crucial conversations tools for talking when stakes are high kerry patterson
... of learnable tools tools for talking when stakes are high. We then taught these skills and watched as key performance indicators and relationships improved. Now we’re ready to share what we’ve ... well-being? SUMMARY When stakes are high, opinions vary, and emotions start to run strong, casual conversations transform into crucial ones. Ironically, the more crucial th...
Ngày tải lên: 04/07/2014, 20:18
... to speak—requires a higher-level approach, a transformative performance improvement effort that is conducted in an in- tegrated and sustainable fashion. As Shumeet Banerji, Paul Leinwand, and Cesare Mainardi ... processes. For example, what is the basis for your current forecasts? Usuall y, they are based on the best guesses of individual salespeople as to how ‘‘interested’’ their custo...
Ngày tải lên: 22/06/2014, 02:20
... before visiting their home or natual habitat. I would want to know what Komodo dragons eat and whether they eat people or not. Are these dragons rare or are they com- mon? If they are rare, are ... instructional strategies similar to those highlighted in Tools for Teaching Content Literacy. It also joins the two formats: I blended the quick overview format from Tools with severa...
Ngày tải lên: 04/09/2013, 16:38
Tools for management, workshop and consulting
... business context. Most of these tools are closely linked to strategic consulting work to achieve a competi- tive advantage for a company, although these tools are not restricted to a busi- ness ... which tools I suggest for each activity. A similar overview is provided in table format in Scenario: Good practice for project and problem definition (section 9.2) on page 366. 2.2...
Ngày tải lên: 08/10/2013, 18:11