THE INTERNSHIP PROCESS OF VIETSENSE TRAVEL JOINT STOCK COMPANY

Information about Foreign Tourism Dept...15 CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN VIETSENSE TRAVEL JOINT STOCK COMPANY...17 2.1.. LIST OF TABLES, DIAGRAMS AND FIGURES2 Dia

THUONGMAI UNIVERSITY ENGLISH FACULTY

Supervisor: Vu Thi Thu Trang

Student: Pham Thi Thu

Class: K54N3

Student code: 18D170138

-Hanoi-TABLE OF CONTENT

LIST OF TABLES, DIAGRAMS AND FIGURES 3 LIST OF ABBREVIATIONS 4 INTRODUCTION 5 CHAPTER 1: GENERAL OVERVIEW OF VIETSENSE TRAVEL JOINT STOCK COMPANY 6 1.1 General information 6 1.2 Information about Foreign Tourism Dept 15 CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN

VIETSENSE TRAVEL JOINT STOCK COMPANY 17 2.1 The tasks in internship process 17 2.2 The difficulties and experiences in internship process in Foreign Tourism Dept

of Vietsense Travel Joint Stock Company 18 CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN VIETSENSE

TRAVEL JOINT STOCK COMPANY 20 3.1 The usage of English at work 20 3.2 Solutions to improve the use of English in the working environment at

Vietsense Travel Joint Stock Company 21 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS 23 CONCLUSION 24

REFERENCES 25

LIST OF TABLES, DIAGRAMS AND FIGURES

2 Diagram 1.1 Organizational structure of Vietsense Travel

3 Table 1.1

Business results of Tourism Joint Stock Company Vietsense over 2 years 2017-2018

13

LIST OF ABBREVIATIONS

No Abbreviations English meaning Vietnammese

meaning

The travel industry is a significant financial and social field that has been perceived inboth developed and developing nations The travel industry is the brief development ofindividuals to objections outside their typical work environments and home The exercisesattempted during their visit in these objections by offices are intended to provide food thenecessities of the purchaser The travel industry helps the public authority as well asindividuals that live in the neighborhood It makes a business just as work openings forthe nearby individuals which at last assist the public authority with acquiring pay As werealize that the travel industry contributes dramatically to the income of the country.Additionally, the public authority involves this pay for the development and improvement

of the country

Similarly, Vietnam is also a country famous for its tourism industry with a ton of famous scenic spots Obviously, the tourism industry in Vietnam is considered to be verydeveloped and brought a great deal of value not only for the country's economy but alsofor human's living standards

world-In recent years Vietsense travel Joint Stock Company is a famous travel company withdomestic and international travel combo packages stretching from the North to the South

of the country As a final year student at the University of Commerce, I am honored tohave the opportunity to become an intern: a sales specialist here After a month ofworking here with the help and guidance of the management and former employees, I hadthe opportunity to apply the knowledge and skills learned in the university, applying it to

my work sales and complete this internship report

I would like to express my deep gratitude to my direct instructor at ThuongMaiUniversity as well as all the staff and management team of Vietsense Travel Joint StockCompany However, because of my limited knowledge and limited time, this reportcannot avoid several mistakes I hope to receive your comments and suggestions to make

my report more comprehensive

Hanoi, 15 January, 2022

Pham Thi Thu

CHAPTER 1: GENERAL OVERVIEW OF VIETSENSE TRAVEL JOINT STOCK COMPANY

1.1 General information

1.1.1 General information about Vietsense Travel Joint Stock Company

VietsenseTravel is a joint stock company specializing in providing prestigious domesticand foreign tours and services with many achievements after 10 years of establishmentand development

VietsenseTravel's products range from northern mountainous routes such as theNorthwest, Ha Giang, Lang Son to southern sea tours such as Phu Quoc, Con Dao Inaddition, VietsenseTravel is also a company specializing in Asian tours such as Thailand,China, Japan, Korea with an affordable price but quality assurance which can alwaysmeet the satisfaction of visitors Moreover, Vietsense company has high-class tours likeDuBai, Europe with a variety of products as well as superiority in price and quality

 Name of the company: Vietsense Travel Joint Stock Company

 Head office: 88 Xa Dan - Dong Da - Hanoi

 Hotline: (024)3972 8289

 Business registration certificate number: 0104731205 on June 3, 2010

 International travel license number: 01-687/2014/TCDL-GP UNT

 Representative office in Ho Chi Minh City: 225/19 Nguyen Dinh Chieu, Ward 5,District 3

