modern science has made great during the past 30 years

3 Violent programs on television may have a bad _ on children

4 Could you please an appointment for me to see Mr Smith?

5 Computers are playing an important _ in many parts of our life nowadays

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6 After his journey, Gerard hoped to find a hotel in which to the night

7 Many kinds of animals are disappearing or have already disappeared from the earth

8 The two new employees were dismissed because they _ to obey orders from their manager

9 If we are thinking of having a day in the countryside, we should listen to the weather _

10 Although I told him many times about this problem, he said he did not anything about it

1 This picture me about the difficult time I had during my childhood

2 The best student in each class will a prize at the end of term in this school

3 The _ of ice-cream sold increases sharply in the summer months

4 When you get to the motorway over there, turn left and follow the for London

5 Because of the fine weather, we had all our sports classes in the _ air

6 It is a very popular play, so it would be wise to _ seats well in advance

7 This semester, besides English, you have to study seven more _ at school

8 Susan couldn’t remember what she had to buy because she had lost her shopping _

9 My little boy Tom never screams or cries in public although he might be really

10 The police asked him many questions, but he didn’t _ them anything

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1 Millions of television around the world watch the World Cup Final this year

2 Because she has a terrible , she should avoid carrying heavy things and take some rest

3 The two countries have agreed to _ on a project to protect the rain forests

4 Carbon dioxide (CO2) is believed to be the main contributor to the global _ change

5 Ginza is the biggest shopping _ in Tokyo, home to many boutiques, restaurants and stores

6 Most smartphones can be into a USB port for recharging

7 Sometimes, you have to change your way of thinking to a solution to a difficult problem

8 This computer is programmed to instructions to the robot over there

9 Thanks to the invention of the printing press, books in Europe were in large numbers

10 He is a _ teammate because he will always help you when you get into trouble

1 Don’t get angry when things don’t go your way You should learn how to control your _

2 We were really _ to find out that people threw away too much rubbish in the river

3 This new product is aimed at _, who are between 13 and 19 years old

4 Sue is very _ in marketing She has been working in this field for over 12 years

5 In Denmark, people recycle nearly 85% of paper every year, which helps them _ the environment

6 People in ASEAN countries usually _ Lunar New Year with family parties, music, and fireworks

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7 This museum has a big collection of 17th century _ such as desks, wardrobes, chairs and beds

8 Renewable energy sources such as solar or wind energy should be used more to _the pollution

9 You’ll have to hurry now if you want to _ the deadline

10 The heavy rain has caused in many parts of the city

1 The train arrived at Oxford twenty minutes late due to technical issues

2 The Indian railway system transports millions of every day

3 Many doctors advise that drinking lots of water and eating one apple a day make a diet

4 This problem is not at all and it may take many years to come up with a solution

5 Most people agree that having lots of money doesn’t happiness in many cases

6 They wanted to plan their holidays so they collected some from the travel agency

7 He took the job as a way of _ some useful experience

8 Our main _ is to make sure that everything is in order during the trip

9 Scientists are searching for _energy supplies because the natural resources might get exhausted very quickly

10 Could you _ the dates we discussed? The meeting will be held on 1st June, right?

1 Our shop is having a promotion program for _ customers who usually visit our shop

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2 Many companies spend quite a lot of money to develop their websites to _ more customers

3 One of the requirements of being a marketing employee is _ difficult customers

4 One of the main roles of the Public Relations Department is to enhance the company’s _ through marketing, advertising, and promotion, etc

5 In 2011, many U.S companies _ the large number of project plans in China and South Africa

6 The company is planning to _ more employees because of the increasing workload

7 With internet banking, customers can _ money between their bank accounts

8 We aim to be the _ marketing company of computing technologies through excellent services

9 If you deposit your money in our bank, you can get an _ of 12% a year

10 If the Board of Directors _ my idea, we might have a good chance to earn a lot of money

1 You need to be _ if you want to work in the field of marketing because they always call for new ideas

2 Bob has _ his house for $30 000 in order to start his own business

3 In the end, the Trade Union and the workers would like to _ with the employers about a pay rise

4 Your drink cost $40, you gave me a $50 note and here is your _

5 It costs only 300 for that new laptop? That’s a real _!

6 According to the policy of our company, we are pleased to offer a free 15 day _ of our product

7 We are _ that you will be completely satisfied with our service!

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8 In our company meetings, everyone is expected to _ actively in these discussions

