Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited

Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited

THUONGMAI UNIVERSITY ENGLISH FACULTY

This thesis was conducted to explore the current difficulties in writing inEnglish of staff at Viard Technology Company Limited and find out some possiblesolutions for staff’s English writing skills

To reach the desired target of the present study, the author uses two mainresearch methods, namely the questionnaires and interview Those who providedinformation to participate in the questionnaires were 20 staff at Viard TechnologyCompany Limited In addition, the interview was carried out with staff andmanagers at Viard Technology Company Limited

The data and result were collected and analyzed showing that staff at ViardTechnology Company Limited do recognize that using English in business isimportant and necessary Even so, they still encounter some difficulties in writing inEnglish to their customers such as grammar, vocabulary, expression and knowledge

Based on the analysis and discussions, some practical solutions to thedifficulties along with findings for better performance were proposed at the end ofthe study Hopefully, this paper will be of great value for business staff while usingEnglish in writing to contact their customers and useful for further studies

Being part of the process of working with this thesis has been hard work but atthe same time very rewarding There are a great number of people who haveaccompanied and supported me They deserve my heartfelt gratitude

First of all, I owe my deepest thanks to my supervisor for being there Hercompetent supervision and continuous support have been invaluable My mainsupervisor Tran Thi Bich Lan has encouraged and supported my ideas She has beenconstantly engaged in all numerous drafts, all through my work and it has been aprivilege to share her open-minded and sharp views

Secondly, I am grateful to all staff and managers who have made this studypossible, contributing to data that I have analyzed

In addition, I would like to acknowledge my thanks to all the authors of thebooks, magazines, and the other materials listed in the reference part for my ideasthat have been reflected and developed in the study

I am equally indebted to my classmates for their suggestions andencouragements in the process of my study

Last but not least, I would like to sincerely thank my family and my closefriends who encourage me to complete the thesis

TABLE OF CONTENTS

ABSTRACT i

ACKNOWLEDGEMENTS ii

TABLE OF CONTENTS iii

LIST OF ABBREVIATIONS v

LIST OF TABLES AND FIGURES vi

CHAPTER 1: OVERVIEW OF THE STUDY 1

1.1 Rationale 1

1.2 Previous studies 2

1.3 Aims of the study 3

1.4 Research subjects 3

1.5 Scope of the study 4

1.6 Methodology 4

1.6.1 Context of the study 4

1.6.2 Participants 5

1.6.3 Research methods 5

1.7 Organization of the study 8

CHAPTER II: LITERATURE REVIEW 10

2.1 Overview of Writing skill 10

2.1.1 Definition of Writing and Writing skills 10

2.1.2 Importance of Writing skills 13

2.1.3 Characteristics of writing skills 13

2.2 Difficulties in writing in English 16

2.3 Overview of writing English skills at the workplace 18

2.3.1 The importance of writing skills in business 18

2.3.2 The situation of using English writing skills in Viard Technology Co 19

CHAPTER III: RESEARCH FINDINGS 20

3.1 Result Findings 20

3.1.1 Results from the survey questionnaire 20

3.2.1 Difficulties in writing English of staff at Viard Technology Co., Ltd 34

3.1.1 Solutions for staff and managers 35

CHAPTER 4: RECOMMENDATIONS AND SUGGESTIONS 37

4.1 Recommendations 37

4.2 Research limitations 37

4.3 Suggestions for further studies 37

CONCLUSION 39

REFERENCES 40 APPENDIX I

LIST OF ABBREVIATIONS

System

LIST OF TABLES AND FIGURES

1 Table 3.1.1 General information

2 Table 3.1.2 Solutions of staff and managers

CHAPTER 1: OVERVIEW OF THE STUDY 1.1 Rationale

In the era of international integration, we cannot deny English has become themost crucial foreign language not only in the international market but also inVietnam English has dominated the world in most fields such as science,technology, media, electronic communication, publishing, music, economy,international transactions, etc Currently, there are more than 380 million peoplearound the world using English as a native language and around 250 million peopleusing English as a second language It makes a significant contribution to dramaticglobal development

In Vietnam, we can realize that the best and the shortest way for us toachieve success in our career is making us become a master in English To get this,people have to be professional in four skills: listening, speaking, reading andwriting The business industry is very diverse because it includes workers andclients with different languages, ethnicities and cultures in the world, which makesthe English language essential for effective communication Beside speakingEnglish, we can see that English writing skill is very vital for workplace, especially

in business With the help of digital technology, there are more and more ways for

us to communicate with customers by writing In companies working withforeigners, hundreds of emails or texted messages are sent every day Therefore,English writing skills become more and more necessary than ever

In reality, the use of English of employees at the company is not as good asthe company expected, especially in Viard Technology Company Limited, acompany providing service in homework for foreigners Therefore, ViardTechnology Company Limited has to do business with many clients who come from

company gives to recruit the majority of the staff To become an international staff,you need to cultivate both knowledge and languages Staff at Viard TechnologyCompany Limited also face up with many difficulties when communicating withforeigners, including writing English.

