USING THE VACCUM TO CLEAN A GUEST ROOM TASK NUMBER: 0003-HKFL DEPARTMENT: Housekeeping DATE ISSUED: January 2005 GUEST EXPECTATION: I want carpet to be clean and soft when I walk o
Trang 1USING THE VACCUM TO CLEAN A GUEST ROOM
TASK NUMBER: 0003-HKFL
DEPARTMENT: Housekeeping
DATE ISSUED: January 2005
GUEST
EXPECTATION:
I want carpet to be clean and soft when I walk on it with bare feet Along the corridor, I expect working material properly positioned, so I can walk easily to my room
TIME TO TRAIN: 30 minutes
Why is this task important for you and our guests?
Answers:
1 I know how to position my working material.
2 I know how to professionally clean carpet.
3 I can show my professionalism.
4 Guests feel comfortable with clean carpet and sofas which are dust free
Trang 2WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS
1) Approaching the guest room When you approach the guest room
with your trolley and vacuum cleaner, place the vacuum cleaner and the trolley at the side of the door before knocking 3 times at the guest door and Announcing:
“Housekeeping”
PHOTO#1
Why do I have to knock 3 times?
2) Positioning the vacuum
cleaner and trolley when
entering the guest room
Put vacuum cleaner upright and lean
it against the side wall
Place the trolley right in front of the guestroom door
Position the trolley very near to the door
Do not leave the trolley in the center of the corridor.
Why do I have to position the cleaner upright?
Why do I need to position the trolley and the vacuum cleaner items in front of the guest room?
3) Preparation Make sure the machine is working
and the accessories are ready, i.e
hose, nozzle, flat nozzle and round brush
Which accessory do I use to clean furniture?
Trang 3other items, i.e paper clip, etc, from the floor
On carpets and rugs, check for stains and loose threads Cut loose threads with scissors
Remove stains using “Spot clean
procedure”.
Plug in and switch on the vacuum cleaner Do not run the cord over a desk
Vacuum the floor carpet, starting from the inner corner of the room, using overlapping strokes Pay attention to areas under the sofa and table
Vacuum the floor skirting and edges using a crevice head and a round brush
Vacuum sofa cushion, chair seat removing the cushion if necessary
Use round brush to vacuum cornice
or wood carving
Be careful not to push against furniture because it will cause damage (scratch and scuff marks)
paperclips and other items from the floor?
Why do I need to cut loose threads?
Why do I need to take a clean cloth for removing stains?
Why is it so important, that overlapping strokes are used?
Why are other heads used for cleaning sofas?
Why do I have to replace moveable furniture?
Why can’t I just clean around them?
Why can’t I vacuum the bed cover?
Trang 4WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS
Move loose furniture items when vacuuming and replace them when finished
Do never vacuum the bed
5) Report defects Defects are to be reported
immediately such as any maintenance problem found while cleaning
Why do I have to report them immediately?
Can I report them using the room phone?
Summary questions:
1 When carrying vacuum equipment how am I to approach the room?
2 What happens if I leave the trolley and the vacuum cleaner in the middle of the corridor?
3 Why do I have to announce “Housekeeping” if the guest does not respond after knocking?
4 What material do I need to clean the carpet?
5 What special attention do I need to take when cleaning furniture?
6 What is important when removing furniture?
7 How many times do I have to vacuum a guest room? What is the sequence?
8 What do I do if I detect stains on the carpet?
9 Do I need to report defects to HK or can I report this defect immediately to POMEC?
Now ask the trainee to practice the task from start to end to test competency