9 The company is having difficulty in _ enough qualified staff that are able to handle high-tech machines

10 _ should be taken to enhance the competitive advantages of our company in the market

1 We hope that the economy will come out of _ next year Everything is so bad now

A construction B improvement C honeymoon D recession

2 Our company has just has a _ in which company's employees provide information to its customers,

or advertise its goods or services by phone

A call center B reception C balance D manufacturer

3 At first, I didn't like the new workplace, but I quickly _ to the way things were done there and was soon very happy

4 According to our policy, you are _ to a higher position after two-year working efficiently

5 Thanks to a new communications system, we are _ relations with suppliers

6 The unemployment rate is _; it has gone up and down many times this year

A fluctuating B increasing C remaining D staying

7 People demand higher wages because prices are _all the time

8 They are conducting a wide _ of surveys on shopping habits throughout Vietnam

9 "Excuse me Where is the _ office of Vietcombank located?"

10 If they are not careful with their accounts, their business will go _

1 The new transaction office is _ on the edge of the city, next to the zoo

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2 Everyone in the department was _ with the sack unless they worked harder

3 Scientists are searching for _ energy supplies because the natural resources might get exhausted very quickly

4 Once we were equipped with the latest technology, _ rose rapidly and we can increase the sales

5 If I get enough experience in the sales team, I’ll be able to become a sales _

6 As the Chief Executive Officer (CEO), you will be in charge of the company’s day-to-day _

7 Fiona is looking for a part-time summer job to get some _ cash

8 According to the tax law, income tax rates are _ to one’s annual income

9 The _ of living has risen by 25% in the last six months

10 Before starting a business, you have to raise enough

1 We were forced to our account because of financial pressures

2 You’ll have to go into the bank if you want money, because the cash machine isn’t correctly

3 I'm afraid we can’t raise your salary this year The company’s operating on a very budget

4 When you buy shares, your investment is always at since share prices can go down as well as go up

5 If you put your money in this bank, the interest is eight per cent a year

6 In order to buy his house he had to obtain a large from his bank

7 I phoned the bank to how much money there was in my account

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8 We demanded a pay because of the high rate of inflation

9 Sales staff are often reminded that “The _ is always right”, and they must always be polite

10 The shop _ said he would check to see if he had any more copies of the book in stock

1 The product was withdrawn from sale because there was no longer any _ for it

2 Large department stores often give away free _ of new products to their customers

3 Please take a look There are pictures of all the new models in our sales _

4 If you want to return the camera, you must bring the _ with you as proof of purchase

5 Because of increased trading, the company’s _ increased by nearly half a million dollars this quarter

6 The shop opposite my house sells a variety of _

7 If you are not satisfy with our products, you can return it for an exchange or a _

8 _ is an economical situation in which prices go up quickly and consumers find it difficult to buy goods

A Unemployment B Inflation C Overpopulation D Pollution

9 Our company was set up in 2007 and has been _ well since then

A controlling B operating C destroying D staying

10 It has always been the _ of our firm to encourage workers to take part in social activities

1 She’s going to have an _ next week If she does well, they will offer her the position as a marketer

A introduction B interview C appointment D arrangement

2 I hate January when all the start coming in I never seem to have enough money to pay them all

3 We have just our first important design contract despite fierce competitions

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4 We went to Eon Mall last week and some real bargains there

5 She discussed the marketing proposal with some of her in her company

6 The members in this club have to pay a(n) membership fee of $750 in 10 January every year

7 Generally, you have to be at least 18 years old to a bank account in this country

8 Customers do not like these models anymore because they are out of _

9 The demand for the new products is so high that the suppliers have to _ a number of orders because they don’t have enough of them

10 Everyone in the company had to come one hour early to _ ready before this important event

1 He decided to conduct a _ of 1,000 consumers by asking their opinions about his service

2 Some young businesspeople like _ risks in business

3 She had always had a _ to be a famous CEO since she was a little girl

4 Despite the poor salary, many people prefer a job with the government for job _

5 Our company business with a number of foreign companies

6 The price includes _, so we don’t have to worry about hotels during our trip

7 Although its economy is weak, the country is rich in natural _

8 Because of the difficult situation, this factory has to _ 100 workers

9 In a more and more competitive labor market, certain _ are essential to get a job

10 The workers went on strike because they thought their _ were too low

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1 When he was young, all the salary he could _ at the factory was £1 a week