In this study, I will explore the difficulties in writing English of the staff atViard Technology Company Limited and support some suggestions for the staff toimprove their English writing With the aim to help the staff at the company

enhance their English writing, I carry out this study with the title: “Problems and Solutions to Improve Writing Skills for the Staff at Viard Technology Company Limited”.

1.2 Previous studies

To complete a good graduation paper, while making this thesis I haveconsulted it and selected some good ideas from studying: A study: "Businesswriting skill" (By students of Charle Sturt University, 2008) reviews particular styleand standard of some common correspondence type such as email, reports, memos,mentions, requirements and skills necessary for formal business writing Besides,the authors also instruct the readers how to improve each of the type and give themquick writing tips in order to create a professional document The study by AliyaAimoldina, Sholpan Zharkynbekova and Damira Akynova (Philology Department,L.N.Guimilyov Eurasian National University, Kazakhstan), which examines intoPragmatic Failures, is also fairly interesting to discuss here In this study, the triohas identified a number of reasons for pragmatic failures in communication through

"A mixture of different genres in one text with a combination of severalcommunicative purposes, a lack of language skill of the authors written in English,etc" According to Aminoldina and his partners, being aware of communicationbreakdowns are "especially crucial in communication since improper orderinterpretation of business messages may lead to failure of business information,waste interpretation of business messages may lead to failure of businessinformation, waste of financial assets, or the legal responsibility The identification

of the most frequent failures arising during the conduction of writing letters bybusiness professional is extremely essential Improvement in business letter writingskill has become more and more urgent nowadays In the article “Business andReport Writing Skill", it is asserted that "Many in the workforce today struggle withthe basics of writing including grammar, spelling and punctuation The styles andskills required for formal business writing are best developed by practice andexperience, but with the right tools and know- how it is not hard to improve"(Charles Sturt University 2008)

To sum up, there are some previous studies on errors and improving of writingbusiness documents All the studies show that different aspects of the problem givethe reader a more multidimensional view and to recognize the importance ofimproving writing skill for us in general and for employees in particular In this part

of the study, some previous studies related to this study will be reviewed to identifyEnglish wring email errors and proposed some solutions to improve English writingskills for Viard Technology Company Limited

1.3 Aims of the study

Based on major findings of previous research relating to writing skill, and thereality in writing English of staff at Viard Technology Company Limited, this study

is carried out with the aim to identify common difficulties in writing English of thestaff at Viard Technology Company Limited when writing to communicate withtheir customers By recognizing those obstacles, I would like to suggest somesolutions for the staff to enhance their English writing ability

1.4 Research subjects

This research is designed with the participation of twenty staff and directors atViard Technology Company Limited All of the staff are different in English

In order to achieve the aims, this research is carried out by answering twofollowing research questions:

1 What are the difficulties in writing English of the staff at Viard TechnologyCompany Limited?

2 What are some solutions to improving their writing skills?

1.5 Scope of the study

Due to the limitations of time to carry out this study and my limitedknowledge, I only focus on finding out the difficulties in writing English of the staff

at Viard Technology Company Limited

This study is conducted during and after my internship time (lasting from 5th

February 2021 to 31st March 2021) I hope that this study is going to reveal thebiggest challenges of writing English of the staff and help them take into practicalsolutions to enhance their English writing abilities

1.6 Methodology

1.6.1 Context of the study

Viard Technology Company Limited is a company specializing in providingclients with helping in homework's service

With the aims and tasks, the staff in the company are required to communicatewith many people from over the world They are from America, Europe, Japan,Korea, etc It means that their work is related to English very much To fulfill the

business, they have to negotiate each other by one language and English is a greatchoice

1.6.2 Participants

Due to the growing number of foreign companies in Vietnam, it appears thatthe role of English language has been appreciated more than ever As English is thestandard language for people to meet together in communicating, negotiation,transaction and other purposes of their business in the period of integration Reading

in English is essential for maintaining professional knowledge, as it is the languagemost often used in international journals, contracts and instructions Writing tends

to be the most important skill in service industries where social interaction is a bigpart of the job