 Main website: http://vietsensetravel.com

 Main Fanpage: https://www.facebook.com/dulichvietsense.com.vn

 Call center: 1900545519

Image 1.1: Logo of the company

After 10 years of development, VietsenseTravel has always made great strides with themost recent achievements: 2018 VietsenseTravel has won the top 10 best travel awards ofthe year by the Ministry of Culture, Sports and Tourism which is organized by theVietnam National Administration of Tourism The awards of previous years such as:Asean High Quality Service - 2016, Vietnam Trust Brand - 2015, etc…

1.1.2 The process of foundation and development of Vietsense Travel Joint Stock Company

Vietsense travel joint stock company formerly known as Vietsense tourism and servicecompany limited with brand name was established in June 2010 With the slogan "travelwith passion", Vietsense has constantly spread the passion for travel, conquering strangelands to friends pursuing a career in tourism and travel As the leading travel brand inVietnam, Vietravel brings their tourists the products and services under the internationalstandards They supply comprehensive experiences and professional service style, takingfull advantage of international standards Their mission is focusing on satisfying millions

of domestic and international tourists

Important milestones:

 2010: established Vietsense tourism and service company limited

 2013: Completed the online marketing system with more than 50 tourismpromotion websites.

 2014: received an international travel business license

 2015: achieved a trusted Vietnamese brand

 2016: Reaching the top 100 ASEAN quality services

 2018: transformed into Vietsense tourism joint stock company Reached the top 10domestic travel companies in Vietnam Received certificate of merit from HanoiDept of Tourism

 2019: The most voted capital travel enterprise Received a certificate of merit fromthe Minister of Culture, Sports and Tourism

1.1.3 Business fields

The service system of Vietsense Travel Joint Stock Company includes seven main servicebranches: domestic tours (domestic), foreign tours (outbound), international tourist tours(inbound), event organization, aircraft supply, car rental and hotel booking

- Domestic tour: includes the following tours: Ha Giang tour, Moc Chau tour, Dien Bientour, Northwest tour, Mu Cang Chai tour, Sapa tour, Ha Long tour

- Overseas tour: including countries like Cambodia, Laos, Malaysia, Singapore,Philippines, Thailand, Bhutan, Dubai, Korea, Japan, Hong Kong, Eastern Europe,Northern Europe, USA, Cuba, Australia and South Africa…

- Tours serving international guests: there are tours in Vietnam from Vietnam-Laos,Vietnam-Cambodia, Vietnam-Cambodia-Laos

- Event organization: including activities such as organizing conferences-workshops, teambuilding and Garage

- Air ticket service: Vietsense provides tickets as Group tickets, individual tickets, full triprental Main partners: Vietnam Airlines, Singapore Anna, China Airlines, Asian Airlines,VietJetAir

- Tourist car rental: including 4-seater, 7-seat, 16-seat, 29-seat, 35-seat and 45-seatvehicles

- Hotel Reservation service: Vietsense provides scheduled booking service, providingResort Voucher

1.1.4 Organizational structure of Vietsense Travel Joint Stock Company

Board of Director

Marketing andAdvertisementTeam

Foreign TourismDept

Central and

Tay Nguyen

tourism

NorthernTourismTeam

Accounting Deparment

Europeanand AmericaTourismTeam

ExecutiveTeam

Korea andJapanTourismTeam

China andHongKongtourismTeam

TransactionAdvisoryTeam

SoutheastAsiaTourism

INBOUND Dept

1.1.5 Functions and roles of Depts in Vietsense Travel Joint Stock Company

Board of Directors: Referring to as a core and leading part of the company, it is alwaysready to take responsibility for all aspects of the company's activities before the Board ofmembers and current laws The director's office of Vietsense Travel company is also theunit responsible for external affairs, considering and making decisions related to thecompany's guidelines, policies, goals and strategies

Featured Tourism Room: known by domestic and foreign tourists and travelers as aTourism Dept that is trusted for its quality as well as perfect service The Tourism Deptspecializes in organizing tours to the Northeast, Northwest and Summer Sea as well asorganizing for agencies and organizations to visit, study, research, market survey,conferences and meetings in the Northern region