2 Things in a company which are worth money are called its _

3 The new manager explained to the staff that she hoped to _ new procedures to save time and money

4 The manager explained in great _ how the project worked

5 It takes a great deal of _ for our department to make a trip abroad

6 It can take up to three months to _ a man to do this special job

7 He had made his money by developing a profitable travel _

8 Mr and Mrs Black were delighted when they _ to sell their house so quickly

9 There is a special _ in this department store where holiday decorations are sold

10 John asked his parents if they would pay off his , but they refused

1 The bank clerk asked for some of my identity, such as a passport or driver’s licence

2 I didn’t write it! That’s not my on the cheque!

3 She felt terribly _ before the job interview, but once she was in the manager’s office she calmed down

4 The company is moving its headquarters to a new _ with better links to the airport

5 The worst thing about my job is the _ because I do the same things day after day

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6 I have two assistants in my department and we work together as a _

7 They are talking about the terms and _ of the loan and they still do not agree

8 Michael holds quite an important post in the company because he is a member of the of directors

9 Hundreds of people had _ for the job of personnel manager

10 My new job _ me perfectly well because I can listen to my favourite music while I am working

1 Since the _ that the factory would close, the workers have been in shock

2 There is no _ in applying for that job because you are not qualified

3 Are you _ in applying for the post as assistant manager?

4 In the end, he earned a reasonable _ as an accountant

5 Candidates for the position of office manager must be _ with the task of supervising 20 assistants

6 This area has a great deal of _ for development as a tourist resort

7 These figures show a _ in the number of unemployed people in England It’s so good

8 When you _the interview, remember to wear formally and bring some samples of your work

9 The new rule states that workers who do not obey the safety regulations will be _immediately

10 We are _that we have established 17 advanced research centers around the world

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1 "What do you think about the trip to Sapa?" “ ”

A I don't like it! B Very little C Well done D Vey much

2 "Oops! I'm sorry for stepping on your foot" “ ”

A Never mind B You don’t mind C You're welcome! D That's great!

3 "Shall I help you with your suitcase?" “ ”

C That’s very kind of you D What a pity!

4 "Would you mind if I had a look at your paper?" “ ”

A You're welcome B Well, actually I'd rather you didn't

C That's a good idea D Oh, I didn't realize that

5 "Can you recommend any places for this summer holiday?” “ ”

A Yes, please go to ask another company B A package tour to the Phu Quoc Islands, sir

C I don’t think you could afford a trip to Singapore, sir D No, you should stay here

6 "Would you like some more tea?" “ ”

A Yes, please B Yes, thanks C Not at all D No, please

7 "That's a nice dress you are wearing!" “ ”

A I'm glad you like it B That's nice C You're quite right D That's right

8 "I think that a happy marriage should be based on love.” “ ”

A Yes I completely agree with you B Thank you

9 - Waiter: "May I take your order now, sir?” Customer: “ ”

A Thanks, I've really had enough B Ok, here is my bill

C Yes, I'd like some fish and chips D Sure, it's delicious

10 "I think that the youth are high-flying but inexperienced" “ ”

A Are you kidding me? B It's nice of you to say so

1 - Janet: " " - Ellen: 'Thanks I will write to you when I come to London.”

C Sorry to hear about that! D Here we go

2 "Where is our study group going to meet next weekend?” " "

A Studying in a group is great fun B We are too busy on weekdays

C Why don't you look at the map? D The library would be best

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3 "What an attractive hair style you have got, Mary!" " "

A Thank you very much I am afraid B I don't like your sayings

C I am glad you like it D You are telling a truth

4 "Can you tell me the way to the nearest post office?" " "

A Turn left and then right It’s next to the church B It opens at nine o'clock

C You can walk or go there by taxi D It's about two kilometers

5 "I had a really good time Thank for the lovely party" " "

A Yes, it’s really good B Oh that's right

C No, it's very kind of you D I am glad you like it

6 "Do you mind if I use your phone?" " "

A Sorry I have no idea B Yes, certainly

C You can say that again D Not at all Help yourself

7 "Would you like to have coffee, lemonade, or something different?" " "

A I’m afraid not B Yes, please C Anything will do D Never mind

8 "I'm sorry I won't be able to come." " "

A Great! B Sounds like fun! C Oh, that's annoying! D Oh, what a pity!