This study is carried out in Viard Technology Company Limited Therespondents of the study were 20 employees mostly from some departments:Customer Support (Sale), Human Resources, Quality Department The employees

in these departments use writing skills more often than others; therefore, they werechosen as the respondents They use English writing skills to communicate withinternal and external workplaces

1.6.3 Research methods

Varieties of quantitative and qualitative research methods are available to theresearcher such as interviews, questionnaires, observation, experiments, and casestudies This research is a descriptive qualitative study involving 20 staffs at ViardTechnology Company Limited Due to their advantage and convenience, tworesearch instruments, namely questionnaires and interviews were used to collectdata serving for this study They will be discussed in details below

1.6.3.1 Instruments

Accurate and systematic data collection is very necessary to conductscientific research Data collection allows us to collect information that we wantabout our study objects According to McMillan and Schumacher, the data used inresearch should be collected through various instruments to maximize their validity.1.6.3.1.1.Questionnaires

The primary source of this study is taken from respondents by giving answersfor questionnaire The questionnaire is chosen as a data collection method for thestudy and designed for the staff at Viard Technology

The questionnaire contains 16 questions In more detail, it is divided into 3parts This first part was designed for collecting general information of theemployees Questions in part 2 aim at finding out the reality of the employee’swriting skills at workplace such as the common errors in English writing which theemployees often find difficult Part 3 mainly seeks for the solutions and suggestionsthat the employees need to improve writing skills In general, it can be said that thequestionnaire is the most useful tool for researchers to collect data quickly andfully

1.6.3.1.2.Interviews

The interview has two main questions related to the difficulties and some realsituations participants face at workplace as well as recommend some solutions tosolve them

This type is face-to-face interview The interview is conducted with the staff.All of them agreed to help the researcher comfortably

After the interview, the researcher will gather information and base on theresults to analyze the data

1.6.3.2 Data collection procedures

In the first step, the questionnaires were sent to the staff at Viard TechnologyCompany Limited Data collection allows us to collect information that we wantabout our study objects According to McMillan and Schumacher, the data used inthe research should be collected through various instruments to maximize theirvalidity The survey questionnaires were directly delivered to employees, all of thequestionnaires were returned to the author All of the questions in the surveydelivered to the informants were written in Vietnamese to make sure to raise thereliability of the topic Another English version was made for better reference to thestudy The questionnaires include three parts: general information and the questionsconcerning the topic, which consist of both closed questions and opened questions.Some questions have more than one choice so the total percentage may be higherthan 100%

The second research tool which was used in this study was the interviews Thequestions were pre-determined The interviews were conducted with some staffsand managers To make the data reliable and accurate, all the questions were made

in Vietnamese The interview questions included specific example and experience

of the staff when they have difficulty in speaking as well as possible solutions of thestaff and managers at Viard Technology Company Limited The interviews weresimultaneously conducted with the survey questionnaires The interview dataanalysis will be presented with the collected data from the questionnaires in eachpart

1.6.3.3 Data analysis methods

Data analysis is a process of inspecting, cleaning, transforming and modelingdata with the goal of highlighting useful information, suggesting conclusions andsupporting decision making When data collection is accomplished, the dataanalysis started.

In terms of obtained data in the questionnaires, the results were collected,condensed, quantified, and analyzed by means of the Microsoft Excel softwareaccording to the percentage In terms of interviews, the data were synthesized in theform of comparative statistics with the ones from questionnaires Then the dataillustrated and systematized in charts and tables for a clear description of thefindings, helps to confirm the results from survey questionnaires

Lastly, all the data collected from the two instruments were grouped undertwo main areas as mentioned in the first part of the research In details, the results ofthe questionnaires, which will be analyzed under two main areas, include thedifficulties in writing English of the staff at Viard Technology Company Limitedand possible solutions whereas the interviews help to double-check the informationand deeper understand the factors to have an overview of the situation

1.7 Organization of the study

The study consists of five parts as follows:

Chapter 1: Overview of the study provides an introduction to the study

which includes the reason for conducting the study, review of the previous studyassociated to the topic, the aims, research subject, the scope, the researchmethodology and the organization of the study

Chapter 2: Literature review presents the review of the literature with

theoretical and fundamental principles

Chapter 3: Research findings is the main part of this study, it is the results of

research and investigation in fact This part points out the collected data afterapplying research methodology to investigate

