HOW TO CLEAN KETTLES AND ICE BUCKETSGUEST I expect the kettle to be clean, as I prepare my coffee and tea in this equipment.. 1 Switch off the kettle and Empty the Kettle Ensure the kett
Trang 1HOW TO CLEAN KETTLES AND ICE BUCKETS
GUEST
I expect the kettle to be clean, as I prepare my coffee and tea in this equipment I expect Ice Buckets to retain their “new” look.
TIME TO TRAIN: 20 minutes
Why is this task important for you and our guests?
Answers:
1 Increases GSTS.
2 Our guests want to prepare tasteful hot beverages with the kettle This is only possible if the kettle is clean.
3 Our guests want to enjoy chilled beverages from clean impressive looking ice buckets.
4 I can increase the GSTS score.
5 I can show my professionalism.
Trang 21) Switch off the kettle and
Empty the Kettle Ensure the kettle is switched off and unplugged.
Then Empty the kettle
Why do I need to switch off the kettle and unplug?
Why do I need to empty the Kettle?
2) Cleaning the Kettle Refill the kettle with some fresh
water
Add special cleaner or vinegar to ensure,
lime stone or other marks are removed
Use a toothbrush and brush the element if necessary
Rinse the kettle thoroughly with hot water
Dry the kettle with a clean glass cloth
Never use aggressive chemicals to clean the surface or the interior as it will damage the kettle
Never immerse the kettle in water when cleaning
Why do I need to refill the Kettle with fresh water?
Does Vinegar clean the lime stone?
Where do I get a toothbrush from?
Is it OK to scrub the heating element?
Why do need rinse the Kettle thoroughly?
Why can I not use aggressive chemicals?
3) Cleaning Ice Buckets Empty ice bucket of any water. Why do I need to clean the ice
bucket?
Trang 3Clean the bucket and lid with a general purpose cleaner and a clean cloth
Pay attention to the rubber rim of the bucket as mould may develop there
Rinse the ice bucket and lid with hot water
Why do I need to rinse the bucket after cleaning?
4) Drying Ice Bucket Wipe the outside and inside of the ice
bucket with a dry clean cloth
Replace the ice bucket as per you Standard
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Why do I have to dry the bucket?
Is it important to clean the bucket every day?
Why is it important to place the bucket always on the same place?
5) Report defects Report defects immediately to
Housekeeping office How do I report defects to HK?
Summary questions:
1. a) Before cleaning a kettle what is the first thing I must do?
b) Is kettle cleaning a part of the daily routine of room cleaning?
2 a) 7 steps were mentioned in relation to cleaning the kettle What were they?
b) What can you use to assist you cleaning the kettle?
c) What chemical can I not use when cleaning the Kettle?
3 a) What is the procedure for cleaning ice buckets?
b) Where must you pay special attention when cleaning ice buckets?
4 What do I do if after cleaning the kettle, it no longer works?
Now ask the trainee to practice the task from start to end to test competency.
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