9 "Your parents must be proud of your result at school.” " "

A Sorry to hear that B I am glad you like it

C Thanks It's certainly encouraging D Of course

10 “We are going to have a party at Jim’s house this weekend.” " "

A Sounds like fun! B Sorry to hear that! C I don’t think so D Congratulations!

1 A: Do you have any idea where our first destination is? B:

A Yes, I always do B I believe it’s the project

C I haven’t made up my mind D Of course, I have a lot

2 A: The price is $20.50 Do you want a receipt? B:

A Don’t mention it B No problem C No, I need D No, that’s fine

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3 A: Why don’t you send her some flowers? She really likes flowers, doesn’t she?

B:

A That’s not a bad idea B Congratulations! C Cheers! D I hope so

4 A: Why don’t you run ads on YouTube? I think more people will know about your service?

B: _

A Never mind B No, that won’t work C Not at all D Yes, please

5 A: Our trip to Italy was a disaster It rained all week and we had to stay in the hotel most of the time B:

A Sounds great! B Really? Why? C Sorry to hear that D Have a good trip

6 A: Why don’t you send her some flowers? She really likes flowers, doesn’t she?

B:

A Sounds good B I’d love to C Sorry, I am busy D Great idea

7 A: Excuse me, could borrow your folder please? B: _

A Never mind B Yes, here you are C Not at all D Yes, please

8 A: Can I speak to Mr Johnson, please? B: _

A No, you can’t B Yes, I think so C Please wait here D Hold on, please

9 A: Do you want some more dessert? B: _

A Enjoy your meal! B No thanks, I’m full C Maybe next time! D What a pity!

10 A: Don’t pick flower in the school garden next time, Lili!

B: _

A I have no idea B Sorry, I won’t C Is that so? D Sure, I will

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III. REFERENCE WORDS BASED ON LEVEL A2 + B2 WORD LIST (CEFR)

A

achieve (v) => achievement (n) adapt to (v)

admit (v) => admission (n) adopt (v)

advance (n) => book in advance advantage (n) => take advantage of

advert (n) => advertise (v) advice (n)

alarm (n) => set an alarm alcohol (n)

=> alternative energy ambition (n) => ambitious (adj)

analyze/analyse (v) anniversary (n)

announce (v) => announcement (n) annual (adj)

apart from (adv) apologise (v) => make an apology

appear (v) => appearance (n) apply for (v) => application (n)

approach (v) approve (v) => approval (n)

argue (v) => argument (n) arise (v)

attempt (n,v) attend (v) => attend an interview:

attention (n) => pay attention to attitude (n)

attract (v) => attraction (n) aware of (adj)

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behave (v) => behaviour (n) belong to (v)

benefit from (n,v) bill (Am Eng) = note (Br Eng) (n)

break down (phr v) break into (phr v)

break up (phr v) breath (n) => breathe (v)

capital (n) => raise capital career (n)

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collect (v) => collection (n) comedy (n)

communicate (v) compete (v) => competition (n)

competitor (n) complain (v) => complaint (n)

complicated (adj) = complex (adj) compose (v)

concentrate (v) conclude (v) => conclusion (n)

confirm (v) => confirmation (n) confusing (adj)

congratulations! (exclam) connect (v) => connection (n)

consider +Ving/Noun (v) consist of (v)

consult (v) => consultant (n) consume (v) => consumer/consumption (n)

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damage (n, v) deadline (n) => meet the deadline

deal with (v) debt (n) => in debt/ pay off the debt

destroy (v) => destruction (n) detail (n)

disadvantage (n) disappoint (v) => disappointed (adj)

E

earn (v) => earn a living earnings (n)

elect (v) election (n) embarrassed (adj) => embarrassment (n)

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employ (v) => employment (n) => employer/employee/unemployment (n)

essential (adj) establish (v) => establishment (n)

excited about (adj) => excitement exit (v)

fail (v) => failure (n) fair (adj) => fairness (n)

fluent (adj) => fluency (n) following (adj)

follow instructions forbid (v)

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