SOP Intercontinental Group Coffee Shop How to seat a table after the order has been taken41789

STANDARD OPERATINGPROCEDURE TASK: HOW TO SET A TABLE AFTER THE ORDER HAS BEEN TAKEN TASK NUMBER: CS-0007 DEPARTMENT: F&B - Coffeeshop DATE ISSUED: Jan.. 2005 EXPECTATION: That after the

STANDARD OPERATING

PROCEDURE

TASK: HOW TO SET A TABLE AFTER THE ORDER HAS BEEN TAKEN

TASK NUMBER: CS-0007

DEPARTMENT: F&B - Coffeeshop

DATE ISSUED: Jan 2005

EXPECTATION: That after the order is taken the cutlery is change according to the dishes/course ordered to ensure the guests are able to eat his/her

dish easily with the right utensils.

TIME TO

TRAIN: 30 minutes

Why is this task important for you and our guests?

Answers:

1 To maximize guests satisfaction.

2 To ensure the guest has the correct utensils to eat and enjoy his/her dish or course

STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Prepare for the setting Select your cutlery according to the

ordered dishes and place them on a main plate covered with a folded napkin

Organise the cutlery per setting on your plate

1 Why should you follow the ordered dishes?

2 Why should you plate be covered by a napkin?

2) Approach the table Walk slowly the guest’s table with the

plate in your right hand

Apologies to the guest Say: “Excuse

me sir / madam, may I change your cutlery for you?”

Stand by the right side of the guest with right leg slightly in front

1 Why should you apologize to the guest?

(DRILL LANGUAGE)

3) Changing the cutlery Bend over slightly to change the

cutlery

Start on the right hand side to change that part of the cutlery setting

Follow to the left hand side to exchange the cutlery Take care of your right elbow not to hit de guest

Should you have to cross the guest from the right to change the cutlery

of the right, apologize first before you move ahead

1 Why should you start n the right hand side?

2 Why should you be careful with your elbow?

3 Why should you apologize when crossing the guest?

4) Finished Once finished, thank the guest by

saying: “Thank you” and move away from the table quietly

1 Why should you thank the guests?

2 Why should you move away quietly?

(DRILL LANGUAGE)

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1 Why should you follow the ordered dishes?

2 Why should you plate be covered by a napkin?

3 Why should you apologize to the guest?

4 Why should you start n the right hand side?

5 Why should you be careful with your elbow?

6 Why should you apologize when crossing the guest?

7 Why should you thank the guests?

8 Why should you move away quietly?

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