Chapter 4: Recommendations and suggestions provide some implications,

limitations and recommendations for further research

Besides, the study also concludes some other parts: abstract,acknowledgements, table of contents, list of abbreviations, list of figures togetherwith conclusion, reference and appendix

CHAPTER II: LITERATURE REVIEW 2.1 Overview of Writing skill

2.1.1 Definition of Writing and Writing skills

2.1.1.1 The Definition of Writing

There are many different ways to define writing, each expert has their ownview about writing and writing skills In this paper, some of the important expert’sviews are mentioned for the better understanding of the writing skills

Brown (2001: 336) identifies writing as the process of putting ideas down onpaper to transform thought into words, to sharpen your main ideas, to give themstructure and coherent organization Oshima & Hogue (2007: 15) state that writingnever is a one-step action; it is an ongoing creative act Writing is a repeatedprocess, namely the process of revising and rewriting

According to Nunan (2003), writing can be defined by a series of contrasts: It

is both a physical and a mental act Writing is the mental act of committing words

or ideas to some medium On the other hand, writing is the mental work ofinventing ideas, thinking about how to express them and organizing them intostatements and paragraphs that will be clear to a reader Its purpose is both toexpress and impress The writers serve two masters: themselves and their owndesire to express an idea or feeling and readers who need to have ideas expressed incertain ways Then choose the best form for their writing It is both a process and aproduct The writer imagines, organizes, drafts, edits, reads and rereads are theprocess Meanwhile, what the audience sees is a product

From the above definitions, it is concluded that writing is a process ofactivities, which includes thought and mental efforts In writing, we can share ourown ideas, feelings or anything that exists in our mind

2.1.1.2 Classification of writing skills

Robin Jeffrey (2017) state that: “There are four main types of writingexpository, descriptive, persuasive and narrative Each of these writing styles isused for a specific purpose A single text may include more than on writing style.”

A writer’s style is a reflection of his or her personality, unique voice, and way

of approaching the audience and readers However, every piece which writers write

is for a specific purpose—for example, writers may want to explain how somethingworks or persuade people to agree with their point of view While there are as manywriters’ styles as there are writers, there are only four general purposes that leadsomeone to write a piece, and these are known as the four styles, or types, of writing(according to Syed Hunbbel Meer) These types of writing include:

Expository writing is one of the most common types of writing When an

author writes in an expository style, all they are trying to do is explain a concept,imparting information from themselves to a wider audience Expository writingdoes not include the author’s opinions but focuses on accepted facts about a topic,including statistics or other evidence

For example:

Many people associate the taste of pumpkins with fall In October, companiesfrom Starbucks to McDonalds roll out their pumpkin-flavored lattes and desserts.Here is how to make an easy pumpkin pie using only five ingredients First, makesure you have all of the ingredients

This writing will be about how to make a pumpkin pie Therefore, it isexpository because it is explaining

Descriptive writing is often found in fiction, through it can make an

appearance in nonfiction When an author writes in a descriptive style, he ispainting a picture in words of a person, place or thing for their audience The authormight employ metaphor or other literary device in order to describe the author’simpressions via their five senses (What they hear, see, smell, state or touch) But theauthor cannot try to convince the audience of anything or explain the senses Forexamples of descriptive writing are poetry, journal, diary writing, description ofnature

Persuasive writing is a main style of writing you use in academic papers.

When the author writes in a persuasive style, they are trying to convince theaudience of a position or belief Persuasive writing contains the author’s opinionand biases as well as justifications and reasons given by the author as evidence ofthe correctness of their position Examples of persuasive writing are cover letter,review of items, letter of complaint advertisement and letter of recommendation

Narrative writing is used in almost every longer piece of writing, whether

fiction or nonfiction When an author writes in narrative style, they are not justtrying to impact information, they are trying to construct and communicate a story,complete with characters, conflict and settings Examples of narrative writing areoval histories, novels, poetry, short stories

This study researches more on persuasive writing with examples of businesscorrespondence- email In the information age, email has become a dominant form

of communication Being able to write a polished, professional email is now acritical skill both in college and at the workplace Good writing skill can give agreater sense of professionalism Professionalism should be reflected in form ofoutgoing communication, including business cards, brochures and an emailsignature Individuals who have a writing email skill- may be more likely tomaintain good relationships with their business partners and clients than those whoreply solely on their own eyes