Foreign Tourism Dept: one of the prestigious and quality tourism rooms of the company.The Dept specializes in organizing foreign tours, with many tours and routes across 5continents Foreign Tourism Dept is always ready to serve visitors anytime, anywhere,ensuring professionalism and the best service quality in the market

Domestic Tourism Dept: is the Tourism Dept specializing in organizing tours such as:eco-tourism; Tourist Resort; Tour discover; cultural tourism; honeymoon tourism;thematic tourism; organize events, conferences, seminars in the Central, CentralHighlands and Southwest regions with a professional and friendly staff with many years

of experience operating in Hanoi, Ho Chi Minh and other tourist centers

Inbound room: continuously organizes many tours with a large number of guests, theInbound room also continuously updates the latest information about tours, destinations,food prices, hotels Due to these things, the Inbound Room is gradually gaining the

"trust" of tourists from all over the world

SEO Technical Dept (IT): has the function of SEO for keywords to the top and at thesame time manages the Company's Websites The technical Dept closely links with otherDepts in the company It takes the responsibility of posting offers for tours, services;researching to promote link exchange with many reputable and quality Websites; updating google's new algorithm; checking to make sure the machine runs all night;changing alternately all the categories in the Website every month in order to servevisitors with current news, travel-related issues, departure schedules for weekly andmonthly tours.

Marketing & Communication Dept: The main task of the Marketing & CommunicationDept is to create a direct bridge between customers and products

1.1.6 Human resources of Vietsense Travel Joint Stock Company

At VietSense Travel, human resources are considered the biggest and most valuable asset,that is the reason why right from the establishment and throughout the years of operation,the company has always attracted and gathered a team of talented and experiencedpersonnel VietSense Travel is a united, strong collective, all members of the companyfrom the leaders to employees share a burning passion for tourism and the same goal ofmission

Each job position at VietSense Travel requires specific standards of qualifications andthey all share a common sense of responsibility, high discipline and an open mind which

is determined to develop personally and professionally

Vietsense Travel has more than forty administrative employees in the office, performingthe functions of managing and operating all travel business activities and hundreds ofguides, collaborators, and drivers working on tours All of them make efforts in constantlylearning to improve their skills and gain experience to develop themselves andsuccessfully complete the assigned tasks

All senior management positions in the company have undergone a rigorous recruitment

situations, analyze and solve problems effectively In addition, the leadership positions ofthe company must be enthusiastic, passionate about tourism, have a firm mind, have aspirit of dare to think, dare to do, dare to take responsibility and have good organizationaland management capacity.

Under the direction and leadership of the company's board of directors, the personnel atVietSense have received and accumulated preeminent values in the tourism industry withdifferent identities That difference is the burning passion for travel in each individual andthe desire to spread and satisfy it with more people

1.1.7 Financial situation of Vietsense Travel Joint Stock Company

Table 1.1 Business results of Tourism Joint Stock Company Vietsense over 2 years 2017-2018

Compare 2018/2017

1.2 Information about Foreign Tourism Dept

1.2.1 Roles of Foreign Tourism Dept in Vietsense Travel Joint Stock Company

The Foreign Travel Dept of Vietsense Travel Company is one of the prestigious andquality parts of the company The Dept specializes in organizing foreign tours, with manytours across 5 continents The tour stretches on famous tourist destinations in Asia,Europe, America This Dept is responsible for connecting tourist destinations, resorts,hotels and restaurants around the world In addition, this Dept also connects and takescare of international customers to ensure the input and output of tourism productpackages Foreign Tourism Dept of Vietsense deserves to be the most prestigious travelagency in Vietnam today with its dense schedule, on-time departure and high-qualifiedstaff

1.2.2 The tasks of Foreign Tourism Dept in Vietsense Travel Joint Stock Company About the general tasks

 Research and conduct market access work on customers

 Provide strategies for product introduction and market expansion to attractcustomers

 Plan and organize business activities as well as calculate cost reports to createcontracts with customers

 Provide information and carry out translation and interpretation activities to helpcompany and business leaders

 Monitor and urge the implementation of business strategies of Depts in thecompany, workshops and enterprises to ensure the correct implementation of theproduct production process and progress as well as fulfilling the contracts withcustomers

 Create an implementation plan and allocate annual production and business timefor production workshops and companies