SOP Intercontinental Group Housekeeping Floor How to check the room status41279

HOW TO CHECK THE ROOM STATUS GUEST EXPECTATION: N/A TIME TO TRAIN: 25 minutes Why is this task important for you and our guests?. If guest room is DND, note down in the work sheet and

HOW TO CHECK THE ROOM STATUS

GUEST

EXPECTATION:

N/A

TIME TO TRAIN: 25 minutes

Why is this task important for you and our guests?

Answers:

1 It is important that our guests can see our cleanliness at the right time.

2 We are not vesting our time on making up a room for staying guests.

3 We can increase our GSTS score.

1) Check room status Check the room status on your report

and proceed to the floor

Check all vacant and out-of-order rooms

Check all occupied rooms for guest laundry as well as mini- bar

consumption

If guest room is DND, note down in the work sheet and check later

Why do I need to check the room status?

What is the difference between a vacant and o-o-o room?

What do I have to do with a DND room?

sheet, to inform Housekeeping office immediately of any discrepancy

Make sure that the actual room status is the same as your report

If luggage is found in a vacant clean room note this on your work sheet and inform Duty Manager to follow

up immediately

If you find a guest in a vacant room, greet the guest politely and

apologize for disturbing the guest

Introduce yourself and ask the guest

if he needs any assistance

Why does the actual room status need to be the same as on the report?

Can I take the luggage to the luggage room?

“Madame/Sir, Good morning/afternoon Evening my name is………, This room is not registered as occupied may I have your name to follow up on this discrepancy”

Call Duty Manager to follow up on situation

If the room is occupied and guest has not slept in the room, it is a possible

“sleep out” room, and you have to inform the Housekeeping office for follow up with Front Office

If the room is not occupied, it is a possible skipper

Refer to same procedure as above ( sleeper)

Note on your work sheet and again inform the Duty manager

DRILL LANGUAGE

What is a sleeper?

What is a skipper?

Why do I have to report a skipper and sleeper to the Duty Manager

help, call Security and the Ass

Manager immediately

FIRST AID

What do I need to do in emergency?

Summary questions:

1 What is important when comparing the report with the room status?

4 What is a Sleeper

5 What do you need to do in Emergency?

Now ask the trainee to practice the task from start to end to test competency.