2.1.2 Importance of Writing skills

Bacon (1989) rightly says, “Reading makes a full man, conference a readyman, and writing an exact man” Writing is a significant medium and it is used forvarious purposes First, writing aims to capture a thought or idea then transfer it to apermanent format, making it tangible Thanks to this process, it helps developlearners’ ability in summarizing, analyzing and criticizing a specific topic Second,

it helps increases your knowledge, creativity & imagination Effective writingensures a writer to be smart enough as he/ she writes with his experience as well ascreativity While writing anything, a human brain uses every part of the brain andcells If a person is writing his/ her life experiences, travel experience, article for ablog, editorial or anything else, all his knowledge related to that, memories,incidents, success and failures, present situations and future possibilities, everythingcomes out of writing This ultimately increases awareness, improves memory,makes you sharp and increases your creativity and imagination Moreover, the need

to learn to write in English for academic and occupational purposes is increasing Inthe field of education, writing plays a dominant role in writing projects,assignments, examinations, etc In fact, writing is the only medium through whichlearners are assessed formally in schools, colleges and universities Written tests areadministrated, even for job placements If you have good writing knowledge, it iseasier for you to get a good job Because employers give priority to writing ideasthan academic marks today

2.1.3 Characteristics of writing skills

2.1.3.1 Complexity

Written language is relatively more complex than spoken language Written

are shorter and the language has more grammatical complexity, including moresubordinate clauses and more passives Written language is relatively morecomplex than spoken language (Biber, 1988; Biber, Johansson, Leech, Conrad &Finegan, 1999; Chafe, 1982; Cook, 1997; Halliday,1989) Written texts arelexically dense compared to spoken language - they have proportionatelymore lexical words than grammatical words Written texts are shorter and havelonger, more complex words and phrases They have more noun-based phrases,more nominalizations, and more lexical variation Written language isgrammatically more complex than spoken language It has more subordinateclauses, more "that/to" complement clauses, more long sequences of prepositionalphrases, more attributive adjectives and more passives than spoken

2.1.3.2 Formality

Writing skill is relatively formal In general, this means that in an essay youshould avoid:

a colloquial words and expressions; ""stuff", "a lot of", "thing", "sort of"

b abbreviated forms: "can't", "doesn't", "shouldn't"

c two word verbs: "put off", "bring up"

d sub-headings, numbering and bullet-point in normal essays- but use them inreport

For example: Chemists had attempted to synthesize quinine for the previoushundred years but all they had achieved was to discover the extreme complexity ofthe problem The volatile oily liquid beta-chloro -beta-ethyl sulphide was firstsynthesized in 1854, and in 1887 it was reported to produce blisters if it touched theskin It was called mustard gas and was used at Ypres in 19I7, when it caused manythousands of casual ties It is approximately eight inches in length and runs from theurinary bladder, through the prostate gland, under the front of the pelvis, and,passing through the corpus spongiosum, it ends at the tip of the glans penis in anopening called the urethral meatus.

2.1.3.4 Objectivity

Written language is in general objective rather than personal It therefore hasfewer words that refer to the writer or the reader This means that the mainemphasis should be on the information that you want to give and the arguments youwant to make, rather than you For that reason, writing English tends to use nouns(and adjectives), rather than verbs (and adverbs) This is related to the basic nature

of study and writing English, in particular Nobody really wants to know what you

"think" or "believe" They want to know what you have studied and learned andhow this has led you to your various conclusions The thoughts and beliefs should

be based on your lectures, reading, discussion and research and it is important tomake this clear

2.1.3.5 Explicitness

Writing English is explicit about the relationships in the text Furthermore, it isthe responsibility of the writer in English to make it clear to the reader how thevarious parts of the text are related These connections can be made explicit by the

"syntax" Choose the correct word, for example, "meeting", "assembly”, "gathering"

or "conference" Or from: "money", "cash", "currency", "capital" or "funds"

2.2 Difficulties in writing in English

It can be said that it is very difficult to conquer a second language, especially

in English The English language is one of the most popular languages to learn,perhaps the most spoken language around the world is English, and many peoplechoose to learn the language simply to place them in a better position to securework, or communicate more effectively with more people from around the globe.English might be a major language to learn, but this does not necessarily mean it is

a simple language to master, there are many challenges people face when learningEnglish And writing is one of the most important English skills Quite a lot ofpeople face difficulties in writing English There are many experts who havediscussed this issue

The ability to write does not come naturally but requires regular study andpractice This means that, in order to develop writing skills, learners need to spendtime practicing writing and reading a lot of documents The process of learning towrite English as a foreign language is often affected by factors such as lack ofmotivation, limited reading activities and the influence of the mother tongue

In many studies, motivation is always considered necessary to succeed.Harmer (2006a) points out that "People involved in language teaching often say thatstudents who want to learn will succeed whatever circumstances in which theystudy They succeed despite using methods which experts consider unsatisfactory.

