SOP Intercontinental Group Chinese Restaurant How to pick up food41643

STANDARD OPERATINGPROCEDURE TASK: HOW TO PICK UP FOOD GUEST EXPECTATION: That the food is transported to the restaurant as soon as the chef has finished the preparation and is served ho

STANDARD OPERATING

PROCEDURE

TASK: HOW TO PICK UP FOOD

GUEST

EXPECTATION:

That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile.

TIME TO

TRAIN: 10 minutes

Why is this task important for you and our guests?

Answers:

1. To maximize guest satisfaction

2. To ensure the food is brought to the table fast to ensure it stays hot or fresh

3 To ensure the service staff is knowledgeable and confident with tray service

STEPS HOW/ STANDARDS TRAINING QUESTIONS

Prepare to pick up Know the preparation time of each

dish

- BBQ items : 5 – 8 minutes

- Sautéed item : 8 – 10 minutes

- Steamed items : 10 – 15 minutes

- Deep fried items: 10 – 15 minutes

- Braised items : 10 – 15 minutes

1 Why should you be prepared

to pick up the food?

2 Why should know the preparation of each dish?

Pick up appetizer or soup Pick up the appetizer first if it’s

ordered

If no appetizer, take the next item ready by the chef

Check the food content and quality make sure that it’s your order and the presentation is correct and appetizing

Place neatly on the bussing tray

1 Why do you need to make t

is your order to take away?

2 Why should you check if the presentation is correct?

3 Why do you use a bussing tray?

Place on the tray Get clean and good condition

rectangular tray

Walk towards the restaurant and table

1 Why should the tray be in good condition?

2 Why should you walk steadily?

3 Why should you check the food content while walking?

Walk steadily when carrying the tray, also check food content

Pick up main course Check the quality, make sure that

it’s your order and the presentation

is correct and appetizing

Cover the food by using a cover

1 Why should you use a food cover?

Now ask the Trainee to practice the whole task from start to end to test

competency.

Summary questions:

1 Why should you be prepared to pick up the food?

2 Why should know the preparation of each dish?

3 Why do you need to make t is your order to take away?

4 Why should you check if the presentation is correct?

5 Why do you use a bussing tray?

6 Why should the tray be in good condition?

7 Why should you walk steadily?

8 Why should you check the food content while walking?

9 Why should you use a food cover?

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