SOP Intercontinental Group Coffee Shop How to approach the table to serve beverages41795

STANDARD OPERATINGPROCEDURE TASK: HOW TO APPROACH THE TABLE TO SERVE BEVERAGES TASK NUMBER: CS-0005 DEPARTMENT: F&B - Coffeeshop DATE ISSUED: Jan.. 2005 EXPECTATION: That the waiter/tre

STANDARD OPERATING

PROCEDURE

TASK: HOW TO APPROACH THE TABLE TO SERVE BEVERAGES

TASK NUMBER: CS-0005

DEPARTMENT: F&B - Coffeeshop

DATE ISSUED: Jan 2005

EXPECTATION: That the waiter/tress approaches the table quietly and with efficiency

TIME TO

TRAIN: 20 minutes

Why is this task important for you and our guests?

Answers:

1. To maximize guests satisfaction.

2. To ensure the guests are quickly attended to without too much disturbance

STEPS HOW/ STANDARDS TRAINING QUESTIONS

1) Approach the table. Go to the guest table by carrying the

drinks on a tray 1 Why should the drink be on atray?

2) Present the drink. Stand by the right side of the guest

with right leg slightly in front

Hold the stem/base of the glass;

place the glass on the right side of the guest, above the tip of the cutlery

Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your XXXX (name of the beverage), please enjoy it” with a smile

1 Why should you stand on the right side of the guest?

3) Leaving the table. Quietly back off away from the table,

keeping your eye on the guest to ensure they are able to catch your attention should they require anything else

1 Why should you keep an eye

on the table?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1 Why should the drink be on a tray?

2 Why should you stand on the right side of the guest?

3 Why should you keep an eye on the table?

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