In the phase of such a phenomenon, it seems reasonable to suggest that themotivation that students bring to class is the biggest simple factor affecting theirsuccess." It shows that motivation helps learners to improve their interest towardswriting Learners with high level of motivation do good learning and writing andachieve good results Students with low level of motivation, find writing complexand also sense failure

Reading is a useful tool in helping learners improve their writing abilitybecause the reading process helps learners gain access to content written by others

In this view, Eisterhold (1997) asserted “better writers tend to be better readers,better writers read more than poorer writers, and finally better readers tend toproduce more syntactically nature writing than poorer reader” In writing lessons,reading is often applied and regarded as a warm-up activity for writing because byreading samples, it helps students visualize the basic structure of the writing later.Many studies have shown that the more people read, the more they will have access

to the new language to better understand vocabulary structure, idioms, sentencestructure, idea organization, and weaknesses In other words, reading is aprerequisite for writing and plays an important role in developing learners' writingskills Therefore, it can be affirmed that one of the reasons why English languagelearners have difficulty writing is the limitation of practicing reading or not havingthe habit of extensive reading

It is widely recognized that the mother tongue is also one of the factorsinfluencing learners in the process of learning a foreign language in general andlearning writing skills in particular Learners often have the habit of thinking in

Friedlander (1997) indicated that writers often apply both good and bad writingskills from their native languages to the target languages The issue is that evenwhen the learners can write very well in their native language, this does not meanthey will be able to write well in another foreign language and vice versa.

There are many existing factors affecting the writing skills but the three abovementioned factors are the crucial ones which most language learners often face

2.3 Overview of writing English skills at the workplace

2.3.1 The importance of writing skills in business

Communication skill in an intercultural context is an important requirementfor people working in business In such a context, the role of the English languagehas become increasingly necessary since it has been recognized as the globallanguage commonly used as the tool for communication by native and non-nativespeakers of English all around the world English plays an important role inbusiness as a tool for workers to communicate, negotiate and execute transactionswith clients While many job ads often mention of oral and written communicationskills, employees and employers alike sometimes neglect the importance of goodwriting in the workplace When a worker writes well, she/he will make a goodimpression, demonstrates courtesy, attention to detail and intelligence In addition,employees who have good written communication skills benefit their company byensuring quality communications with clients, prospects and other outside interests

There are many features which help writing skills be considered as animportant thing in the workplace Employees who want to gain high position need

to improve their writing skills

2.3.2 The situation of using English writing skills in Viard Technology Co

development of English This requires a demand for high-quality human resources.They need candidates who are not only professionally knowledgeable but alsofluent in foreign languages Moreover, the company is in the field of service forforeigners, Viard Technology Co Ltd has to work with customers from manycountries using different languages so it requires the staff to be good at English,especially in writing skills Thus, English is major foreign language used at ViardTechnology Co Ltd English has become a vital part of the company and is the key

to open up opportunities in developing current market and to look for foreignmarket

However, it cannot be denied that the number of employees who are proficient

in writing in English is small Most of them are only able to read specializedEnglish but not able to effectively communicate and write in such language Thishinders a lot when there has sudden work related to English

CHAPTER III: RESEARCH FINDINGS

This chapter deals with the collected data and analyzes statistics implemented

on the responses to the survey questionnaires as well as the interview questions about improving English writing skills of employees at Viard Technology Co., Ltd With the support of Microsoft Office Excel 2016, the data is presented in the form of tables and charts, which will help to show the results and answer the research questions The findings of the research are presented as followed:

3.1 Result Findings

This section aims to present the statistical results and the data analyses inorder to answer the research questions addressed in the present study respectively.Firstly, the results of the employees at the company are presented and analyzedquantitatively The second section provided the results and analyzed writing errorsencountered by the subjects The third section deals with how to improve writingskills for employees

3.1.1 Results from the survey questionnaire

3.1.1.1 Difficulties in speaking English of staff at Viard Technology Co., Ltd

The results in this part explain general information of the respondentsincluding work experience, frequency of using English, frequency of using Englishwriting skills, at Viard Technology Co., Ltd Frequency and percentage were used

to analyze the results The results are shown below: