Leading Edge Human Resource 9 docx

... Management, 9 February, pp. 26–31. 8 Fairhurst, D. (2008) Am I “bovvered”? Driving a performance culture through to the front line. Human Resource Management Journal, 18 (4), 321–326. 9 Lewis, S. ... http://women.timesonline.co.uk/tol/life_and_style/women/the_way_we_live/ article5484886. Accessed 1 September 20 09. 14 See: http://www.leedsmet.ac.uk/news/index_mrudd_McDonald’s.htm. Ac...

Ngày tải lên: 21/06/2014, 10:20

... buildings” . 93 5.5 NGBailey’sbusinessmodel 94 5.6 ThechangeprocessinNGBailey 96 5.7 HR added value to business model change: “Value fromvalues” 97 5.8 HRdepartmentrestructuring 98 5 .9 Implementingchange:TheHRelement ... Model Change 1 89 by Craig Marsh and Rob Woolley 10.1 Introduction 1 89 10.2 CFS:Background 192 10.3 BusinessmodelchangeatCFS 193 10.4 Ethics, engagement, and...

Ngày tải lên: 21/06/2014, 10:20

... Schneider, B. and Bowen, D.E. ( 199 5) Wining the Service Game. Boston, MA: Harvard Business School Press; Heskett, J.L., Sasser, W.E. and Schlesinger, I.A. ( 199 7) The Service Profit Chain. New ... Profit generation to create a sustainable business 2. Market -leading colleague satisfaction 3. Market -leading customer satisfaction 4. Market -leading social responsibility approach 5. Members...

Ngày tải lên: 21/06/2014, 10:20

... skills, 13–14, 106 9, 1 19, 124, 128, 158, 191 , 227–30 death of function, 1 09, 254–5, 271, 273–6 leadership, 1, 16, 18, 91 , 103–21, 200, 206, 2 09, 214, 227, 252 metrics (HR scorecard), 99 –100, 107–8, 167, ... 6, 8–12, 34, 43, 69, 76, 113, 122, 162, 1 79, 182–4 management, 16, 97 , 138, 190 , 196 –8, 200, 206, 243 Political capital (see Capital) Power, 41–2, 65–6, 89, 107, 113, 190 ,...

Ngày tải lên: 21/06/2014, 10:20

... Harlow: Prentice Hall; Barney, J. ( 199 1) Firm resources and sustained competitive advantage. Journal of Management, 17 (1): 99 –120; Prahalad, C.K. and Hamel, G. ( 199 0) The core competence of the organisation. ... Oxford University Press. 19 Schweizer, L. (2005). 20 Kay, J. ( 199 3) Foundations of Corporate Success. Oxford: Oxford University Press. 21 Hamel, G. and Prahalad, C.K. ( 199...

Ngày tải lên: 21/06/2014, 10:20

... Ulrich, D. ( 199 7) Human Resource Champions: The Next Agenda for Adding Value and Delivering Results. Harvard: Harvard Business School Press. 2 Hird, M., Marsh, C. and Sparrow, P.R. (20 09) HR Delivery ... model was present in some companies from the late 198 0s/early 199 0s onward. The model, then, predated the publication of Ulrich’s seminal book Human Resource Champions. 1 We mig...

Ngày tải lên: 21/06/2014, 10:20

... ( 199 8). Computer anxiety: A comparison of pen-based personal digital assistants, conven- tional computer and paper assessments of mood and performance. British Journal of Psychology, 89( 4), 599 -610. Wiechmann, ... ( 196 3). Retranslation of expectations: An approach to the construction of unambiguous anchors for rating scales. Journal of Applied Psychology, 47, 1 49- 155. Sulsky, L.M., &a...

Ngày tải lên: 26/01/2014, 17:20