SOP Intercontinental Group Coffee Shop How to wipe the table after clearing41786

STANDARD OPERATINGPROCEDURE TASK: HOW TO WIPE THE TABLE AFTER CLEARING TASK NUMBER: CS-0010 DEPARTMENT: F&B - Coffeeshop DATE ISSUED: Jan.. 2005 EXPECTATION: That the table is wiped cle

STANDARD OPERATING

PROCEDURE

TASK: HOW TO WIPE THE TABLE AFTER CLEARING

TASK NUMBER: CS-0010

DEPARTMENT: F&B - Coffeeshop

DATE ISSUED: Jan 2005

EXPECTATION: That the table is wiped clean after the plates, glasses, cutleries and unwanted equipment have been cleared to ensure the food leftovers

and crumbs are taken away so the guest can not damage or dirty his/her cloths.

TIME TO

TRAIN:

15 minutes

Why is this task important for you and our guests?

Answers:

1. To maximize guests satisfaction.

2. To ensure the guests’ table is cleared fast for the next course to be served

3 To ensure there is space on the table should the guest want to continue their conversation and have a small break in between courses

STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Fold a napkin four times in half so

you get a small sized cloth

Place the cloth on a dessert plate and proceed to the table

1 Why should you fold the napkin fur times?

2 Why should you bring a dessert plate?

2) Approach guest table. Say “Excuse me,

Mr./Mrs./Ms./Sir/Madam XXXX, may I wipe your table?”

If yes, stand at the right side of the guest with your right leg slightly in front of the table

(DRILL LANGUAGE)

1 Why do you need to apologize?

2 Why do you need to ask permission to wipe the table?

3) Wiping Wipe the crumbs and food leftovers

lightly over the table cloth towards the edge of the table

Hold the dessert plate just under the border of the table close to the table itself

Wipe the debris on the dessert plate with light moves

Be careful not to go too spoil the debris on the guests’ its lap

1 Why should you wipe lightly?

2 Why should you hold the plate close to the table?

3 Why should you be careful not to spill the debris?

4) Finished Thank the guest

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1 Why should you fold the napkin fur times?

2 Why should you bring a dessert plate?

3 Why do you need to apologize?

4 Why do you need to ask permission to wipe the table?

5 Why should you wipe lightly?

6 Why should you hold the plate close to the table?

7 Why should you be careful not to spill the debris?

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