SOP Intercontinental Group Chinese Restaurant How to serve a finger bowl41642

STANDARD OPERATINGPROCEDURE TASK: HOW TO SERVE A FINGER BOWL TASK NUMBER: CR-0017 DEPARTMENT: F&B – Chinese Restaurant DATE ISSUED: Jan.. 2005 EXPECTATION: That when dishes require hand

STANDARD OPERATING

PROCEDURE

TASK: HOW TO SERVE A FINGER BOWL

TASK NUMBER: CR-0017

DEPARTMENT: F&B – Chinese Restaurant

DATE ISSUED: Jan 2005

EXPECTATION:

That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff.

TIME TO

TRAIN: 10 minutes

Why is this task important for you and our guests?

Answers:

1 To maximize guest satisfaction

2 To ensure the guests is able to clean his/her fingers

3 To ensure the service staff is knowledgeable on how to make a finger bowl ready

4 To ensure the service staff is able to serve a finger bowl

STEPS HOW/ STANDARDS TRAINING QUESTIONS

General Serve dishes which guest may need

to use their finger should serve finger bowl automatically

1) Prepare the bowl Pour lukewarm tea inside finger

bowl to 2/3, add a slice of lemon

Place finger bowl with an underliner

1 Why should you use lukewarm water?

2 Why should you add a slice

of lemon?

3 Why should you use tea?

4 Why should you use an underliner?

2) Guest service Proceed to the table and say:

“Excuse me sir / madam or Mr / Mrs XXX, here is a finger bowl to clean your fingers”

Present to the right hand side of guest

Every guest should have an individual finger bowl

1 Why should you present the bowl on the right hand side?

2 Why should each guest get

an individual bowl?

(DRILL LANGUAGE)

Now ask the Trainee to practice the whole task from start to end to test

competency.

Summary questions:

1 Why should you use lukewarm water?

2 Why should you add a slice of lemon?

3 Why should you use tea?

4 Why should you use an underliner?

5 Why should you present the bowl on the right hand side?

6 Why should each guest get an individual bowl?

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